Mattress Firm Oak Ridge is a store dedicated to helping customers find the best sleep solutions. The staff, including helpful and knowledgeable team members like Nate and Eli, are committed to providing excellent customer service. Customers appreciate the store’s no-pressure sales approach, with staff taking the time to answer questions and explain options clearly. The store offers a wide selection of top brands such as Sealy, Tempur-Pedic, Sleepy’s, and Serta, with the confidence of a Love Your Mattress Guarantee® and a 120 Night Sleep Trial® to ensure satisfaction. Despite a setback when a mattress was delivered damaged, the store went above and beyond to resolve the issue, allowing an exchange at no extra charge, even for a more expensive mattress. Customers value the store’s responsiveness and willingness to make things right, which builds trust and loyalty. The Black Friday sales provide a great opportunity for savings, and the staff’s dedication to helping customers find the perfect mattress makes shopping here a positive experience. Overall, Mattress Firm Oak Ridge is known for friendly service, expert guidance, and a commitment to customer satisfaction.
Chris was polite and very helpful. A positive, quick and well priced experience.
November 2025
We worked with Eli in July and we had a great experience purchasing two mattresses. It was a great time of year to go back with the Black Friday sales and we worked with Nate who was also very helpful and very interested in helping us to find just the right mattress for our needs! Thank you Nate:))
October 2025
Nate, store manager was informative and professional with no pressure sales! We did not purchase the first day but continued to ask questions by text to help us make a decision and always got great information. Today we finalized our purchase and have been extremely happy with the whole process.
