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September 2024 by A S
I visited the Fabletics store to exchange some items that were incorrectly shipped from an online order. Christian, the staff member who assisted me, was absolutely amazing! He was attentive, helpful, and incredibly kind throughout the whole process. He even joked around with my sister while she shopped, which made the experience more fun. The in-store selection was decent, but I was disappointed to find that there weren’t many options for larger sizes. There was only one full outfit available for a 3x bottom and 2x top. Overall, the customer service was fantastic, but I hope they expand their size options in-store.
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September 2024 by Mercedes Monroe
That sales associate was very helpful and knowledgeable. Thank you so much.
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August 2024 by Hemalatha Talluri
These are the best scrubs I have come across after checking out other brands.
May look a bit pricey but worth the quality.
Customer friendly and Roe made us feel comfortable and explained everything in detail about the ongoing membership offers and all.
Thank you Roe.
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July 2024 by Macee Zacchigna
Katie is always so helpful! I never have to ask her what outfits are member credits, she already knows! She needs a raise
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June 2024 by Ana Ruiz
I ordered scrubs online. I was very disappointed that my actual size didn’t fit anymore I called this office and they were so nice and kind to me and said I can go in person and exchange them to a size that fits better.
Thank you for an outstanding customer service I look forward to taking a trip to Southlake.
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June 2024 by ashley Potter
We got here at 7 and they close at 8. I didn't expect to be there for an hour but we ended up staying a little past 8 and they seemed to have no problem with it. Katie and Claire were fantastic. We walked in and were greeted immediately. They got us a fitting room and even brought us stuff they thought we would like. Some people might not like it but I went home with some stuff I wouldn't have picked for myself. I am a bigger girl so finding clothes that fit can be challenging but they had so many sizes and options. The ones they didn't have in store they helped me order online. I'm also short so they ordered short versions for me. I signed up for the membership to get the deals. Some people have said it's hard to cancel the membership but that would be a fabletics issue. But it was extremely easy to cancel my vip membership the same day that I got it. Even if someone had a hard time cancelling the membership I don't understand the low stars for this location when that is not a location specific issue. So as far as I am concerned this location gets 5/5 stars from me.
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March 2024 by Joshua Ross
Very energetic staff with a great attitude and willingness to help their customers find exactly what they need. The ladies here helped me find all of the items I wanted in the sizes I needed and helped me get a great deal.
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January 2024 by Alli Giacometto
2023 Worst Customer Service Award, congrats!
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January 2024 by Brandon A.
Helpful & Polite employees
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December 2023 by Beverly Jones
The sales associates were very helpful! I really like the store atmosphere.I found some cute Xmas wear. I will most definitely be back to shop for more Fabletics clothing!
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September 2023 by Richard Smith
I wish I could give this location 6 stars the best customer service ever.
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September 2023 by Emmanuel Carrero
Excellent clothes
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August 2023 by Gary Hardy
It is near impossible to cancel a Fabletics account. I've been trying for TWO MONTHS. Cancelled it with PayPal. They used my CC directly. Cancel it AGAIN. Now contesting the charge with my CC company. Next step change my CC. PLEASE MAKE IT STOP!
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May 2023 by Zoe A Robinson
The staff was extremely friendly, and told us about sales and new merchandise coming next month. The whole place was clean, support organized, and they have men's wear! Guys, if you haven't worn Fabletics clothing and you want lounge gear you can wear anywhere, this is the place. My husband is a super skeptic about trying new clothes, plus he always complained about my legging collection, but now he understands why I have so many. Go to this store and get some new gym wear!
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March 2023 by Brittany Skipper
Everybody at this store was extremely helpful and kind. I was exchanging a 2 for $24 leggings deal I got online and they made it very easy to do so! I appreciate the staff’s patience while I tried on at least ten different pairs of black leggings and crowded the store with my baby’s stroller. My only complaint is that tall sizes aren’t carried in store. I was told that they could order them for me, but I found some regular length pants that worked. I’d be back very often if they had tall sizes though !
