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July 2024 by Alexis Hernandez
Came in to open a new account with them, and it was the best banking experience I’ve ever had. I was helped by both Alexander & Melissa, and they were both very patient , very knowledgeable, and great people to have conversation with. This will be my Chase bank !
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April 2024 by Troy Pommier
I went in bank at 9:15 am with zero other customers in the branch. I was told I’d need to wait until 11:45 for an appointment or could schedule an appt. The customer service people were “too busy” but were all 3 standing in an office drinking coffee talking about what they did last night but I guess that’s too busy to help a new customer. (Was going to be a new customer).
Second branch that’s blown me off. I’ll take my business elsewhere
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February 2024 by john dyck
Rachel Frericks was very professional and patient as she helped me complete several transactions. Rachel represents the highest standard in customer service. I look forward to working with Rachel in the future.
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January 2024 by flowiw ghar
Horrible customer service, the bank teller (David herandez) couldn't wait a few minutes because I was late due to traffic. As a student I was excited to open my new bank account, but was disappointed as I was turned down.
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December 2023 by w den
Horrible! Incompetent tellers. They do not know how to do basic transactions. Had to wait while one taught the other. This took about 45 minutes instead of 5!!! I complained to Patty the Manager, indicating the tellers should know how to handle transactions, not learn in front of the customer. She said it was OK for them to train at the teller window!!!!! Chase Corporate:Please get rid of this manager!!!! She is part of the problem.
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September 2023 by Mayra Montalvo
I went to this location a year ago and I received the worst service ever, decided to go to the on Holzwarth and they were amaizing but currently closed right now so I have no option other than going to this location again doing the same transaction as always did in the other branch, they denied my transaction just because I didn’t have a debit card, and placed a hold on my deposit and didn’t not give me a proper reason of why, I discovered I was talking to the Branch Manager but while asking questions she kept receiving responses from someone else, so Does she really know her business or was she really the BM? Her name was Lisa I think, they don’t even have the proper customer service skills, they are rude and they are totally there just to get a pay check, I will never go to this location again, I prefer to drive far to The Woodlands if necessary. No wonder why they have 2 stars. And the first teller that was helping me was too scare to talk to me that she went to get the BM and she didn’t even know what she was saying either. What a joke of a team they have in that branch. If could give no stars I would but even 1 star it’s too much for them
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August 2023 by Lela Mewbourn
Attention Patty Burgoin:
You have two absolutely wonderful employees on your team! KATEN your manager, as well as LISA, helped me out of a major bind this summer. I was from out of town & I was robbed on a cruise. Total nightmare!! They both went above & beyond their duty to help me access my remaining funds. They did not have to go through the all trouble they did. I’m sure others would’ve turned me away.
While still following proper protocol with identification & authentication of my account they also used empathy & excellent customer service as a navigator. I couldn’t let another day go by without saying…THANK YOU!
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August 2023 by Joe Campbell
I used the drive thru.
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June 2023 by Bobby A.
Went to open an account for my minor. Three people ip front were absolutely STUCK ON STUPID!!! Chase account will be closed!!!!!!
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April 2023 by Kw 900
Very high level of incompetence. Especially Lupita. They just do t care about their customers.
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March 2023 by Siraj Mukhi
Rude location overall, sharing my experience of over a year now banking with this location. Always had a feeling of unwelcome attitudes. Big time lacking customer service at this location.Tellers creating their own rules. They don’t even know difference between commercial banking and personal. I was told they don’t accept more than 2 deposits at commercial drive through window. Are you guys serious?
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March 2023 by Abdessalam (TK)
Went there to notarize a piece of paper and they made up some kinda policy saying it has to be in a government format and what not. Went across the street to Bank of America they notarized it on the spot. I think it’s all how you look like in this side of town. If you don’t look rich ? you go to the ditch it’s as simple as that with chase
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February 2023 by Elle Belle
Attention Patty Burgoin:You have two absolutely wonderful employees on your team! KATEN your manager, as well as LISA, helped me out of a major bind this summer. I was from out of town & I was robbed on a cruise. Total nightmare!! They both went above & beyond their duty to help me access my remaining funds. They did not have to go through the all trouble they did. I’m sure others would’ve turned me away.While still following proper protocol with identification & authentication of my account they also used empathy & excellent customer service as a navigator. I couldn’t let another day go by without saying…THANK YOU!
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September 2022 by Jesse Reed
Exceeded expectations. Highly recommend. Lisa and David are rock stars!
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August 2022 by Wilberto Velasqez
Very bad service, it doesn't help you at all
