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“Upgraded phone and had intended to sign up for Apple Watch promotion. Due to the particular watch color being out of stock, an error occurred and was never processed. Went in and the staff patiently addressed the issue by getting it honored, while being very nice and detailed and spending a good amount of time detailing trade offs in purchasing through Verizon vs other vendors. Thank you much to the team members working this AM!”
“Came to the NRH store! Was assisted by Nick G! He went above and beyond until the problem was resolved! Great customer service and took the extra steps necessary to help us! Thanks Nick! I highly recommend coming to this store and letting Nick assist you!!”
“Mr. Andres Patino and his manager Andrew were very accommodating and friendly to me. Andres took his time putting the screen protector on my new phone and I appreciate it so much, thank yall”
“I had a great customer service experience at this T-Mobile Store
Eli is the BEST, I am very grateful for Eli's kindness and exceptional service!
He went above and beyond to make sure upgrading my phone and plan was very easy, and the best experience.
Thank you so much Eli for an outstanding five-star service!!”
“Came in for a Tuesday promo and was serviced immediately with no wait. Employees made every effort to get more promo items and gave me the first one when it came in. Very efficient, professional, and friendly.”
“I had a fantastic experience in the store. From the moment we walked in, the staff were very friendly and attentive. They helped me choose the products I needed and, to my surprise, they gave me two free glasses.
The quality of the glasses is exceptional and I am very satisfied with my purchase. I will definitely visit this store again and recommend it to my friends. Thanks for”
“Best customer service I’ve received from any mobile provider I’ve had. Mondo was very knowledgeable and efficient while also making sure he secured me the best deal possible for my situation which I greatly appreciated. Highly recommend going to see him if you need anything. Made what is usually a somewhat dreadful experience, seamless and easy.”
“Came into the store twice after having issues with placing an order online. Jaime was extremely helpful and patient snd ensured I received everything I was looking for and explained all the products and services extremely well. His manager was also very helpful and friendly.
10/10 customer service, will come back and refer friends here in the future.”
“Nicole gave me first class service. She helped me with my picture taking and camera. She is awesome. I wish everyone had employees as customer oriented as She is.”
“I have been wanting to upgrade my phone for awhile, but was debating on waiting on the iphone 17's, but really wanted the pink iphone 16 plus. Well i made the decision to switch from my 14 pro max. i didnt want to wait for the phone to be shipped so i checked which location had it in stores via the T-Life app..Welp this location was the winner. I went in with my mom and was instantly greeted and taken care of. They weren't busy and we didnt feel rushed. I initially was helped by Mauricio Olgiun, he was super nice, helpful and very knowledgeable. when another customer came in they switched out and the next guy Kevin Holleman was just as nice, pleasant and knowledgeable, they were super patient and helped me the whole way through the upgrade process, also Steven Curry was helpful as well. Team Work make the dream work. I normally go into the T-Mobile that is closer to my house on Eastchase, ALWAYS the worst experience. I am willing to travel to this location for all my needs now. Great experience and i LOVE my pink iphone 16 plus!”
“Vested Fi brings the professionalism you would expect from a growing and thriving century-old company integrated with the loyalty, commitment, and inseparability only found in a lifelong friendship. After all is said and done, you will know that Vested Fi is one of the best choices you made to strengthen your business and to bring a peace-of-mind to your own life's journey.”
“Oh my goodness I got a new phone and did not know how to work anything on it lol and I went in to the T-Mobile on Davis … Moses helped me. Shawn and Moses were super !! They were so nice and so patient man I was so lucky Both were amazing with their knowledge ! Thank you guys !!”
“Always ask for Miguel Del Valle. He is very informative and always looking to provide you with exceptional service and deals. He has service a few family members and friends and treats them with care and the professionalism they deserved.”
“Everyone! Y’all wouldn’t no be disappointed! Come in and get whatever you need! Best customer service ever! And my son got the phone he wanted! Let’s goooo boost mobile”
“Nuvia was an amazing help with setting up our new line on our existing plan, explaining the differences between the different phones we were looking at, and helping us move an existing jumber from Google Fi to T-Mobile.
Mark was also very helpful and great to talk to. The store was clean, we were helped immediately, and there was lots of parking avaliable. Will definitely come back to this location for future needs.”
“So far, our internet has never dropped and is MEGA fast. Also, I had some contractors run over our line and sever it, but Onesource was so quick to respond and follow up with me to get us a new line. Weve only had to wait about 2 days which in my opinion is not bad at all, especially for a problem like this where they have to run a whole new line. They even offered a credit for loss of service and it wasnt even their fault!! With internet companies like comcast out there, Onesource really stands out.
Big shoutout to both Miguel and Kevin, wonderful customer service. They were both friendly and helpful. :)”
“Went in on 1/15 for a MacBook. I probably called like 7 times prior to even going in with questions, etc. Christian never once sounded annoyed and his customer service remained superb while in store!”
“Seaam is very professional and nice to us when we visited for moving our phone carrier to T-Mobile. He even gave me his phone number in case I need help for my sibling moving his carrier over due to living in different state. He is very passionate on his jobs and taking care of customers. I would love to share my experience with my friends and co-workers doing business with Seaam for the future.”
“We had an amazing experience at Verizon! Melissa was absolutely fantastic!kind, patient, and really professional. She took care of everything for us, from switching carriers to finding the best promotions. Honestly, one of the best customer service experiences we’ve ever had!”
“Customer service at this location provided a decent experience. However they setup my account incorrectly. A call to Verizon customer support corrected this. -1 star.”
“Mo was the best! Great customer service, despite a disgruntle customer who came in being rude, this was handled very nicely! Great experience with purchase! He was awesome!!!!”
10:00 AM - 8:00 PM
2640 N Belt Line Rd, Irving
Internet Service Providers
“Walked in on a Saturday to upgrade my phone and the people here were the coolest. Jared and Reid helped me and were very patient. They explained everything thoroughly and were honest, and answered my questions. Jared helped me lower my monthly bill as well. It took a long time for the information to transfer over but it flew by because they were so nice! I’d come back only to this store if I needed help again!”
“Went into store on Denton Hwy for help with my phone and 2 guys working were quick to introduce themselves and offer help. Both explained issues and helped fix quickly, customer service is still great here and why I remain with Verizon. Appreciate it guys!”
“Freddy was an absolute professional! I highly recommend stopping in and let him take care of you. I told him exactly what I was looking for and wanted to do and he did exactly that. Nothing more and nothing less, straight to the point! Thank you Freddy!!! I truly hope the company recognizes what true value you bring!!”
“Janelle my sales associate was absolutely wonderful. She is an absolute great hire for y'all. She knows the complete ins and outs about the entire Spectrum system.”
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“Jersee was so helpful! We went in today to upgrade our iPhone 15 to a iPhone 17 pro max and she made the experience so enjoyable and easy! Thank you jersee for the recommendations and helping make the upgrade smooth!”