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August 2024 by Ana Pastrana
They’re liars, they give you one price and then when you’re interested, they change the price.”
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August 2024 by Taylor Calderon
Came into the store with a return:
I had purchased online and picked up from the distributor center. Made it all the way home in Pearland to realize it was a duplicate item and I no longer needed it. Never opened the manufacturer packaging or removed from the box I got from the warehouse.
My Conns store in Pearland gave me a super hard time with the return that I needed to call the online people and have them cancel my contract and tell me I need to go back to the ware house since that’s where I picked it up from.
Drove 40 mins back over to the ware house for them to say the online customer service will need to start the return but they will not be accepting my return regardless. The online rep stated I could go to a store to return - I let them know I’ve already done this before, going in circles.
I decided to go to this Conns as it was closest to the ware house. Walked right in Roldolfo and Kennedy were super helpful and jumped right in on helping me with getting this item returned I didn’t even have to go through my whole story. They were able to take care of everything in less than 20 mins tops. I would definitely drive the 50 mins back to this store just for their help again
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August 2024 by Michael Dreisch
We got out washer and mathew was amazing and great to work with we will be back for sure
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July 2024 by Karen Thompson
Professional, knowledgeable and good people skills
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July 2024 by Cynthia Holdcraft
Eder was very friendly. He greeted us when we entered the store and was quickly able to take care of our issue so we didn’t have to spend hours waiting on paperwork, etc.
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June 2024 by Valrie Boss
In and out with great customer service and there was no pressure or up selling which is always nice
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June 2024 by herman Kabunga
Good customer
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June 2024 by Betty Williams
The young woman who helped us was very nice and she was the only person who had greeted us after we had been there for a while. But overall she was very considerate.
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June 2024 by Calvin Howard
My purchase was quick and easy and the representative was knowledgeable and helpful.
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June 2024 by joshua mendoza
Rudy and the conns team was very helpful on explaining the functions of each washer and dryer we purchased
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May 2024 by Michael Aguilar
Very helpful !
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May 2024 by Michael Johnson
The guys was great, very good customer service.
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May 2024 by David Perkins
Be careful when making purchases from Conns. I bought a pc from them and it doesn't work straight out of the box. They will not accept the return.
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May 2024 by Carl Powell
Muhammad farooqi has great customer service and very knowledgeable on all products. We will return!!
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May 2024 by Linda McCoy
I had a great experience. The Manager and the young lady that helped me was very nice and helpful. Very smooth than online ordering. Thx?
