-
May 2024 by Cameron McCartha
After reading the great reviews on google I randomly stopped by between client appointments. No one greeted me when I walked in so I walked around the store. I stood behind a lady with her 2 dogs. She and the two ladies behind the counter talked for 20 minutes. Patiently, I waited until my turn. When I finally made it up to the counter with the dog treats I was buying, I asked about the pet grooming services. I was told that I could look it up on the internet and that there was a very long wait time to get an appointment. The three ladies went back to their conversation. I guess they don’t need any new business. I bought my treats. My dog loves them but I won’t return to the store. I’ll look up the manufacturer and order them on the internet. ?
-
May 2024 by Sandra Rapp
Great people, great service, reasonable prices!
-
May 2024 by SIR CHILLY
This place is very nice place for personal grooming, cutting hair and shampoo, nice to still have a real front to back personal groomer to take care of your best friend
-
February 2024 by Tami Trasatti
LOVE, LOVE this pet store! Blake & Bridget are so friendly & knowledgeable & I love the selection of food & products that they carry. My dogs love going as well so I have to rotate whose turn it is.
-
January 2024 by George F Matheis Jr
Just stopped here with Odin and had the pleasure of chatting with Bridget and Nicole. Amazing, friendly shop where everyone is knowledgeable and understands the wrap around care that dogs need to thrive. Love, nutrition, and training. I will definately react.
-
October 2023 by Brian Rogers
The owners here are absolutely wonderful. I became a customer for life within 10 min of walking in.
-
September 2023 by kara white
The staff was incredibly kind. They have a huge variety of wholistic pet foods and treats as well as toys and grooming options. It’s a great place!
-
August 2023 by Rachel K. Ro
Love this place!!! My dog HATES bath-time, but if he has to take one, this is where he prefers. The self wash areas are stocked with everything you need and the tubs are separated by a half wall which is great for anxious pups. The staff is also super friendly and helpful and my pooch loves that he always gets some pets and a treat on our way out!!! 10/10 would recommend to a friend!
-
August 2023 by Frank Syms
Love the service. And my dog likes the food.
-
August 2023 by Devina P.
This review is just for Nicole- she is wonderful, welcoming and well informed about various issues related to dogs. Initially I was appreciating a $12 self wash section for dogs but soon realized that the store is unique and loved everything about it. Thankyou Nicole - love your store because of YOU! I can say that all store owners can learn some customer service etiquette from you.
-
July 2023 by Rick M.
This used to be our go to spot for pet supplies and grooming. They lost us as a customer because of their stupid "pick up rules and extra charges". My wife was running unexpectedly late to pick up our pooch when the gal said we would be charged extra for every 5 or 10 minutes (can't remember the exact number) we were late. Not very customer friendly so now it is only Hollywood Feed and Elite Suites.
-
July 2023 by *Somama Tulala*
What attracted us was their self bath (softer surface, not metal) and raw food. We come here for quality fresh food. Most of the toys they carry are durable and portable potty bags work very well for larger breeds. It’s very rare but when the dog food is not right for dogs, as long as we kept the bag, they have taken it back and make sure the dogs have the right food and happy. Great store for raw feeders for their larger selection.
-
June 2023 by Vijay Nathan
Friendly business owner. 12 dollars for having a dog wash and blow dry is cool. Washing my dog in the tub breaking my back. We both needed a break ?
-
March 2023 by Nancy Moffat
I won’t b back. After Joe & Dawn sold, the groomers the new owners hired do NOT know how to groom standard poodles. They butchered my dog. The new owners said that’s too bad. No offer to rectify which they couldn’t have done anyway bc they’d scalp him. She didn’t ask me how I wanted him groomed. A 10 year old could have done better. My poor dog knew he looked awful. They shaved him bare. Hairs sticking out everywhere. $155 down the tube!! I can’t believe they’re trying to b top shop n Southlake. This was dec 14. Just had him groomed somewhere else. The groomer said she didn’t take any length of his legs & barely any off his body. And they were $30 cheaper!!
-
March 2023 by Raymond D.
Took our cat there this morning for grooming. Bad idea!They have 5 groomers in a too small room. Too small for 5 dogs, let alone introducing a cat into the mix. Not sure why they ever agreed to our appointment. Nice enough folks, but don't take your cat there; or a dog if it's skittish around other animals.
