-
August 2024 by Cathy Corbello
We have had nothing but the BEST service from our service advisor, Willy Cox. He has handled our insurance and warranty repairs and has gone above and beyond when we needed service for our camper and motor home. He kept us informed throughout the process while our repairs were being done. Willy is an honest, dependable and all around great guy! Highly recommend!
-
August 2024 by tmol mol
Had an A/C problem with my Grand Design Imagine trailer. The folks at Blue Compass RV North in Silsbee were very gracious and went above and beyond to help us out. Thank you Willy, Robbie and Deanne for all your help and assistance!!!
-
August 2024 by Jaime Hebert
08/09/24 Quick review for the Blue Compass Silsby location service department we recently purchased a new grand design travel trailer we have had multiple problems with the camper however Mr Willie Cox in the service department has helped us each step of the way. He has great customer service and goes over and above to assist us with having our challenges fixed. Now Grand Design Travel Trailer Mav27 jury is still out disappointed in the things that have already broken or not worked properly. I hope once we get past all these bubbles our review of the Grand design brand can change. For now I can recommend Blue Compass service department.
-
July 2024 by Jeremy West
Used their maintenence department several times. The best! Camping World screwed us on our RV from the get go. We will never use that place again. Blue Compass is taking over! Great work!
-
June 2024 by Raymond Morris
I had problems with slide out and I called Willy in Silsbee, tx. I told him my problem and he said , bring my RV to his shop in the morning. He said my RV would be ready in 5 days. It was ready in 2 days. Same problem 2 weeks later. Willy said to bring my RV in that evening. It was a pinched wire. 2 days later he called and said RV was ready. RV had minor damage on body. They fixed that ,at no charge because I had to make 2 trips for same problem. Now that's customer service. Thanks Willy and Blue Compas.
-
June 2024 by J H
Today is May 22nd 2024. And I think I believe I could be wrong but as far as I know COVID is over. Why the heck do you have a sign up there that says we are social distancing.
You guys have a huge store under nothing in there what a waste of real estate.
-
May 2024 by Amy Walker
We had a horrible hail storm that had done major damage to our 5th wheel. I called the very next day, they had me bring in trailer to get out of the weather. Mr Willie Cox was very professional and knowledgeable with all my crazy questions and concerns. He kept me inform of what was taking place with our trailer. I have even called about other issues and he would help me figure out what was going on with trailer. I recommend my friends to take their trailer to him and Blue Compass Rv in Silsbee TX.
-
April 2024 by James Williamson
Blue Compass Rv Silsbee Texas has the best service department. I have had rv's and motorhomes for 50 plus years and have had to use Rv service departments all over the United States. Mr Cox and his technicians are professional and they know their stuff. When you leave there you know everything
is done right and you feel safe.I recommend this service department highly. Who knows they might even give you a laugh, friendly staff and they will not over charge you Thank service manager Willie Cox. Sincerely James
-
March 2024 by jason merendino
Brought my trailer in for an estimate for insurance company. Had every intention on having them handle the repairs. Things took a turn when the service manager and my service rep told me they were not going to repair some of the damage as they can’t but were just going to cover it up. Had I not been here for the inspection I would’ve never known. Came back up here to check on something before it got moved to a qualified shop and found my blinds pinched between the fireplace and and click causing damage to the carpet. Blinds were damaged in the accident. Service guy said to turn the carpet into the insurance company but he damaged it. DO NOT RECOMMEND THIS FACILITY.
-
February 2024 by Aubry Vosburgh
I went to this "rv dealership" to purchase a new rv. I see their lot is full of nice new rvs. But when I walked in a didn't get a greeting I was just asked if I needed something (rudley) and then I was turned away because they don't sell rvs and this rv dealership. Doesn't make any sense. They just lost a customer. They need better employees.
-
January 2024 by Grant Hove
Fair price and good service. Glad Robbie S is still there. Willy did good job keeping me informed.
-
December 2023 by Rhonda Tadlock
I have never encountered a more lazy, less interested in providing service than the people that work here. Can’t depend on them to be open when they say they are, or to actually have any parts in stock. What a joke.
-
September 2023 by Dillon Brisson
Hands down the best rv service dept in the area.
-
September 2023 by RICHARD SMITH
The crew here is the best in town!
-
September 2023 by David Currie
The service has become DISAPPOINTING !
