-
May 2024 by Rachel Helforoush
Amazing service , Albert took his time to answer our questions and was so informative. Very personable and professional, I would give 10 stars if possible
-
March 2024 by SR SMR
Omg i never experience alot of discrimination more than ever tey to chamged ang get a check cashed out and this lady i do not recalled the name of but was in the second line was a hispanic girl very rude and discriminating girl only because i try to cash out 2 of my checks from my boss she did not to cash thw checks and mention to me recallingIm sorry but cant not cash out thia check because no reason and do noy mention why i couldnt cash the check that i need it yo get intouch with the person who gave me th3 check and i call my boss and she mention that thw check was ok and shouldnt be an issue cashing it. So it took me most of a week again to cash the check back when i went on today the new lady who help me out mention that the check was ok and was not an issueStupid people that work and do noy have any morals or professionalism im glad that i dont have the bank here and im glad that my boss mention that will closed her account with this placeIf you are trying to get with this bank please make sure you tell whoever is giving you any checks to verify first because might happen the same thing as me.If you hispanic think about it you need to be white to be treat it betterAnd the sad part was that another hispanic lady that i guess feel white treat me like sssst.I would put her name on it but is the only teller girl hispanic in the secon there
-
June 2023 by Lori Hollis
What a great experience. I opened a new account and Alberto was the absolute best. It was the best customer service I have received in a long time.
-
March 2023 by David Dixon
Service is a bit slow, but compared to other banks in the area, they are above average. I find the staff friendly and helpful. If you need a local bank in Port Isabel or on SPI, I’d strongly recommend you put this at the top of your list.
-
August 2021 by Jovonne Delgado
Very UNFRIENDLY staff. We told them the ATM was not working and they stared at us as if we were speaking another dialect. They didn’t even acknowledge our question/comments . We proceeded to withdraw cash and no acknowledgment or ending soft skills comment. (Thank you/ have a nice day) Thankfully I bank at the Edinburg branch where they have great customer service skills.
-
July 2020 by Tanya Theis
Lone Star bank went out of their way to help us when the bank next door would not. Olga was super friendly and helpful. Definitely recommend!! Thanks for making our transaction seem easy and convenient unlike others.
-
December 2019 by frank davalos
Mr. Infante, Olga, Albert Alva all welcoming every time I do business!
-
October 2019 by Sharine Garz-Marz
Had to leave some feedback!! Every single time I go I always leave smiling!! Love Alberto's exceptional customer service skills!! He's the best!! ?
-
April 2019 by Sharine Martinez
Had to leave some feedback!! Every single time I go I always leave smiling!! Love Alberto's exceptional customer service skills!! He's the best!!
-
November 2017 by Dan Van Duren
Thank you for being so nice and helpful..
-
May 2017 by Adrian Esparza
A special thanks to the group there at the island. We had Esparza Pest Control appreciate you.