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“I had to replace the battery on my Timex Watch and couldn’t get the back cover back on after trying multiple different DIY methods. Went into Southlake Jewelers and they had were able to get the cover on immediately. Very friendly and great service. Thank you!”
“On August 25, 2020 my soon to be husband and I went to Gatehouse Jewelers to see about ordering a wedding band. We were able to order the one I wanted and have it shipped in time to fly out to Las Vegas the following week to get married. They told us they would have it in time and the ring came in on August 31st, 2020. The manager met me there for me to get it and Shawn and I flew out the next day and were married in Las Vegas on September 2nd, 2020. Very good customer service!”
“stopped in to physically see and try on some candidates for my first Rolex ... greeted at the door and welcomed in by Jesse Kelly ... immediately offered coffee/drink and a cleaning for the Datejust my wife was wearing ... relaxed, informative, and friendly conversation regarding both Rolex and Pieter Andries ... invited to see the (impressive) service center and jewelers at work ... while I understand the current (un)availability of Rolexes, all in all a VERY pleasurable experience ... while I left empty handed, I also left with a reasonable expectation of acquiring the Yacht-Master I fell for sometime in the not too distant future ... certainly my best watch/jewelry store experience ... Jesse and Pieter Andries will be my top choice if/when a Yacht-Master should become available ... thanx !”
“Excellent help.
She knew what I was searching and gave credence to my wishes.
I will continue to frequent Southlake and the wonderful lady that assisted in this purchase.”
“Lauren was exceptionally helpful in selecting a meaningful gift for my wife. She patiently listened to my ideas and suggested a beautifully engraved piece that perfectly captured my sentiments. Her expertise in guiding me through the engraving options ensured that the final product was heartfelt and personalized. Thanks to Lauren’s assistance, I found the ideal gift to express my love and appreciation for my wife. I highly recommend her attentive service to anyone looking for a special touch in their jewelry shopping experience.”
“Rowan of Southlake is by far the best place to get pierced. My daughter and I were treated with the best care anyone could receive! Jocelyn made such an impression of kindness and my daughter was so comforted. Thank you!!”
“This store has the best customer service! After searching 3 KS stores, I found what my daughter was looking for in stock at the Southlake store. I called and Allison the manager was SO helpful and kind with placing a phone order. I’d highly recommend this store!”
“My wife loves everything Brighton sells and I'm always able to find the perfect gift for her. Whether it's a nice handbag or jewelry, I'm able to find something she will love. The staff is very knowledgeable and helpful. Shelly and the other ladies were great.”
“Amazing team so gracious customer service ever !! i will highly recommend this place my girlfriends and myself had a blast there and were so refreshing to be ok to ask questions and receive a high ⭐️⭐️⭐️⭐️⭐️ Customer Service Thank you, Mercedes Smith”
“When Sephora opened in Kohl's at the Southlake store I was very skeptical but I decided to try it anyway. Although the products were the same great products, the folks working at that Sephora at the time knew absolutely nothing so I continued to go to the Southlake Townsquare Sephora. On Friday, Nov. 4th I needed a new heating blanket so I went to Kohl's and decided to pop into Sephora only because it was raining and I needed a travel mascara. I was greeted by Daniel and I was absolutely floored by the knowledge, professionalism and service I received by Daniel at that Sephora. I consider myself a make-up expert but he knew everything about every line that I liked. If you haven't tried the new Sephora in Kohl's I highly recommend trying this one again and hopefully Daniel will be working there. Thank you Sephora Kohl's for hiring professionals like Daniel. As long as he is there you will have my Sephora business.”
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“Jared in Southlake has been our ( my husband and I) go to since we got engaged and married 15 years ago. For this entire 15 years, Rick has been there to assist with every purchase!! He remembers clients and service is a very genuine and consistent! He is honest and knows just what you’re looking for when you might not know exactly. He stays with you through the course of your entire transaction and he even walked me out to my car! He is a gentleman and knows his stuff!! We always look for Rick when we go to Jared because we know we will receive the highest level of service and guidance.”