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November 2023 by Jeon
This must be the newest signature club (with towel service). I haven't been coming here as often as i would have liked when i worked in the area because their sauna was down the Entire period of over 3 months and I don't think there was any plan to grt it fixed. Otherwise a nice facility and very spacious. Newer equipment and several different types of machines to engage same muscle groups differently. Plenty of treadmills and cardio equipment. And since this is not Medical center or galleria, it doesn't get as crowded.
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November 2023 by Scott F
Filthy place. Filthy staff. The front desk staff is clueless. This place has gone downhill. The fact these guys don't bother responding to reviews here should tell you that these guys here do not care about customer experience. They also try to lock you in long contracts. Shady business practices. Not a professional establishment and the clientele are your typical roid junkies taking camera stills even though it says no photography.
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October 2023 by Art Theriot
Other than the sauna being out for over a month now with no eta on when it’ll be repaired, this gym is kept up pretty well. Equipment is usually in good working order, unlike a lot of the other locations who always have a ton of it “out of order”. My man Omari does a heck of a job keeping the place tidy and looking good. More dumbbells than any other location I’ve been to. Not terribly crowded either.
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October 2023 by Christian Sanchez
This gym has gone downhill bad. The sauna hasn't worked in months, it doesn't seem like they have any intention on getting it fixed. It's supposed to be a signature club which means towels, blow dryers and lotion is supposed to be available at all times. A couple of months back the drying machines for the towels supposedly broke for weeks maybe a month. It's working again but last I heard they are trying to make people pay for towels.
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October 2023 by Jessie Paul Stine
Great Place To Work Out. THE Staff Is Great. Clean & Everything Is well kept. If you dont want to work out with a lot of people, or you do they have times for both. Towel Service Is Great!
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September 2023 by Zain Muhammad
The best place to workout at, they have one of the best machines. The trainers over ther focus on your fitness and help you achieve your goals. Highly recommended
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September 2023 by Jacqueline Avalos
After work I enjoy coming here for an emotional lift and to reduce stress. When Taylor works the desk it always adds to the oomph as her smile is as bright as a sunshine. I would never be able to tell if she was having a bad day. And when I do her smile brightnes up mine.
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August 2023 by alex baker
This place is filthy. Cannot the not hire someone to clean? I have been coming here5 days a week for the last 2 years and if wasn’t for the people I have meet, I would be changing gyms.$480 a year is what I pay and LA can't but a vacuum?
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August 2023 by Hopee Harris
My family and I werae looking to join a gym to be more active during the summer months. We had 2 options in our vicinity; LA Fitness and Planet Fitness.Although, Planet Fitness is significantly cheaper. The customer service at LA Fitness got our vote. David H. was amazing! He gave us a tour of the facility and answered all of our questions.
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August 2023 by Savannah Dod
Since moving back home I was excited to work out with my mom since she was told she was able to bring a guest everytime included in her membership. I’ve been able to go for a month now, and everything was fine until today when we tried to make it to a Zumba class on time. A lady at the front desk told my mom I was not able to work out with her since it wasn’t included in her membership. She told us to meet with one of her sales rep Manny who was completely rude and unprofessional. He told my mom that she was paying the cheapest membership and if we wanted we could sign up at planet fitness that cost $10 a month. This highly offended my mother and I, since we already pay a great deal every month for a membership for my sister and my mom. Once we told him that we would like to cancel the membership, he suggested we could pay $20 more a month which should have been offered before pretty much calling us broke. He allowed me to work out today but I just felt humiliated with this interaction. I would like to shout out David for always being kind when I did go to the gym, but Manny needs to find a different occupation because he lacks customer service skills. What a very unpleasant man.
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August 2023 by A K
I asked an employee of LA fitness a question about a machine (she was a personal trainer) and she was so rude. I was wanting to know what machines I could use for a specific goal. She was rude and did not want to give me any information. She was young and had black hair and was chatting away about her life with her client. I don't understand this weird attitude. I shouldn't have to pay personal training prices for a simple question. It showed me what kind of service LA fitness hires. She could have simply answered the question but she was greedy i could tell she wanted me to sign up lol. They lack professionalism..now I KNOW if I need a personal trainer to NOT go to LA fitness. I can easily get my information from youtube. A personal trainer so blabbing on so annoyingly about her OWN life next to her client is nothing less than a total put off.she clearly should learn some customer service and believe me people that pay her for pt services probably don't know any better
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August 2023 by Lahari sai Tummala
Many equipment were not working from 2 months. I choose LA fitness because it has Sauna facility, but sauna is not working and its closed from more than a month. Upset to pay amount without using these facilities
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July 2023 by Mune M.
Sauna is ALWAYS out of service totally, or not working! currently 2 weeks straight and counting! If the sauna is a contributing factor to signing up, you are better off taking a walk outside.
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July 2023 by Sharmin M.
This gym is fabulous. Staff is very nice, locker rooms, restrooms and the sauna and spa areas are always clean. The cleaning staff does a wonderful job keeping this place up to par!
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July 2023 by Jordan R.
Unprofessional general manager, and front desk employees. I've been a manager in my past, and it if it were me I'd fire these employees. I was very upset and all the gm was able to do was make me even more angry with his responses, luckily i know how to keep my cool. They did loose a potential customer. Not to mention the gm was reading out loud my information where people could've listened ( not professional) i hate doing these reviews but this general manager sucks mocked me
