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September 2024 by Heath Killingsworth
Great customer service and good prices and friendly people.
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August 2024 by Kylie Ellison
We had such a great experience while purchasing our new vehicle for our growing family. The sales team was amazing to work with and answered our questions in a timely manner. Would definitely recommend.
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August 2024 by robert golden
Sent form for service no response, called talked with service coordinator she did not know, was gonna have someone contact me 2 hrs later got the call lady said she needed to check never called back.. waste of time, and rudeness, sent email to GM never heard back..So much for customer service..
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August 2024 by Pete Mitchell
They were absolutely rude and when I reached out to them over the phone I was told that you don't call and talk to me that way buddy I got to take this car back because it pulls to the left I hadn't put but 100 miles on it I will never go there anymore
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August 2024 by Eric Logan
I was leery as this was my first time purchase a vehicle through only seeing it online. But I must say the process was easy and the dealership answered all my questions and gave me peace of mind with going through with the purchase.
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July 2024 by Sarah Teska
Professionalism from start to finish! We will be back!
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July 2024 by Nick Coffee
Theresa in the service dept is the best. No one likes taking your car to get fixed, but she makes it a little better.
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June 2024 by Josh Alpers
Typical sales man. Tells you what you want to hear then it changes in the back. The 24k mile full service isn’t FULL it’s a lie. It doesn’t cover the fuel filter which you have to change with the oil change for diesels. They cannot tell the truth it’s completely out of their nature.
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May 2024 by Channel Jordan
If you come here ask for Terry!! Mr Terry made me and my family feel as if he really cared. He didn’t try to force us to make a sell he was a great salesman and I will be back again. Excellent customer service
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April 2024 by Tasheta Pradia
Jon Michael was awesome! He made the car buying experience for our son very easy and stress free! Thank you for being so kind and answering all his questions!
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April 2024 by Daniel Lauer
They had the truck ready to go when I arrived to purchase. Brenden was easy to deal with, Yancy was great with communication. Had a minor issue with the truck that another dealer was attempting to deny warranty. They made it right to cover the relatively cheap repair, thanks for making it right!
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March 2024 by Kayla Lovett
I went and looked for a new vehicle at Donalson Dodge and have also had all my mechanic work done there on my previous car. Brandon Murphy worked with me for hours diligently trying to find me the perfect vehicle. I appreciate all their hard work and help they have provided over the years and I recommend anyone needing a new car go talk to Brandon!
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March 2024 by Curtis Marcontell
It was a great experience. Mr Parker was super friendly and professional. The experience was greatly enhanced by you procurement manager. She kinda "made the day".
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February 2024 by DALE SNEAD
Whilst rabbit-holing (not a real word) down the interwebs one day, I came across a truck that I would refer to as a “unicorn.” A 2020 Ram 2500 4x4 6.7L Cummins Turbo Diesel with only 25K on the odometer and it had to be mine. I called Donalson to inquire about it when a very upbeat and professional salesman named Brenden answered the phone. My situation was a little special, nothing they hadn’t seen before, but he assured me that they could assist. For the next couple of days, Brenden effectively communicated with me via text until one day, he told me I was approved. I grabbed my girlfriend and a fist full of cash and off we went! The entire two-hour ride from Cypress, TX, to Silsbee, I thought surely something would go wrong and hold this deal up. Well… I was wrong! We got there, and the truck was outside, looking like it needed a new home, and I was happy to oblige. We met the upbeat and professional salesman I spoke to on the phone. He welcomed us to the dealership, offered us drinks, and took us to his desk, where he had a few brain teaser puzzles. My girlfriend sat there figuring them out like she does because she's smart like that. He told us the paperwork was being prepared and that we should be signing soon. About 30 minutes later, we met another friendly and professional guy named Joel, the finance director. He had all of the paperwork prepared and ready to sign. He used this huge screen for us to sign on, like something out of a CSI show. It was cool, or at least I thought it was anyway. We signed ALL the paperwork, shook hands, and parted ways. Afterward, we met Brenden on the sales floor and I thanked him for his help. He threw me the keys and I drove away in my truck with the dumbest smile. I regret nothing!!
I said all that to say this. Brenden, Joel, and Donalson Chrysler Dodge Jeep Ram were a pleasure to work with. I will call them again when I am ready for another truck or any other product they have hanging around on their lot.
Also, it took me about six weeks longer than it should have to write this review after I told Brenden I would be back in early December. My bad, Brenden!
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February 2024 by Jessica Krauss
Ramir was great to work with, including everyone else from finance to final paper work. They all made it quick, easy, and fun.
