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September 2024 by Regina
In an effort to continue my self-care reset and commitment, I reserved a massage at Elements. Although, the scheduler did a fantastic job sharing expectations, I thought she was exaggerating about the selected therapist. Well, she wasn’t. What I thought would be somewhat relaxing was truly met with recovery. There are massage therapist. And there is Dee Pettaway. Paving the way to better health. Only if you have the courage to weather the pain. Dee is a professional and she is very knowledgeable about the body. I wasn’t prepared for what Dee had in store for my body. Seder is the real deal. Immediately, her thumb felt like King Kong. Dee has very powerful healing hands that delivers a deeper detox than your average therapist. She is simply amazing! While I’m embarrassed to say I wasn’t ready for Dee, I was able to withstand enough to say my body felt 10 times better than pre-Dee. Thank you Dee for boosting my circulation and making me feel lighter.
Regina Wadsworth
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September 2024 by Kim
Booked a massage on a whim and I am glad I did. Front desk was super friendly and helpful. Had my massage with Josh and he was very knowledgeable and gave one of the best massages I have ever had. You can tell he enjoys what he does. Would definitely go again
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March 2024 by Phylliss Christian-Daniels
I couldn't have asked for a greater Birthday present. The employees were extremly nice and the massage I recieved made all the difference. I'll definitley be going back!
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March 2024 by Becky Janecek
I’ve left 2 voicemails and 2 emails and no one has responded. Poor customer service!
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March 2024 by Patrick Millard
Great people - Alexis has an ability to connect with others - Trinity and Addison are fantastic
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March 2024 by Wanda Barker
Lynn, my therapist, is unbelievably knowledgeable! She can immediately address my needs and make me walk out like a wet noodle. I can honestly say…I love Lynn!!! The staff at Southlake location are so very kind and personable. It never ceases to be a wonderful experience at each of my appointments.
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December 2023 by Ashley Mitchell
Update: changed from 1 to 4 stars. Shaunte, the manager, called and resolved the situation by making my boyfriend's massage free of charge as well, and offered us both complimentary massages at an alternate elements location.. as well as multiple apologies. I am pleased with the resolution, but unfortunately will not return to this location. Shaunte deserves so much praise. Thank you for humanizing the situation and caring for your customers.Went to this establishment today for a one hour massage. Showed up a few minutes late but they were accommodating. Then my appointment took a turn for the worse. My appointment was cut short because my therapist told me I had a fungal infection on my back and my massage was over. I, being a clean freak, very hygienic and never having a fungal infection in my life, was mortified. My boyfriend was getting a massage with another therapist and then he was notified. They said I wouldn't have to pay for my service since it had to be cut short, but that my boyfriend might have to pay for his massage. So apparently I was supposed to be humiliated and sit there/wait for him after receiving this news. When asked if I was giving my therapist a tip, I said no. I went to an emergency clinic and wasted $70 for them to tell me I have sensitive dry skin and that the indentation the therapist was referring to on my back was from my bra. Literally wasted a perfect Saturday and now we're probably going to have to pay for my boyfriend's appointment regardless due to this trash review I'm giving. I will never return and I'd never recommend this place to anyone.
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December 2023 by LeAnn Forsberg
I have been a member at Elements Massage for many years, Xin is by far the best massage therapist that I have had. She is expert at deep tissue and has healed the pain in my lower back and hips. I highly recommend her.
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December 2023 by Liz Darnell
Giovani is the best. He also told me what I need to improve for myself for my health.
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December 2023 by Brittany Haywood
Dee has years of medical massage experience! She has helped my headaches go away. She is definitely a great deep tissue therapist. Great with getting rid of knots and tight muscles.
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November 2023 by Misty
Thank you Xin for an excellent service. Appreciate the ladies at front desk for their helpfulness.
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October 2023 by Tony Hernandez
Started my hour long massage at 4:30 pm and somehow was done and in my car at 5:21. Massage was okay, but you might want to take your own timer.
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September 2023 by Ashleigh Abletshauser
Jake is an absolutely amazing massage therapist! I went to him for prenatal massage / trigger points as I was having excruciating 3rd trimester back pain - to the point I could not sleep - and after one hour with him I can sleep 6-8 hours again! Miracle worker, booked my next appt before leaving. A++
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August 2023 by Peter Whitsett
Xin is the absolute best!! Very knowledgeable about muscles and back pain relief!! Highly recommend!!
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August 2023 by Kimberly W.
XIN is a incredible massage therapist! She has deep knowledge of the body, and muscle structure. I have had massages all over the US, as Southlake is my 16th move, to include hotels, and resorts I have had massage at. She is fantastic! Has given myself, and my husband many massage treatments when we have had muscle strain, and injuries. She is incredibly strong, and knows just what to do to give you relief. Give her a chance, you'll be back! Also Elements is easy to book/change apts via text. Reminder texts are helpful!
