H-E-B Pharmacy is highly regarded for its excellent customer service and commitment to community health. Recognized as the top supermarket pharmacy in customer satisfaction by J.D. Power for three consecutive years (2021-2023), it is known for providing routine immunizations for children and adults, including COVID-19 vaccines. The staff at various locations, such as Louetta and Stuebner Airline, are praised for their professionalism, helpfulness, and friendly attitude. Customers frequently commend employees like Clarissa, Ian, PK, and Jacob for their kindness, going above and beyond to assist, whether it’s helping with prescriptions or offering extra support like loading groceries or collecting carts in the heat. The pharmacy prioritizes the health and safety of Texans and continues a long-standing tradition of caring for the community. However, some concerns are raised about parking lot safety, limited store hours, and inventory shortages during busy weekends. Despite these issues, many customers appreciate the staff's dedication and the positive experiences they have, making H-E-B Pharmacy a trusted and valued part of the local community.
Great location, friendly staff, and very quick service. Very happy with my experiences having prescriptions filled----just another part of HEB that delivers great goods, great prices, and great services!!
September 2025
Good customer service and selection of medicine in stock
April 2025
This HEB provides the best customer service I have ever seen at any HEB.
