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February 2024 by shilpa singh
So, I had this encounter with this rep named Monce, and honestly, being a cashier might not be her strong suit. Her attitude was pretty off-putting – downright rude. I just wanted to redeem my birthday gift along with my purchase today and she acted like I'd asked her to dig into her own wallet. I'm a regular spender, dropping about $200 each visit, and it felt like I committed a crime asking for something Sephora offers its customers. It's a shame, really. After dealing with Monce, I don't think I'll be returning to that Sephora anytime soon. This was hands down my worst Sephora experience ever.
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February 2024 by Paul Burns
They shouldn't let teenage boys play in the Cologne area squirting each other with cologne. Amazing no one was stopping them. Entitled kids.
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February 2024 by Adrian Raabe
Every employee asked if we needed help. They were very polite and professional.
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February 2024 by Craig Freyer
If ur a guy no place to sit, boring, crowded
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February 2024 by Zara
Very rude and uninformed person at the counter tonite name ending in …ce . Of all the times we visit the store this was the poorest customer service. Natalie was great though .. she took her time to help us. Spend quite a bit but not going back. Please coach your staff Sephora .. your staff represents your brand.. don’t let it go down.
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January 2024 by Angel Abella
Worst experience ever. Went to exchange a Christmas present and was disturbed that they wanted to know the name and phone number of the person that gave me the gift then was told that it wasn't in their system that I needed to have them make the exchange. I wanted the same Sephora product just in my skin tone 2 shades lighter. The ladies were rude. I definitely will continue to purchase my products from Macy's and Dillard's.
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January 2024 by Alonso Moreno
Diego is a excellent person, very friendly and professional. Thank you so much for your help.
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January 2024 by Amanda Gatlin
Tonight was my first time actually inside a Sephora (aside from shopping online)… and it was an experience. Syd was AMAZING. She was SO helpful and I could tell she really loves what she does. I don’t know anything about makeup -and she did an incredible job making it so easy & fun. Every employer hopes to find someone like her… I hope Sephora knows what a treasure she is. And, Syd, if you read this, THANK YOU!!
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January 2024 by Aileen Gutierrez
SO MANY TWEENS EVERYWHERE without adults. These little girls and boys were getting in front of me and being so rude about it. Some were just spraying perfume and others were smearing makeup products. ADULTS, it’s time for ONLINE shopping only! Sephora is the new Claire’s. Sephora, do something! It was so stressful!
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January 2024 by Kate G
Employees are always very nice and helpful, and the store is always well organized!!
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January 2024 by Dalita V.
I had a lovely shopping experience at this location this past Saturday. This is probably my favorite Sephora simply because the staff are so attentive and kind. I was helped by a few people on both of my stops that day (the first time I went alone and the second time I brought my mom along). The person who stood out the most was Kay. She greeted me and showed me where to find what I was looking for. She was incredibly knowledgeable about the product and even did a demo without me even having to ask. She also made a sample of that product! (Which I of course ended up purchasing anyway). When considering the sizes I was purchasing she also showed me how to look for expiration dates. She was so incredibly sweet and helpful. Thank you Kay! Another thing I like about this store is that it always has my favorite products in stock lol. I walked out with everything I was looking for: the new Sol De Janeiro body butter and body spray, and a few Farmacy products from their honey line.
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December 2023 by ANDREA MARTINEZ
I went today 12/27 around 11 am and one of the ladies was very rude to me when I asked her to help me find a product. I called her out and asked for her name and she didn’t respond and went to hide somewhere . Unfortunately I could see her name clearly but started with a D she has curly, dark hair . I told the cashier but I guess he didn’t care much . I rather shop online that be treatedlike this.
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December 2023 by Jarryd Lara
Syd was such a great help! I went in a little before you guys closed and I felt so bad but she helped me grabbed the product I needed and helped with recommendations! She was so attentive and personable. Thanks so much!!
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September 2023 by Roberto Vega
I went to this place with my daughter for her makeup stuff for her first Homecoming dance. Since it was her first time trying on makeup, Syd came and help her with patience and kindness. I really appreciate her for her time and attention in helping my daughter.
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September 2023 by Angela Briggs
I went to try out some products I was thinking about getting and they had everything I wanted to try. Staff was friendly without being pushy. Fast checkout line.
