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July 2023 by Carmen Rodriguez
The lady who helped me is very kind ??
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January 2022 by Elsa Mendez
Rude and dismissive employs. Worst metro i have been too
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December 2021 by Leticia Sandoval
I've many years with Metro and I am satisfied with the service and the monthly plan I pay for
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March 2021 by Alexandra Neko
First things first, the 2 Michelles (I believe only Michelle N is currently still working there)... They weren't rude to you in your face, but as soon as you'd leave they would talk horribly about you. That does not make me feel comfortable if i can't just ask for help or ask a question without them talking explicitly about me, that's very unprofessional when its their job. This has happened many times when i used to be with Metro and am sure it still happens since one of the girls still works there. Secondly, i went there recently thinking of switching back since there was AND still is ads about switching with Zero Fees... Even though the ad was in their own window, they wanted to charge me all these extra fees for switching that ended up being around $130 in just taxes and fees? Do they not honor their promotion or is that the way it works? I'm confused ?
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January 2021 by Javi Terrazas
Employees are rude and unhelpful. I had a simple question regarding my account and was unable to get a response from either of the girls working there. Worst customer service I've ever had. I would rate 0 stars if I could.
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January 2021 by Virginia Martinez
Horrible Customer service! Avoid this store and just go to the one by americas. You'll save your self time and money
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July 2020 by Ms. Stephanie
Be careful with this place!!! I walked in to ask about adding a line to my account so this girl by the name Daniela told me she would sell me an iPhone 7 and I could use my credit called smart pay so I said fine. The phone only cost $150 this girl then added another $135 extra to the account by putting all these things I never bought. I asked her to explain this extra $135 on my smart pay she kept giving me the run around and didn’t have an explanation saying it all had to do with smartpay and their fees. Turns out when I called smartpay I was told this girl added a bundle (that I never asked for), a case a screen protector the warranty of these things and a 10ft light cord that was never given to me added up to those extra $135 on my bill. keep in mind I never asked for these things so she added them to my bill without my consent when all I asked her for was a dam phone not all the extra stuff she put on there. She took advantage of the situation and that I got smart pay so she could get herself extra commissary for a sale and thought I wouldn’t notice. That is truly shady business out these people. I went back to complain and she still denied everything she never gave me the receipt when she said she would put it all inside my bag so I wouldn’t notice the extra charges she did so I had to call and ask smart pay and metro why I had these extra charges and that’s how I found out what she did. Be careful guys always ask for a receipt and don’t leave the store before checking everything is in order they don’t care about screwing people over and doing shady business. I can imagine how many more people they’ve done this too.
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August 2019 by Ms. Yvy
Be careful with this place!!! I walked in to ask about adding a line to my account so this girl by the name Daniela told me she would sell me an iPhone 7 and I could use my credit called smart pay so I said fine. The phone only cost $150 this girl then added another $135 extra to the account by putting all these things I never bought. I asked her to explain this extra $135 on my smart pay she kept giving me the run around and didn't have an explanation saying it all had to do with smartpay and their fees. Turns out when I called smartpay I was told this girl added a bundle (that I never asked for), a case a screen protector the warranty of these things and a 10ft light cord that was never given to me added up to those extra $135 on my bill. keep in mind I never asked for these things so she added them to my bill without my consent when all I asked her for was a dam phone not all the extra stuff she put on there. She took advantage of the situation and that I got smart pay so she could get herself extra commissary for a sale and thought I wouldn't notice. That is truly shady business out these people. I went back to complain and she still denied everything she never gave me the receipt when she said she would put it all inside my bag so I wouldn't notice the extra charges she did so I had to call and ask smart pay and metro why I had these extra charges and that's how I found out what she did. Be careful guys always ask for a receipt and don't leave the store before checking everything is in order they don't care about screwing people over and doing shady business. I can imagine how many more people they've done this too.
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March 2019 by Richard Courtland
I went to this store to purchase a new phone and walked out with my email hacked by an employee. I bought a new phone and the employee offered to transfer my data to my new phone. The employee changed my gmail password without telling me, luckily i got an alert that notified me. I would not recommend visiting this store.
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November 2018 by Arturo Gomez
I am considering leaving metro now because T-mobile screwed me over for a lot of money and I don't want to have any affiliation to the company.
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August 2018 by Brisa Martinez
Great service on this location better than the ones in Horizon
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July 2018 by Jose Msrtinez Lira
They serve you well and quickly
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July 2018 by Alejandra Saenzpardo
They are always asking for a pin number that I never created.
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July 2018 by Juana saenz
Very good specials friendly people
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July 2018 by Alisha Marquez
Great service affordable prices
