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July 2023 by Carrie M.
Would not honor the original quote from the manager that was no longer there and said my extended warranty would not cover my repairs. Also said that the only way I could get financed through my credit union was that i HAD to purchase the extended warranty which per my credit union was not the case and is illegal for them to tell you that.
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March 2023 by Joe S.
Dealership lied about rotating tires. TWICE. Had them marked first time out. I Let it go. Second time they claimed to rotate tires and I knew they were lying because I showed up with low pressure alarm on front left pressure was still low and same location. (And no the TPS sensor was not incorrect)I lost all trust for this dealership
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September 2021 by Jamie D.
When I bought my Truck there I was given 3 Free oil changes. OK whatever. Every time I have tried to go and Get an Oil change. I keep getting told I have to make an appointment with them at lest 3 weeks before just dropping it off. The little girl rolling her eyes at me while telling me this and show me the door. So they don't have enough people working back there to keep is all I can figure or not enough good hands. Either way I won't be going back. I Let everyone Know not to go there. Makes me wish I would have never bought anything from this Company.
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March 2021 by Southern Roxor O.
Very disorganized service department, they couldnt even tell me where my truck was in the system after a month of it sitting there... then once they started on it, a job that takes a few hours normally took a whole week....
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June 2020 by Travis Woods
Always a great visit to Silsbee Ford. Where the Pros are.
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January 2020 by Nancy Owen Wolfe
The service rep that helped was named Ed. He was kind, knowledgeable and kept me informed of the process. Start to finish, I was in and out in about 2.5 hours. Customer Service waiting area was clean and neat. All the employees who walked by were pleasant and smiling.
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December 2019 by stephanie hopson
Very helpful live these people
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August 2019 by De Lois Broussard
I was at Silsbee Ford for a recall on my Explorer. Everybody there is always very friendly & accommodating for whatever my 2 Ford vehicles need. I appreciate their helpfulness.
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June 2019 by Sarah Prejean
John Marble was our salesman. He was fabulous. I had been shopping for a new 2019 Crew Cab (the largest backseat) F150 Lariat with a 6.5' bed and no sunroof in the dark grey. I looked for 1.5 weeks and finally found one within 500 miles of our local dealership. It was a miracle. This truck had everything we wanted. John and the team at Silsbee Ford went out of their way to secure the truck for me, and provided me with a deal (much closer to) that I was looking for. When we pi
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May 2019 by John Sharp
We did not buy any parts but the service department was awesome. Great experience
