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May 2024 by Andy Berger
Lauren was exceptionally helpful in selecting a meaningful gift for my wife. She patiently listened to my ideas and suggested a beautifully engraved piece that perfectly captured my sentiments. Her expertise in guiding me through the engraving options ensured that the final product was heartfelt and personalized. Thanks to Lauren’s assistance, I found the ideal gift to express my love and appreciation for my wife. I highly recommend her attentive service to anyone looking for a special touch in their jewelry shopping experience.
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March 2024 by A H
We have been here twice to the Southlake location, once to purchase a couple items and once for a repair on a cross necklace that my daughter had for several years. She was a little hard on the necklace and wore it almost every day. We have been very please with service on both occasions we visited the Southlake location and staff is always helpful. I find James Avery Jewelry to be very good quality jewelry for the price and it is our go to Jewelry for my college age daughter. In the past she had some items from Pandora and Kendra Scott, but those items never held up and tarnished. Her James Avery Jewelry has always held up and we have never had the pieces we purchased tarnish like other stores. Very good value for your money.
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March 2024 by Jerry Smith
I like James Avery and their jewelry very much. I had a bracelet that the clasp broke, and when I called and asked about it, I was told to take it to a store, and it would be replaced. This was the first time I had been to this shop, as I was in the shopping center. I rook it in. The nice lady said they would send it back to Kerrville. She then said that it would be a weak to 10 days, no problem. She then called me back several hours later, saying that her manager came in and said that I would have to pay $150 to replace it. Customer care?!? I went back and picked it up, talking it to another store to happily have it replaced. Very strange, indeed... sounded to me that someone wanted an$150 payday.
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February 2024 by jennifer cook
The staff is always willing to help
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December 2023 by Eman meselu
I was in market getting charm bracelet and Charms for my teenage daughter. Soon I entre the store got greeted by souki she is super helpful and knowledgeable she made sure I got what my daughter will love and keep for long term and told me all the services JA gives. She is a true definition of caring, respectful professional and fun. Thank you so much for making me feel welcome ❤️
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November 2023 by Susan Reese
Employees are amazing, very kind and helpful!
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November 2023 by Sky Bling
High-end, religious themed, predominantly silver artisan jewelry that is highly regarded and popular with discerning consumers offering first-rate customer service and product guidance. They also offer an option to trade in James Avery brand jewelry for other desired product selections. In addition, a valued feature at the store is to restore and refurbish their branded jewelry for their valued customers. This is an outstanding place to do business for personal jewelry and for gifts that truly matter. Give the gift of James Avery Jewely when you care to give the very best.
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October 2023 by Dina Muldrow
Love everything in this store.
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October 2023 by Laurel Bryan
Great craftsmanship and great customer service! Very friendly!
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April 2023 by Alex G
Had a great shopping experience, this is a much better location than the one over in Hurst. I would definitely recommend.
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April 2023 by ListenThenSee
I had several visits in this store but never purchase anything. The staffs inside are always welcoming and profession at what they are selling. Love their design!!
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March 2023 by P R
Thank you for buffing out the scratch on my wife's new ring. Sadly she had starred at it almost all night and wants me to return it. We tried.
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December 2022 by Jimmie Riegel
I've been a customer for years. They always have a wonderful selection of really unique and fine jewelry. I highly recommend them.
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November 2022 by Darius Hill
First and foremost, let me say I've never had a negative experience at the Southlake store. I've made multiple purchases there and every associate has always been pleasant, courteous and helpful. Today, I had a unique situation related to a return, and Jennifer went the extra mile to accommodate me. She really did and it was greatly appreciated. JA quality is great and the items are beautiful & timeless. However, it's the associates and service after the sale that truly sets them apart. Thanks again & I'll see you when I need another charm!
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October 2022 by Melody
As always, great customer service and excellent craftsmanship.
