-
December 2023 by Ms. Bunch
The team at this store are so friendly and really value the customer. Specifically I want to shout out Josh who I later found out was a Manager. He saw me looking like a lost puppy on a back aisle and stopped to talk to me and offer assistance. He was super knowledgeable and discussed various options with me. I asked if a Designer was available and he immediately went to check if anyone was free. Ms. Noelia was free at the time which I was truly thankful for! She helped me pair my options to create a dynamic look! She was really patient and simply kind. That is not always the case nowadays in the world of customer service. I really appreciate this team’s support, made my life so much easier. Great customer service goes a long way.Thanks so much Josh and Noelia
-
December 2023 by Kevin S
The customer service at this location is amazing. It far exceeds the customer service I have received at other Floor & Decor locations. I had 3 employees ask if they could help me in one visit. The last 20 times I have been at other locations, not one employee asked me if I needed help or even made eye contact to say hi. I recommend managers of all other Houston area locations to find out what this location is doing differently and follow the management style of this location. This is now the location I will always go to for my material.
-
December 2023 by The Maldonado’s
Got invited to this location for a Pro event. Fantastic people and products here, we love the experience.The managers have a genuine interest in serving all customers and supporting Pro Customers with their client needs.New store replacing the 1960, andI45 store.
-
November 2023 by Marilu Montemayor
Always great service but today was extra awesome! Nancy and Jessie were super helpful and friendly with a refund due to a price clearance of 1300 sf I had previously purchased full price. AWESOME!!! We made each other laugh with funny stories of how our children can be so gross, Dutch ovens and all! Thank you guys for always being so helpful all while doing it with a smile. I’ve gone to many other floor and decors and haven’t been so lucky. Glad to be moving into the neighborhood so I will only have to deal with you guys!
-
November 2023 by Maria
Love this store! Today was my first time at Floor & Decor beautiful store, from the moment I walked in I was greeted by the Sales Associate & another employee! Both Shay & gentlemen employee were very friendly & helpful with my purchase, Floor Decor honors the military thank you so much!! Keep up the great work!!
-
October 2023 by Shannon Cox
If you want any tiles or floors, counters that literally have everything. Everything is cleaned and organized.
-
September 2023 by Kass Copelin
Not a bad store but we were in there a spent a lot of money on tile and never once did a sales associate come by to see if they could help us. So it lacks on the customer service part. But if you need a good selection for your next project give it a shot.
-
September 2023 by Nancy Medley
Great selection of all types of flooring and wall tile. Returns are super easy. Knowledgeable people. Cashiers are very nice and professional.
-
August 2023 by Whitney N.
I walked in and had no appointment at the end of the day and Mrs. Virginia Sable in design center was so helpful and accommodating. She took her time with me and gave me a thorough estimate on my materials and helped with design. Everyone was very friendly there, especially Mrs. Virginia. I felt like a valued customer and she made it an easy process with her recommendations. We will definitely be back to order materials for our renovations here.
-
July 2023 by Bruce Victor
Great staff! They seem happy at work like the people at Disneyland (used to be) . Very helpful and knowledgeable! Helped me get a better price for my order. I will continue to shop there for all my flooring needs!
-
July 2023 by Lauren
Drake has seriously provided the best customer service experience I have ever experienced in my life! I was having a difficult time figuring out what to pick up for my laundry room renovation and he was SO patient with me & had great design ideas as well! This guy has a great eye for design, not sure if that it was taught in his orientation or if he’s just naturally in touch with his creative side, but I took all of his advice and love it! Once we had the perfect tile picked out, he took me to the other department for grout and thinset and he even checked me out himself. I thought my interactions with him were complete but he went a step further and helped me load my car! I was initially put off that he tried to upsell me on my thinset, but it turns out that his recommendation really turned out for the best for my project. Everything came out PERFECT! I want to know who raised this handsome young man so I can thank them personally for my experience! Great hire Floor & Decor!
-
June 2023 by Stacey Ann
Fun store with beautiful inventory! My only complaint is they have a limited supply of stone from which to choose.
-
June 2023 by Gabriel Silva
Chris and Carlos were amazing and helped me through the whole process including moving the tile to my truck! They were so helpful and patient with me and my son when they helped me decided what I needed. A thousand thanks to the crew and staff of professionals! I will return again!
-
June 2023 by Luis Rubio
I was there picking up tile and Josh and Gabby were amazing! The store in cypress really messed up and broke the wood crate and Josh and gabby were so kind they were able to repackage the tiles as I had to travel 50 miles south. This is definitely the best store in Houston! Thanks again Josh and Gabby!
-
June 2023 by Krissy Huizinga
Came in and needed to match some vinyl flooring today. A very nice gentleman named Chris helped me and made it a breeze! We matched the flooring, and I was on my way in no time. It was a great experience, thanks again!!
