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June 2024 by Peter McElaney
I had to replace the battery on my Timex Watch and couldn’t get the back cover back on after trying multiple different DIY methods. Went into Southlake Jewelers and they had were able to get the cover on immediately. Very friendly and great service. Thank you!
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May 2024 by Colette Rosenkranz
Southlake Jewelers you have a new customer! I was thrilled with your staff's friendly demeanor when I came into your store, and your wonderful, prompt customer service for repairing an issue with my ring was top knotch. I will refer your store and services to all my local friends!
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March 2024 by Lisa B.
I had some rings resized at Southlake Jewelers quite some back so when the need came up again we headed back to them. We had 2 wedding rings resized and 2 additional family rings that I wanted to be able to wear sized. There were quite a few customers there midday on the Saturday we went but the employees kept an eye on the door, welcoming each person that entered. The sizing portion of this review is short - we took rings to be sized, they resized the rings, we picked up the rings, and the rings fit. LOL!! What is most important, I think, is the time they took with each customer. The conversations had, the opinions provided. That is the good stuff and the thing that will keep Southlake Jewelers around a long time. We ended up taking my engagement ring to have a couple of the stones replaced even before the other rings were ready. The time Kari spent with us was awesome. She was so careful about selecting diamonds that would best fit our needs. I felt completely comfortable leaving the ring there. I received a text when the work was complete in both cases (more quickly than expected). When we went to pick up my engagement ring, Kari recognized us and went to retrieve my ring before we said a word. In a time where people are constantly rushing and the individual does not always matter, the time taken for each customer and the collaboration in making a decision will be the reason Southlake Jewelers will be around a long time.
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March 2024 by karen
Chris and the entire staff at Southlake Jewelers are awesome! I took my diamond ring to them for a repair and they were so knowledgable and ridiculously friendly! They took a lot of time to explain the repair and how long they would have my diamonds. The repair was completed early and my ring has never looked better!
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February 2024 by TwoTee C.
Great service and great people. They were able to take care of resizing a custom handmade ring without any issue of it looking like it's been resized, highly recommend
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February 2024 by Judy Scandura
I went to the store to have the clip of my earrings adjusted. Fully expected to leave it there for repair, even though it only needed a small adjustment. Kyle offered to take care of it while I waited, was done in a few minutes and he even cleaned it and returned it with a smile.While I waited I admired their beutiful collection of jewelry seemingly at fair prices.I will definitely return to purchase something as it is highly recommended by everyone in the community.
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February 2024 by Tung Nguyen
Very friendly staff, feeling like family.
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January 2024 by Mike C
They stand behind their work. I took a new onyx stone bracelet to have the leather strap reduced to fit me and they cut it too short. I took it back after 1 day fully expecting them to push back and not honor the work performed but they stepped without any fuss from me and and made it right. They were able to lengthen the strap so it fits perfectly now. This was a small job for them and not everything goes as planned but they accepted responsibility and solved the problem.
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December 2023 by Ashley S.
The only place we trust with our jewelry. Have used them for 10+ years. Always happy and well taken care of. Prices are reasonable and they always go above and beyond.
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November 2023 by Brittany LeMay
Quick and easy watch battery replacement. Friendly staff.
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October 2023 by Lisa Haddon
Love Southlake Jewelers! I've been going there for many years. They are always friendly & very helpful. I would highly recommend them!
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September 2023 by Rusty Shackleford
Astounding service. Very attentive to detail and ensures quality watch work. 11/10
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September 2023 by Darren C.
I have used Southlake Jewelers to replace my watch batteries and bracelets. They always provide attentive and professional service. As a 22-year resident of Southlake, they are my go-to jeweler. Highly recommend them.
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June 2023 by Brendan Nelson
I wanted to support a local business instead of a major jeweler so I went here, horrible mistake. Zero customer friendly policies, you are better off working with a major jeweler that has policies in place to protect customers. Bought the wrong gift my wife already had a similar piece, and needed to return two days later. Sales rep I worked with had no mention of zero return policy and they would not take back a $2,000 piece purchased 2 days prior. Still in the box, honestly felt like I was working with a pawn shop not a respectable local business .sign should be on the wall stating all returns are final. Insane business practices to benefit them and not their customers.
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May 2023 by gary mcmillan
Absolutely wonderful people. Chris is a legit feller and most likely has what you are looking for or can find it pretty quick. Be wary of the "innocent" looking girl behind the desk... That's a joke, she's a sweetheart.
