-
March 2024 by Jeremy Stoll
Don’t go to this store. 1/4 of the inventory is on shelves that the employee can’t get because she isn’t allow on a ladder.
-
March 2024 by alexander brewer
I appreciated the staff at this GameStop and look forward to going back again in the future
-
March 2024 by Marc Aaron Cabrera
Mr. Alex was super helpful and help me set up my switch without joy cons. Super cool dude. Great store!
-
February 2024 by Ruben Gutierrez
This store has a very bad habit of not answering the phone. I have to call constantly to get someone to answer the phone they’re never that busy where they can’t answer the phone I think they’re just choosing to ignore it on purpose.
-
January 2024 by Breaking into the business of acting. “Mino Hafsi”
Purchase another PS5 for my 9 & 7 year old with some games from games stop. My 14 yr old had the old one from 2020. There some new games which were somewhat pricey then some refurbished games with good prices.
-
December 2023 by Danna Lee
I walked in at 8:15pm to buy the PS5, only to be told that they don't sell consoles after 8pm... but they close at 9. So I went to best buy.....
-
September 2023 by Yaddira Vivier (Niah)
This Game Stop is honestly the nicest location I've ever seen. Granted, I'm not a gamer, but my husband and my son are so I've visited several. It looks brand new! I don't know how long it's been there, but it's very well kept. Very clean and organized. Everything was nice and neat on the shelves. You can clearly look through all the merch in the store without having to dig around like other Game Stops I've been to.Above all, amazing customer service! I am so glad we decided on coming to this location rather than the one closest to our own neighborhood. Some associates are so cold and listless.. they could care less about what you need and then don't even offer much help. This location was closest to our church, so it was convenient to head over after service.It was a very special day for our son today too. He had been saving up his money from a few birthdays and Christmases and finally found something he wanted to spend it on. Luckily, he took the very last Pokémon Violet game they had in stock! And as an added big bonus, he even found a Stark Trek game he wants even looking for! He's recently become quite the little Trekkie so he was very excited.Alex at the register was the BEST. He took his time explaining all the benefits of the membership with us and was especially patient with me, the non gamer. He made sure I clearly understood what it entailed and he even offered tips on how to use it to get the most out of our membership! Super helpful! That really sealed the deal for us. He was really looking out for the consumer and you can tell he's really passionate about being of service and helping other fellow gamers get the best buying experience. We'll only be coming to this location from now on!Such a wonderful feeling being listened to and educated. We're now really looking forward to using our membership like we didn't even know we could before!See y'all again very soon!
-
August 2023 by Chad Mossman
Friendly staff. Good selection of switch games.
-
July 2023 by Jazz H
Terrible customer service. Never answers their phones.Wanted to return pre- owned game within the 7days policy..worker stated my acct has had a few returns on acct and this would be my last chance to return. What?!!? Nonsense. Why have a return policy for "pre owned" items if they cannot be fulfilled freely! My last purchase was over a year ago and even that there is No restriction or limit to how many pre owned items you can buy and return! Misuse of the policy is another thing, but I am very much in the right of the policy and telling customers otherwise is a violation of their own policy! Called another game stop to verify this, they confirmed this was incorrect . Not coming back to this location again. Get better training
-
July 2023 by Antonio Lopez
Gamestop one stop shop for game deals ?
-
May 2023 by Gary Boehm
Went to GameStop at 19507 I-45 North location today at noon, and traded for the Zelda game w/ the plaque. The employee refused to allow me to have the free gift that clearly says on a sign in the store and on your website. I also showed evidence he was incorrect. He basically said too bad, and was some what unprofessional, and said his manager said he is not allowed regardless of the promotion. Must be a rogue GameStop
-
May 2023 by Elimu anderson
I love the convenience & variety, and if I ever need a gift for a gamer or movie lover, THIS IS THE PLACE!
-
April 2023 by Robi King
I take my kids here to get some used games and they are generally good. One time did get a dud but the staff replaced it for me without question.
-
March 2023 by Dominic Pasqualini
Honestly d*** prices are 15 dollars higher than promoted on thier app. Wont shop in these stores again, will just order online so d*** not to have the same prices. He then adds I can pick it up at another location for that price online even though they had it right in thier store.Broken system
-
February 2023 by Jalyna Allen
Laurence helped my wife and I and answered her 21+ questions lol he was so helpful and patient with us working as a manager in customer service I appreciate his help and kindness very much will be back
