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September 2024 by Gail Neely
I just reported them to the Kroger Corporate office. All of them needs to be fired.
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August 2024 by Lexi D
Maybe don’t hang up on patients while they’re in the middle of conversation… just a thought.
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June 2024 by Erwin Ramos
I've used Kroger Pharmacy in Frisco for years when I was in McKinney, TX and I had no issues with them. But this one is just the opposite of my experiences. They never seem to have any medications in stock and i ended up missing doses. They set expectations on when the meds can be available but they consistently fail on having the medications available. It's a backward experience when it comes to promptness and service delivery. Medicaitons are an important part of people's lives and they do not have the sense of urgency in fulfilling the patient's needs. It's just awful, and the location at Spring Stuebner is not any different, so I went with CVS. It's a damn shame these locations have totally devolved.
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October 2023 by Cat P.
My girlfriend lost her wallet and the associate, Kevin, didn't hesitate to check the cameras and help us out. She suffers from short term memory loss from a bad car accident and a lot of people get frustrated with this. He was very patient and helped us out immediately. Thank you Kevin. You made our visit so much easier than we're use to. You made her not feel so embarrassed. We appreciate you more than you know.
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October 2023 by Tiara M.
Money services department is Highly disrespectful! I called and spoke nicely the guy and he was rude. Then I came in and they seem to have an issue that I wanted to cancel my card.
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October 2023 by Tessa
Worst customer service ever . The staff and leadership are rude and they will not help customers . They are always 4 or even a week late on my prescription. The lady always talks down on me and treats customers poorly. They are not well trained here and I would recommend using another pharmacy
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August 2023 by Kriste Andrea Tujague
They have gone above and beyond for me. Especially Krystal M.Thank you for being so kind and helpful under such stress. You make a good difference.
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July 2023 by Margaret K.
Don't go to this Kroger. The Manager starts chasing people out and yelling at the customers... "We close in 10 minutes, etc." or about before closing time! Happened to me a few months ago then my son tonight. He literally made my son leave and not even grab some milk!!!!! My son even said it isn't 10 yet. I only need milk...I will be calling their Corporate office. He turned my son away! Such bad customer service! Champions Forest is my fave Kroger. Managers and staff there are awesome! They would never act like that to their customers!
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June 2023 by Dina Bourda
I can’t stand when they put u on hold for over 15 minutes each time you call this Kroger pharmacy. Some of the people I know there are amazing but you got some rude and ignorant people there that just pick up and put you on hold or will just hang up on you! I advice you to find a different location.
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November 2022 by Chris S
Best pharmacy I’ve been to in a long long time. The staff is courteous and professional. Would strongly recommend using them for all of your pharmaceutical requirements.
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October 2022 by Neain
Worst customer service ever . The staff and leadership are rude and they will not help customers . They are always 4 or even a week late on my prescription. The lady always talks down on me and treats customers poorly. They are not well trained here and I would recommend using another pharmacy
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October 2022 by Rwg Dreamy
I wish i could give zero stars. The staff is so rude. The manager Erreca is so misbehaved. She doesn’t come out when the customers ask for pharmacist’s help. She is always on her phone whenever we see her. Also the techs are rude when you ask them questions. I would not recommend this pharmacy.
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September 2022 by Jonathan G.
We came to put gas at the Kroger gas station and the man at the cashier told us we can't use quarters. And the quarters were not loose, they were in 10-dollar rolls and the man still didn't want to take it. It's not like they are fake, Why would they not take them?!
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August 2022 by No More Jelly B.
SHOPPING WHILE BLACK 8/7/2022 will forever be seared in my mind as microaggression really does exist and RACISM and RACIAL profiling is alive and very ugly. I, a Black woman wearing a hoody sweatshirt [after a workout at a nearby gym, not that it matters] experienced my 1st open, blatant encounter with racism as I shopped for a deli chicken at Krogers store on the corner of louetta and kuykendahl. It's ironic because I frequently shop at this location. Steven, who later identified himself as the store manager, microassaulted me by following me from the front door through the bakery over to the deli. When I realized that his bright yellow shirt moved whenever I moved, I asked "Are you following me?" He looked at the chicken in my hand and said, "Are you going to pay for that?" I was devastated, embarrassed, traumatized and confused since we were standing in the deli area.The store was very crowded and he selected me to harass. I felt insulted and verbally expressed how he marginalized me by following me. After this initial uncomfortable encounter, I followed Steven to his open register which had no waitings and asked him to check me out so I could go feed my family. Steven said, "No I'm not checking you out because you're rude!" I asked several employees for corporate's phone number but no one assisted. I asked employees to help me identify the manager but was told, " I can't give you his name . He has to give you his own name." I asked for the next in the chain of command and the name Jason was given, but "he's not here today." Finally, I called tthe police for assistance as this environment had become very hostile and very volatile as other whitecustomers and staff began yelling at me too.Did Steven want me to just walk out with an unpaid chicken? He escalated this situation far beyond reason and Steven I am well able to pay for many chickens... as my name states thats the car I drive on weekends. Thanks for PTSD, Steven.
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July 2022 by Jasmine P.
Everytime I do a pickup order in the morning before going to work it's always late, they don't answer the phones, and when I have to walk into the store to get my order they tell me to go back out to my car and call. I will NEVER come back to this store ever again I'll just spend more gas going to the other Kroger down the street. This one is horrible.
