About Ed Kellum & Son Appliances (Inside Starpower)
Ed Kellum & Son Appliances, located inside Starpower Southlake, has been serving the Dallas/Fort Worth area since 1948. The business offers a wide selection of premium appliance brands including Sub-Zero, Wolf, Thermador, Viking, Bosch, Jenn-Air, Whirlpool, and KitchenAid. Customers can shop for new appliances and also find savings on Sub-Zero and Wolf floor models and demos. The customer experience, based on reviews, varies significantly by individual interaction. Many customers report extremely positive experiences, describing sales staff as very helpful, knowledgeable, patient, and going above and beyond. These positive interactions made customers feel comfortable, eased their concerns, and led to high recommendations, with some stating it is their only stop for appliance needs and they will definitely return. Delivery drivers are also noted for being on time and very helpful. However, other reviews highlight serious frustrations, particularly with communication issues. One customer reported an inability to reach a sales representative, describing calls, texts, and emails as going into a "black hole," resulting in a very frustrating experience with a delayed delivery. Overall, the business is recognized for its brand selection and knowledgeable staff, though experiences can depend heavily on the specific employee assisting.
James Payne was extraordinarily patient and helpful as we made our decision on a new dishwasher. Highly recommend James and Ed Kellum.
November 2025
Marc was so knowledgeable, helpful and friendly in my search for the best washer and dryer for my family. He made sure to cover all the important details so I will be happy with my purchase for years to come!! I will definitely return when I need to buy any appliance, tv, etc,.
October 2025
Michael Caufield Oscar and Israel were outstanding 🤩here for four hours installing. Explained how to work very efficiently and patiently. We are very pleased 👍
