Bassett Furniture offers a wide selection of high-quality furniture for every room, including bedroom, dining room, living room, and outdoor pieces, along with accessories like lamps and rugs. Customers appreciate the option to customize furniture in the design studio and receive help from knowledgeable interior design consultants who assist in creating perfect rooms or pieces. Many reviews highlight the excellent customer service provided by staff members, especially Kimberly and Chester, who go above and beyond by visiting homes, taking measurements, and offering expert advice on furniture placement and room layout. Customers feel supported and guided throughout the entire shopping process, whether shopping in-store or online. The quality of furniture, particularly the Benchmade line, is highly praised for its superior workmanship. Even after years of ownership, Bassett stands behind its products, offering prompt and helpful customer service for repairs or replacements, such as handles or other minor issues. Overall, Bassett Furniture is known for providing a seamless and friendly shopping experience, combining quality products with professional guidance to help customers create beautiful and functional spaces.
Bassestt Furniture has great customer service and communication they really go above and beyond to make sure you are happy with your purchases!
August 2025
We had an amazing experience with Kimberly Burross-Whitaker at the Southlake store. She was so knowledgeable and professional. We bought a beautiful dining room table and couldn't be happier with our purchase!
August 2025
I had an awesome experience buying new furniture at Basset in SouthLake. Kimberly Whitaker was extremely helpful and even came all the way to Waxahachie to help me decide color and to measure my room. I couldn’t have asked for a more kind and knowledgeable person to assist me. She was wonderful.
