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“Big shout out to Amy at the Southlake Store!!
Fabulous, over the top help/support today from Amy! She ran a couple different packout cost options for me to ensure I was getting the best pricing for expedited delivery of 3 cases of Skincare to NY!
Best of the Best!”
“Diana is always pleasant, knowledgeable, and helpful every time that I am in the store. She is a very fast and efficient notary, and does her job very well. Id highly recommend. I have been going here for 2 years with no issue.”
“Jessica is so helpful and kind. She’s helped me get through two hot mess, on the fly packages ? I recommend requesting her if you’re in the need of time and patience!”
“We got to this location today about 15 minutes prior to closing. There was a long line of customers waiting to be helped and only one employee.Nook was very friendly and helpful although she was tired after a long day of work by herself.She should get paid double!”
“Nice little store, family owned and operated. I would know, I'm part of the family that operates it! Gayle is friendly and loves to chat. She's very hardworking, and she'll take on any job you throw her way, rain or shine.”
“Very courteous staff, always happy to help you mail your prepaid returns or a new package. They can do full-service shipping too.
In addition, they have printers and copy machines for your printing and photocopying needs.
Furthermore, they sell several supplies like tape, envelopes, etc.
Conveniently located right next to Tom Thumb on Round Grove @ Valley Parkway.”
“This is the best UPS store I’ve ever been to! The staff is incredibly helpful and kind! They consistently go above and beyond to make every transaction as easy and friendly as possible! I ship a box at least once a month if not more and I’ll never go anywhere else! 10⭐️”
“I use this location frequently on my work days in Keller. Sherri W has been a great help every time I come in. She always has a smile, and I am so happy to have a friendly face help me!”
“The staff at this location is always friendly, extremely helpful, and the line goes by very quickly. I’ve had nothing but a positive experience visiting this location the past 8 years.”
“I used this UPS store today to ship something private in nature (medical related). The man who worked there was very professional and made the process nice and easy. Thank you...5 STARS!”
“Having friends out-of-state means I have many gifts to send out. I trust this UPS location with all my shipments because of this store’s team and their customer service. They help me find the best price and efficiently take care of each package with ease. Customers’ needs are met quickly and allows for small wait times between anyone in line every time I go guaranteed.”
“I'm glad to write a very positive review about my experience with project that I commissioned at "In the box back and shipping".
This was a Color print/copy of an art book. This project was highly individualized and required extensive computer cropping and preparation before printing. Tommy did outstanding job. The result expected my expectations. I highly recommend this place for any printing projects.”
“Crystal and her team has always been friendly when I have come in, called or emailed. They helped us with name badges and printing. We appreciate the level of communication and working with small businesses.”
“I was in town for an interview and realized I was missing paperwork. I stopped in at this UPS Store and the staff quickly helped me get another set of copies printed and I was on my way. Incredibly thankful for their quick service!”
“Quick and quality service every single time. The people who run this store are incredibly nice and helpful. Highly recommend for all your copying and shipping needs!”
“Customer service is impeccable. The response I have received after inquiring about a missing package was above and beyond. The package has made it to me after the staff investigated and called me back to update me on the progress. I was so happy to see that someone really cared. The quality of customer service shows when things don't go smooth, and this store has handled it perfect.”
“Small store in a small strip mall. But the service is the best! I'd give him 6 stars if I could. I've been there quite a few times over the years and he's the most helpful and delightful person to deal with. And I've seen him treat other customers just as well, too. And now that I know he does FEDEX and UPS, he'll be my go-to guy for shipping. Such helpful service is so rare now. Go here! Go here. Really. I'm not making it up, either. This is from a real person and real customer.”
“sanjay i am viji somanath if you remember i came there to mail one yellow colored bubble envelope to my brother guruswamy ramamurthy in Florida one box to my son keerthan somanath in california i had a very important blue colored indian bank pass book i thought i put inside yellow envelope but my family in Florida did not receive it.!!! they turned the envelope upside down but could not find it!!! do you think it fell down?? it was a thin colored pass book do you think it instead was put into the box to california? it was a state bank of india pass book.. blue color we are very concerned now.”
“I've been cashing my checks at Cliffs for about 30+ years started off in Oak Cliff when there was only one clips check-cashing a note click and then they expanded to the north Dallas, and so on and so forth and this location is really good most of the people that work here are decent people to deal with professional and nice.”
“Monday morning shortly after they opened they were a bit busy. However the two employees working the shift were professional, patient with each customer and helpful with the process that they were doing, especially with my first time shipping with UPS.”
“The employees here are all so nice and friendly! This is my first cash checking place I’ve been to and I plan on only doing my business here so that should say something!”
“Incredible service, the three gentleman in there were hustling to help everyone in a timely manner and get everyone in and out as quickly as possible!!
Very helpful with answering questions and getting you the right things you needed. 10/10 customer service!!”
“I have come to this UPS so many time for a great amount of returns. Not only this family owned but the employees are the absolute best!! They are very hardworking, kind, outgoing and have amazing customer service!! Sami is such a sweet person! Having been to other locations, I definitely recommend this UPS location by far!”
“I called this UPS store early Saturday afternoon to ask whether they had staff onsite for notary services. The manager was very flexible about my request and confirmed the team could complete this for me as long as I arrived prior to close. I was impressed that they had 2 staff available for this, as notarization services at other UPS stores I’ve visited on Saturdays are much more limited. I told her that I was having a problem with printing documents for notarization, so I wasn’t sure I could arrive on time. She immediately offered to help me with the print job and asked me to send it to her. She printed it in under 3 minutes so that I could work with the team on notarization the same day. Since I was handwriting a document, I was not able to complete it quickly, but she stayed with me and helped me to complete it the same day. I was so happy with how professional, helpful, and knowledgeable she was with my request. I would highly recommend this UPS location to anyone needing notary services and will certainly return here. Thank you so much for all of your help!”
“This location has always been efficient and employees, professional. I do take away one star due to an employee. I’m not sure of her name anymore and I don’t know if she works there, but she was clearly having a bad day.”
“Decent place, but I've never been here with a line more than 3 people. The usual guy here won't look at you until he's ready and seems melancholy as heck but, overall...I've been to worse USPS locatikns.”
“Most the reviews I have seen are about tape which is very trivial. I have been to this UPS many times for a multitude of returns and have always been treated with kindness and excellent customer service. Alexander is amazing, very kind and outgoing . Alex is very knowledgeable and hard working. Blake is very efficient and caring, and Sami is a sweet heart. She is so kind and has amazing customer service. This is a family owned business and they do an absolutely amazing job of not only getting things done efficiently but also having a positive attitude and amazing customer service!!(Despite sometimes being treated poorly by the customers themselves.)”
“GREGORY! Professional- friendly -
Patient. This has to be the best USPS experience in all my years. Thank you for explaining and verifying. The space is clean and it’s nice to see regulars engage in friendly banter with staff.”
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“There are no other mailing service companies that I trust more with my shipments. I own an apparel company and it is critical that things are shipped, labeled and sent correctly. I’ve had numerous issues with other businesses, but never with Mail and Copy Shoppe in Southlake. I trust them with all of my business and personal shipping needs. They offer many more services than just shipping. The owner and staff are incredibly knowledgeable, professional, friendly, and always willing to go the extra mile. There is nowhere else I would take my business!”