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November 2024 by Albert Torre
Painless process and exchange of equipment.
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November 2024 by Michael Armentrout
Super quick to return my equipment and very friendly.
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November 2024 by Michael Nguyen
Absolutely awful. I canceled my service and they charge me for a router that I was never given. This is after being on hold and dealing with their customer service on the telephone for almost an hour. I will never go to spectrum again.
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October 2024 by Peighton Hornung
We went to this location to switch service to a new phone. When we ran into a few hiccups, Jose was a huge help! He gave us several options, was patient, and made sure everything was perfect with our service and phone before we left!
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October 2024 by mad art
Contant outages on home Internet service
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September 2024 by Ruth Allen
I went to the South Lake Spectrum store on August 2024. The service here was excellent. We were helped by Jose and he was knowledgeable on all the phones plans and all the ins and outs of a switching from another carrier and keeping our phone numbers. He answered every single question I had. I am completely pleased with the customer service at this location and would not go to another one even if they were closer. The place was very clean and everyone was very pleasant. Thank you José.
Ps. If you have to wait an hour or so for your transfer of phones there is food across the street. Just FYI
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July 2024 by Vinnie B
THREE DAYS in row these clowns have been ringing my doorbell. Is there not another neighborhood you can pester during the dinner hour??
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July 2024 by Jay
I was at this store to give them my business but dealing with a dysfunctional rude kid there l decided to leave and signed up with Verizon
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May 2024 by William Garner
Jose was amazing at assisting us with advice on what we should do with our phone and account. Incredibly knowledgeable, patient, and down right honest. This will forever be our Spectrum Mobile home store!!
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April 2024 by Michael Kiff
Garbage internet service, garbage phone service, garbage customer service. They will try to charge you for random fees and when you try to quit they will make it difficult to cancel service so they can keep charging you even after the service is done.Go with ATT, I have had much better experience all around with them (better prices, service, connection)
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April 2024 by Matthew Belair
Anthony Diaz at this store location hooked me up with home internet and switching from Verizon to spectrum with a new phone. Very quick and helpful. Super positive experience.
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April 2024 by Catherine R
Only came here to pick up modem for new service. But was assisted immediately and they were able to get me in and out without any waiting.
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January 2024 by Rigoberto Reyes
The guy I talked to was very helpful and help me with everything I need it
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January 2024 by Spawntre
I am satisfied with the service and the work of the employees.
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January 2024 by Lock Clifford
I LOVE the services they offer but interacting with their centralized Customer Service team is awful. They are not communicative, don't treat Customers appropriately, and then infer the issue is with the Customer. While not 100% fail rate, it is high up there.
I have also had great in store experiences but not sure how to give the organizational a 1 star review....my apologies to the store. The offerings keep me a Customer in spite of there support. UGH
