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September 2023 by Manda Shuck
My alternator went out goin to get water. The driver stopped at a gas station so could get some water before he dropped the car n I off. He was very nice. Thank you so much!?
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August 2023 by Bouzid Bastami
Poor service, expensive premium. I am changing my insurance provider. I have had enough with them screwing me around
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July 2023 by Matt
I needed an international driver's license and they were able to take care of me quickly. They even took my pictures. Start to finish in about 15 min with DL in hand. Super nice lady at the front desk was very helpful. Thanks!
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June 2023 by AnaLia Morreira
I had Ms.Z help me with my IDP and she was absolutely AMAZING! I was dreading going in because it always takes forever with all the paperwork, etc. She made the process so quick and easy and did it all while having some nice conversation with me. She also gave me all the info I was going to need for my trip and more. My pops has been with AAA for 44 years as well and I can definitely see why he stays. Thank y'all!
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June 2023 by JJ Nawrot
Great experience! I needed to get some passport photos taken for my renewal. It started off rocky at first as no one was at the front to greet me but (I believe her name was Abby but I’m so sorry if its not) the travel agent in the front got up from her desk to welcome me and asked me what I needed. I let her know i needed some passport photos and she directed me to a desk where she took my photos. She was very friendly and hospitable and we chatted while waiting for the printer. After I got the photos she dropped me off to the front desk where I was introduced to “Z” or Zelphia. She was a sweetheart and gave me tons of maps to Houston since im new to the area and a bunch of tips.It was my first time going into a AAA office for anything and I was really impressed. Well worth the annual fee.
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May 2023 by Public Domain Books
If I could give one star I would. Terrible service by Lemond. He wanted to get rude with me, evade my questions, and completely disregard trying to help me. I’ve been a triple a customer for 13 years but when I tried to figure out why my price hasn’t decreased because of a change in my driving record, NO ONE at this location or even corporate has tried to help me. They’re trying not to answer questions because they think I won’t realize they’ve been overcharging me. Am canceling early and paying fees if I have to to stop being RIPPED OFF by triple a. RUN from this company. It’s a scam. Even for roadside they don’t show up for TWO hours. Why even pay for it???? TRIPLE A WILL TAKE YOUR MONEY AND PROVIDE NO SERVICE IN RETURN.
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February 2023 by Manfred Frass
We got an international license, as our were expired, we had those old ones with us, the process was OK to get the new ones, but then when I ask the attendant to give me the old ones for our archives she said no, and said she shredded them, which wasn't true. Very disappointing service. I was going to get some car insurance as well, but I changed my mind. My last option will be AAA from now on.
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February 2023 by Nagarajan T V
Met up with one of the best insurance agent - Brittany. She guided us well on the auto policy.
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February 2023 by Mani F
We got an international license, as our were expired, we had those old ones with us, the process was OK to get the new ones, but then when I ask the attendant to give me the old ones for our archives she said no, and said she shredded them, which wasn't true. Very disappointing service. I was going to get some car insurance as well, but I changed my mind. My last option will be AAA from now on.
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January 2023 by Patricia Snell
The Champion Forest location has the worse customer service. I miss the days of good customer service.
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December 2022 by Kevin Thomas
My parent were attempting to get an insurance quote from this place and was told they needed to put down $400+ so they could "begin the process". Approximately two to three weeks later he recieved a letter stating their house was not close enough to a fire hydrant, even though there is one less than a mile from their house. They gave them a $100 check, STEALING over $300 from my fixed income parents. This is absolutely criminal and they should be able to press charges on them. DO NOT DO BUSINESS WITH THESE CROOKS!!!!
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December 2022 by Frank Thomas
I tried to get home insurance from AAA in Spring Texas. They said they could so I gave them $400.00 so I could get it started.Three weeks later I got a letter with a $100.00 check saying my insurance was canceled. I called and talked to Ronisha at aaa and she told me because we did not have a fire hydrant near my home they couldn’t cover it. So I asked for them to return the rest of MY money. They told me I had insurance for those three weeks. So they could not return the $300.00. I asked her if I don’t have insurance now how did I have it then??? They should have known this before hand. Now I’m out $300.00I would NOT recommend this company for home insurance.
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December 2022 by Kathy G.
I went there on a Saturday to get my registration sticker. They were so kind and accommodating. 5 stars!!!
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November 2022 by Ryan T.
I'm a Process Server so I'm up at the office almost every other day. I absolutely love everybody up at this location. Everybody is so nice and friendly. It is always a joyous experience.
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March 2022 by primetime
They canceled my insurance without notice here Iam driving around thinking Iam insured.
