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November 2023 by Hector C.
Terrible customer service. Waited for the guy I was supposed to talk to while he was finishing with another customer and once he was done he skipped and went with another customer knowing I was waiting on him.
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November 2023 by Bob Jerry
I’m not the kind to even write a review but this was just mind blowing. I came in today to get a diagnostic to figure out what was wrong with my vehicle. Turned out to be an improper installation from a previous shop. You know, easy fix. The guy came out showed me a picture and said it would be a $100 job. So I said perfect, go ahead and do it. He comes out 10 minutes later with a piece of paper quoting $400. I of course said no and said I would take my business elsewhere. He said since the car is already apart I won’t be able to leave. I said just put it back and I’ll even pay the “labor” (10 minute job). He told me I won’t be able to and had to pay the $400. I was not happy and honestly just wanted to get out of there. They would not let me leave with my vehicle until I payed their ridiculous $400 ticket on a 10 minute job!!! He kept asking what could he do for me and I sad, “just give me my car back.” So was forced to pay the extra $300 on top of the $100 he previously said. Really sad how these service technicians are becoming more like sales reps and making commission off of people they screw over.
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November 2023 by Kathie W
Adams automotive is my new go to place for everything having to do with my vehicle. They go our of their way to help their customers. Their team is knowledgable and very efficient. Thank you Adams Automotive Team!
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October 2023 by Paul McKinney
I've been taking my cars to Adams for a long time. Everything from AC repairs on my daily driver to replacing engine mounts on my custom sports car to State inspections for all, the Adams team are courteous professionals with a passion for maintaining cars. Best automotive service center in The Woodlands!Services: Tires
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October 2023 by Catherine Warner
I have been going to these guys for over a year and I can’t imagine going anywhere else. These guys are the best and always take of my car as well as checking up to see how it’s running. They do such a great job!!Services: General repairs & maintenance
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October 2023 by Natalie Saikowski Goertz
Impressive staff and excellent customer service! I typically have all our routine vehicle maintenance done at the dealership, but this was geographically closer and wanted to give it a try. I had my tires rotated and oil changed. The pricing was fair and I will definitely be back because this is much more convenient. A week after my oil change (unrelated), I noticed something hanging out from under my rear bumper over the exhaust pipe. I stopped by and they popped it back into the harness under the bumper. As a former small business owner, I know how hard it can be to find good staff and I'm impressed.Services: Tire rotations
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September 2023 by Tori Gregory
I recently had the pleasure of visiting Adam's Automotive, and I must say that Jon provided us with exceptional service! My mom and I were both impressed by his knowledge, professionalism, and genuine willingness to help.Jon went above and beyond to explain the necessary repairs and maintenance for our vehicles, ensuring that we felt confident in the decisions we made. His attention to detail and commitment to customer satisfaction were truly amazing.Not only did Jon provide excellent technical expertise, but he also had a friendly and approachable demeanor that made our experience at Adam's Automotive even better. It's clear that he takes pride in his work and genuinely cares about his customers.I highly recommend Adam's, CVV especially if you have the privilege of being assisted by Jon. He made a potentially stressful situation much more manageable, and we left the shop with peace of mind, knowing my moms vehicle were in great hands.Thank you, Jon, and the entire team at Adam's Automotive, for your outstanding service and dedication to your customers! We'll definitely be returning for any future automotive needs.
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September 2023 by Freddie Gloria
Avoid this place!! Labor rates are $200 an hour. Tried to get a radiator hose replaced and was told it was $1,200 not including the $100 hose cost. Received the same service for $460.
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September 2023 by Tornticket
Fast, courteous service. If you mistrust auto mechanics then you are just like me. I hate taking my car in because I sometimes can’t be sure if I am getting the “truth”, the whole truth and nothing but the truth. But with these guys, it’s different. I feel comfortable and confident that there is no hidden agenda. Keep your guard up but I think you’ll be happy with this place.
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September 2023 by Steve Morton
I have used Adams Automative for a couple of years now and they always deliver great service. I had Mario this time as a Service Mgt for an issue with the front end on my Audi Q7. He was professional, thorough and showed me the issue in the shop and explained what he recommended and why. As usual, the GM, Jon Hoyt, followed up with me to make sure I was satisfied. A class act all the way around!
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September 2023 by Michael Smith
I brought my vehicle to Adam's two years in a row for state inspection. In both cases, they directly attempted substantial upcharges that were not a part of the inspection, nor were they required for the inspection itself. Last year they suggested roughly $1600 worth of work and this year they suggested approximately $1000. Same car, two different 'estimates' with conflicting items found that were in 'need' of repair. Needless to say, I declined in both cases since I strongly suspect a direct monetary conflict of interest to the detriment of gullible or naive customers. I took my vehicle to a dedicated inspection location this year instead and it passed on the first attempt sans issue. I would not have written this review if this was the first time it happened at this Adam's location or if it happened with a single sales associate. I had the vehicle evaluated earlier this summer by independent mechanics and the problem Adam's suggested was directly contradicted by two distinct mechanics in favor of not warranting repair. Taken as a whole this is more than sufficient for me to choose another service provider and I certainly would not recommend Adam's for state inspection.
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August 2023 by MazzyKen
These guys are really good people and do great work. I came straight from another auto place that tried to over charge me 3,000 on A/C work. In my fustration I went to these guys and asked them can they get me lower then this quoted price. Not only did they give a way lower price. They did thier own inspection talked me through there whole process and explained everything that needed to be done. It went from 3,000 to 500 total work. Let me tell you I'm in the middle of buying a house. So this price was a life saver. I'm deeply so thankful these men who worked with me and worked on my car. They are very professional and will work with you. I recommend them highly.
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August 2023 by plush
My car died while driving and was towed in to the shop. Within a couple of hours, they were able to tell me what went wrong and how it would be fixed. Later, when they got a better estimate, they called informing me of the price. The price was within reason! They were able to get it fixed and cover any concerns I had. They also offered free rides to and from the shop if I needed it. I picked it up day of writing this. They were very nice and kept me up to date with the progress on my car. It's safe to say I'll continue to use their services from now on!Services: Electrical repair
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August 2023 by Sara Adcock
I would not recommend Adams Automotive. We used to bring our cars there when it was Goodyear so I figured I would take my husbands truck in for a check up. They told me he needed a catalytic converter and that we were looking at $1200. It’s a 2019. They suggested that and then if it didn’t work they would try the 02 sensor. I of coursed declined, we took it to another shop just to be on the safe side and it was simply a clog. $24 cat cleaner later and it’s good as new. Do not let them take advantage of you like they tried me. When I called to decline they immediately back peddled and said we might be able to find a cheaper part. We will not be taking any cars back.Service: General repairs & maintenance
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July 2023 by Dan C.
Brought my car in for a window issue, turned out to be a minor fix, no charge. However, they then decided to do an overall inspection. They came back and stated that the timing belt cover was leaking and needed to be replaced, for $4,000! This is just to replace the timing cover gasket not the timing belt itself. I do understand it is labor intensive to get to the part, but still. I had Toyota replace the timing belt two years ago, so I was surprised to hear this. I decided to have Toyota to check it out. It took them 10 minutes to find the issue, the oil cooler cover was leaking not the timing belt cover. They replaced the gasket, and the cost was $430.00 for labor and parts. Adams would have charged me over $4000 for a repair that was not needed. Unbelievable. It appears that the oil cooler leaked on top of the timing valve cover. Toyota said the timing valve cover was fine.