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June 2024 by John LaBarbera
We brought our 2012 Acura TL with a bad fuel pump (trash in fuel) in Aug 2023. Auto Care USA replaced with aftermarket Delphi pump (100% markup by the way) that failed immediately after we drove off with fuel gage error. A known issue for Delphi fuel pumps we found out later from others. Also, the radio instrument panel did not work afterwards. To their credit they replaced the pump and somehow got the panel back on, but with another Delphi fuel pump. Later (earlier this year) we found out during an emissions alarm diagnosis (at a different shop specializing in Acura repairs) that the fuel pump had failed again (cracked and leaking). We chose to go with a genuine Acura fuel pump replacement and during removal discovered that the Delphi fuel pump was incorrectly installed by Auto Care USA as it was missing a key gasket resulting in the pump cracking and leaking.
We told Tom at Auto Care. He requested an invoice from the repair shop and we offered to bring him old part. Tom did not dispute the failure and oddly did not want to see the old part. Since we had not heard from him, we asked for an update and he just said you should have brought it back to us. No refund. Now why would I have brought it back to Auto Care as they would have given me another Delphi to fail AND would they have missed the key gasket again?
Do the right thing and refund us our invoice for the original repair. We will leave the cost of the emissions diagnosis out. Simply admit you made a mistake, which was an error and omission, not a defective part; and don't use 'part warranty' as a reason not to pay us. And in the future don't use cheap highly marked up aftermarket parts for critical components like fuel pumps.
Their website says....Superior customer service, honest advice and fair prices, as well as performing high quality work are of the greatest importance to us. Not in our case.
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May 2024 by AJ501TX
I had family visiting from Iowa, and their SUV right rear wheel was making noise. Took it in and received a call after a few hours. Is it ready, and there is no charge (unheard). Thank you T! ??
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March 2024 by Sean Austin
Thomas at the front desk has been extremely helpful. I took my care in for a lean code that had me second guessing myself. They took care of the issue and did due diligence to ensure the problem actually went away. As a single dad of 5 kids, I cannot express the gratitude I have for this place. They've fixed more than I thought was needed and none of it was overpriced. Honest people!!!! Cannot rate them any better!!!!
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March 2024 by Jason Cardona
Very fast service and had no issues; the gentleman upfront offers a sense of trust and has great communication. Needed a radiator replaced FYI.
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March 2024 by Carmen Hughes
I moved here from Georgia and this was my first time going to a shop here in Spring,TX. Will definitely be the only place I go!! Thomas was great, and extremely honest and professional. I had 1 million questions, and he never made me feel like I was a bother. My car was ready same day. Thank you again auto care USA team!!
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February 2024 by Lisa Grace
Great service every time I go. They were able to do my inspection so that I could renew my registration. Thanks Thomas.
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November 2023 by ashley wiggins
Thomas is an honest man! He saved me $300-500 and I appreciate a company and owner who conducts business that way. I will go to Auto Care USA for as long as I can.
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November 2023 by Laura Mae Walker
Front desk guy was super rude and unhelpful from the first interaction. Had to go back 3 different times and still couldn’t get an inspection. Asked him if there is a better time to come in and he said “first come first serve”… So I went back for the 3rd time at noon and apparently there is no one there that does actual car work at that time. Would have been nice to know the day before, you know, when I asked. Went down the street instead. 0 hassle or return trips. 0/5 do not recommend.
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September 2023 by William Long
Great customer service!!
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September 2023 by Aaron Salas
Honest and professional service.
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September 2023 by Marks Alot
Honest, reliable. My #1 place when I get my car serviced.
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August 2023 by Juliana Chesser
Thomas is the best! My husband and I have been going here for many years & now that we are back in Spring, we are grateful to have his support & expertise with our auto needs
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August 2023 by Ryan C.
Excellent experience. My car wouldn't start and was left in a parking lot about a mile from this shop. They took care of everything: picked up the car, identified the problem and fixed it all within 4 hours of me stopping in to discuss my issue with Thomas behind the front desk who was very kind and helpful. Very fair and reasonable price and incredible fast service. Highly recommended!
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July 2023 by Ryan T.
Great customer service always If you have a legitimate complaint or issue. These guys are absolutely awesome.
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July 2023 by Michelle Brecker
Amazing service. We had our car overheating and apparently it wad a simple fix of adding radiator fluid. They go us back up quick and for amazing price(free). They have earned a customer for life. So glad they answered the phone when I called.
