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July 2024 by Alisia
Neil (I believe a manager) exceedingly went above and beyond to help me. I left my house and when I turned on the AC it was blowing hot air. Since I was on the way to pick up my young children I knew I had to figure something out. Thank God I chose to stop here. Neil assessed the issue with accuracy, told me what to buy and then assisted me getting it installed. I’m not sure what I would have done had he not assisted. Kudos to him for being a Good Samaritan to a random stranger.
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June 2024 by John Logan
I had some workers with me to build a fence on a property I own. We usually head out to the work site at 7:00 AM . Our truck batteries needed to be replaced. So we went to this AutoZone to purchase some new batteries. We got to the store at 7:00 Am. The store opens at 7:30 Am. Two workers arrived at the store at 7:10 AM. They saw us standing at the door and opened early for us to buy our batteries. We purchased the batteries and were able to start our work day. This is Amazing! Thank you for your wonderful customer service Chris C. (Sales representative).
If you have any needs for your car or truck I highly recommend this AutoZone on Louetta.
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May 2024 by Richard Avenmarg
Wendy and Chris solved 2ptroblems that I have been dealing with for months. 1 Stripped screw on Positive connection to my battery. MANY times car would need jump because of bad connection. 2 Problem replacing w/s wiper. They solved both problems in a few minutes. SMART PEOPLE. THANKS!
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April 2024 by Jon
Always have parts I need or you can order and pick up.
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April 2024 by Jon M. Hammons
Always have what I need.
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February 2024 by Susan Blair
Neil was very conscious and helpful. He went above and beyond by installing my headlight bulb for me and cleaning my battery. Please give him special recognition for outstanding customer service as I will recommend this Autozone due to his outstanding service!
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February 2024 by Jennifer Martínez
I went yesterday to buy the container where the coolant goes, a lady named Isabella helped me.The lady speaks Spanish-Castilian, I ask her for the product, suddenly she comes with a box that she charged me directly without showing me what was inside that box.I told him can you show me the product, in a bad way he removes the adhesive tape which is left hanging, I told him to cut the tape, I wasn't going to take it hanging like that, he told me to cut it myself. I stay silent, I'm the one who opens the box to see if it's the product since she didn't show it to me. Then I ask him how many years the product has a warranty, he responds in English, I tell him that I don't understand him, he tells me in Spanish, he continues telling me in English, at that moment a customer intervenes and tells me that the warranty is for life. I tell the client thank you and she answers that she doesn't even make an effort to learn English... I stay silent again. Next, when he is going to charge me, he tells me to enter the phone number. I enter it and he tells me it is Carlos or Jennifer. I tell him I will have to be Jennifer. How am I going to be Carlos? He says I don't know, it could be Carlos... I told him I'm going to file a complaint so you know about your poor service...Anyway, I don't know how that person is serving the public, a saleswoman should never confront a client and even less fail to respect them as she did to me, something that I did not lack to her...I hope they take action on the matter because I'm sure what it did to me and it must have done it to more people.Greetings.
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February 2024 by Aaron Alexander
Matthew was absolutely awesome. Had a rough day getting my parts off my truck, and he really turned the day around with jokes and levity. He also provided excellent customer service overall, troubleshooting issues and discussing mechanic problems. Having an ASE certification, I appreciated his talent and overall help. Keep it up sir, Autozone needs more of this. I stopped going to the Kuykendahl and Louetta (18615) store because of a really bad experience with Nadia ( General manager) being rude and making negative comments. Matthew has redeemed the Autozone standard in my eyes and should be rewarded for such behavior. This is the standard of great customer service. Blessings. I’ll upload photos with the gentleman
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January 2024 by Jade Mehaffie
Best Autozone I have ever been to. The staff went above and beyond helping me. I am now an extremely loyal customer!
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January 2024 by Panama
They honor military discounts!
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December 2023 by Grady Persell
Excellent service! A staff member here went above and beyond to help me get exactly what I needed to change the daytime running light bulbs on my car yesterday. He looked at the part number on the bulb I was replacing to make sure I knew that it was a standard brightness bulb. He presented me with two different options for the bulbs. He made sure I knew to wear a glove so that I didn't get oil from my fingers on the halogen bulbs when I replaced them. Also, it was 8:30 at night and he was probably tired but it never showed.
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December 2023 by Lovette Ellerbe
Neal was a God send! I purchased headlights for my car, and Neal was able to put them in for me, right before it got dark. I greatly appreciate his help.Thanks Neal ?
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November 2023 by Truly Blessed
The associate Evin was wonderful today. Evin went above and beyond to help me with my battery. He was very calm and patient as it was a frustrating job with all the challenges my car gave him. But he got the job done. Thank you so very much.
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November 2023 by Alyssa H.
I am so grateful for AutoZone. They go above and beyond in their services. A few years ago, an employee replaced a headlight in the pouring rain. Tonight, once again, in the pouring rain, an employee replaced my car battery. Anytime I have a service they can provide, I'm coming back because I know I can count on them.
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November 2023 by Dominique Garcia
Great service, very helpful
