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May 2024 by Andrea VH
Starpower is great, specifically Larry and Hunter who I had the pleasure to deal with. They helped me with my stereo. Great help, highly recommend
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April 2024 by Joe Per
We advise you not to shop for a dishwasher at Starpower. They do not have very many dishwashers to choose from. We did not see a dishwasher with the racks we were wanting. Marc suggested the Bosh dishwasher. He said it was a top seller. We agreed to it as the best option at this store. Marc looked at his inventory and said they had it “in stock”. We decided to purchase it on his recommendation.After one day we had the following concerns:The dishwasher door panel bends back and forth very easily and not like a stainless-steel door.The dishwasher racks are not sturdy and move side to side when pulling them in and out and that makes the dishes flop around.The small prongs on the bottom rack will not hold up large items. My dishes fall on their side and will not stay up on the lower rack and the items do not fit on the top rack.The quality of this dishwasher is poor.After having had this dishwasher for months now I can add that it does not clean well either, we must wipe off our dishes after they have been cleaned and it leaves terrible water spots as well.I contacted Marc about these concerns to see if we could exchange it after one day of having it installedStarpower would not exchange the dishwasher claiming it was a special order, which it was not, and they had multiple in stock.We went to Nebraska Furniture Mart to look at their dishwashers and they have a huge selection of dishwashers. They had a couple that had the racks configured the way we wanted, and they had doors that were sturdier than the Bosh we purchased. Their sales representatives were also extremely knowledgeable and helpful. We regret not going to Nebraska Furniture Mart before we went to Starpower. We hope to save you the same trouble we have had, as we are now stuck with this inferior dishwasher.
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March 2024 by Jeff Parlato
Had some issues recently with my media room remote and Blu-ray player. David from Starpower was very good, fixing these issues among other things he found. Very satisfied.
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December 2023 by Linda Bush
We could not be happier with the quality of the media chairs we purchase and the outstanding customer service provided by Larry Tijernia. Everyone was so polite in the store and Larry worked so hard to get us exactly what we wanted!! He is very knowledgeable and explained the different choices we had so well. I highly recommend this business! And Larry to help you!!
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December 2023 by Drew Burks
Larry Tijerina, Dago, and the rest of the Starpower team were fantastic to work with! My wife and I had held off on installing our in-home and outdoor AV for a while, but these guys made it a simple and enjoyable process. Everyone was extremely knowledgeable - they even found a problem on my home network and fixed it - and now we are enjoying incredible audio throughout our home. Thanks Starpower!
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October 2023 by chuck kofahl
Some what disappointing. They showed up on time to see the scope of the project but the salesman did not show up. No insight on what products would work in my space, no suggestions for best set up or guidance on the project scope. I’m still trying figure out what the $165 got me. After all that the bid didn’t even reflect the things we did talk about. They would be a hard pass for me, could not recommend them unless you want to throw away $165.
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October 2023 by Kelly C.
If I could give 0 stars I would. They have $20,700 of my money that was a deposit for IN Stock items. I needed to cancel this order because it was not going to work for my space as we are remodeling and they are now saying it was not in stock and I will need to pay a restock fee when I have the text messages and witnesses to prove that it was in stock and that's how it was sold. Now the salesperson will not respond to me at all. To get my money, he took someone else's order that they paid for and reallocated it to my order and told me it was in stock, so now they are double dipping with peoples money. Do not shop at this Southlake store or at any of their stores. Absolute crooks.
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September 2023 by Don
I want to thank Justin, Lance, Travis and Larry for a great experience thru the purchase and installation of 85 inch Sony Television, Sonos arc sound bar with Apple TV. Customer service was exceptional. Justin Curran was the installer that made you feel comfortable and relaxed as they hung the 120 pound plus television on the wall. Very professional and knowledgeable. Definitely would recommend Starpower Southlake to all my friends and family.
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September 2023 by Greg A.
These folks are the sh!t and I don't mean sh!t where sh!t is good! I spent $12,000 with these folks and I feel like sh!t! They don't care about performing a good installation and following through that all is well. They only care about getting paid and leaving you alone with what they left you with! Go somewhere else!
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July 2023 by MrSamot
This place is great. I called in asking question about headphone demos. I was connected with Andrew who is very knowledgable with everything concerning audio. He was able to answer all types of questions I had about DACs (Digital to Analog Converters).There were a few DACs that I was interested in and he was willing to bring his own personal DACs into work the following day so I could demo them.The whole experience was great and I highly recommend their friendly atmosphere.
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July 2023 by Tref Farmer
We ordered a washer & dryer. It turned out to be $712 cheaper at a box store and delivered sooner. Save your money and your time by avoiding this place.
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July 2023 by Ashley Amador
Kyle gave me an awesome audio demo, and answered all my questions.
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July 2023 by Tref F.
We ordered a washer:dryer combo. $712 cheaper at a box store and delivered sooner. Save your money and your time by avoiding this place.
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May 2023 by Peter Lecca
I have purchased all my appliances at StarPower and have always been happy with my experiences. My recent electronics purchased didn't disappoint . Travis was extremely helpful and made scheduling work for me. Terrell and Rylie the techs that delivered and set up my tv were professional, neat, and helpful setting up my system. I highly recommend this team at StarPower.
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April 2023 by Sarah Meader
We needed a WiFi and AV upgrade as what was installed by a different multi-media company 5 years ago was a mess. We decided to go with a tried and true leader in the industry this time around, StarPower. Travis came to our home and assessed our current Wi-Fi and AV systems and made recommendations. He was mindful to incorporate any of our currrent equipment which saved us some money. He is professional, personable and very knowledgeable and has answered texts from me well after the installation.Our installation took 2 days and I can’t say enough about Dago and his crew. Dago is so professional and knowledgeable. He was patient when showing us the new system and has answered texts and has called to help us when we needed clarification.Both Travis and Dago are great and StarPower is lucky to have them! Go with StarPower…you will not regret it!
