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“Had to wait a little longer than I thought as only one person visible to take care of front and repair phones! But it was fixed and had no issues! Happy with the results and phone was working with new screen.”
“I was greeted at the door and purchased a new phone and had everything uploaded and out the door in 20 minutes. The manger helped me, best experience I’ve ever had.”
“Pablo is THE Best!!! Patient, kind, funny…he dealt with a nightmare of a transfer from ATT to TMobile and handled it like a Champ! Go straight to him, and Ivory, at the Southlake location- from the start! NOT customer service line.”
“We went to this location to switch service to a new phone. When we ran into a few hiccups, Jose was a huge help! He gave us several options, was patient, and made sure everything was perfect with our service and phone before we left!”
“I had a generally positive experience at this Apple Store. The staff was friendly and professional, and the appointment-only system keeps things organized. However, even though I arrived on time for my appointment, I still ended up waiting about 45 minutes. The technician tried to help with my phone, which was stuck in recovery mode, but unfortunately wasn’t able to fix it and said it was basically only good for salvage. Not the outcome I hoped for, but the service was courteous throughout.”
“Upgraded phone and had intended to sign up for Apple Watch promotion. Due to the particular watch color being out of stock, an error occurred and was never processed. Went in and the staff patiently addressed the issue by getting it honored, while being very nice and detailed and spending a good amount of time detailing trade offs in purchasing through Verizon vs other vendors. Thank you much to the team members working this AM!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Fast removal of broken screen protector. Expertly applied application of new one. Quick to honor warranty of $12 replacement with friendly attitude. Store is very clean, well organized, and bright. Will return.”