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February 2024 by Patrick Lockwood
I thought the labor rates were excessive. To change a 33 dollar part was over 300 dollars. There was a week wait time for the repair which took a couple of hours. Once they got the vehicle in they were very prompt in getting it done.
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February 2024 by Brittany Scheer
I had a great experience at Silsbee Ford! With any of your Ford needs, rather it’s for a new car or your service needs…Silsbee Ford is the place to go! The sales team is awesome, and the service team is AMAZING!
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February 2024 by Derrick Barber
Great experience with Silsbee, treated great from the day I dropped my truck off till I picked it up.
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February 2024 by Dale Hanna
Thanks to the service department at Silsbee Ford for getting my F250 scheduled for service as soon as they did. Also, thanks to Bradley on the mobile truck. His professionalism and knowledge was a pleasure to see.
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February 2024 by Caleb Graves
Came to the house to reprogram my truck. Tech was friendly and quick.
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February 2024 by Cheryl Lett
Made an appointment for them to look at my vehicle on a recall said it qualified had to order parts and would call when they came in to setup appointment to put on get the call setup the appointment and went to it just to sit there over 3 hours to say my vehicle didn’t qualify for the recall so wasted my time not happy at all
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February 2024 by Stan Smith
Valet service at home was amazing performance was great took care of recall work quickly. Now just wait 5 business days to have a part that was not in stock from this experience I precieve it to be just as convenient, thorough and quick. Thanks guys.
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January 2024 by Rose Hargroder
Customer service is great.
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January 2024 by Cheryl
Service appointment was for a specific time, 1 other customer before me & they were already in process, almost done. Appears to been only 1 tech on a Saturday. My vehicle didn’t get taken back until 35 minutes after my appointment time. Service here has been going downhill for the past 2 years. The service department personnel do not provide you any info regarding the service(s) performed; you have to ask them if everything checked out ok or read over the service ticket yourself. They are not paying attention to what type of appointment a customer is booking; and then have to reschedule the appointment when they didn’t complete everything!Services: Tire rotations
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January 2024 by Candy Arceneaux
Picked up truck to deliver to dealership. Drivers were very nice and on time. When I picked up the truck, had to pull info out of clerk. She didn't know where my truck was, just somewhere out there. Had to use the emergency alarm to find my truck. The service was done quickly and hopefully well. The pickup and delivery service was a nice surprise.
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January 2024 by Martin Leger
The service personnel is the best. They truly work hard to make your service visit the best ever
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January 2024 by Tim Childress
Thanks!
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January 2024 by Michael Bass
Excellent Service Team.
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January 2024 by Emmette Duvail
Very pleased with service fast and friendly.
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January 2024 by Billy Waugh
Excellent job on cleaning and service on my Bronco. Thanks for your great work, will see again.
