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December 2023 by Tabitha R.
Wish the option for zero stars was there. Had went on a trip and rented a electric car. On the way out of Texas it showed two charging station options - Kia and Donalson. Kia's charger was broke and said "Donalson has one and are super nice and helpful." Went over to Donalson barley plugged the car in before a Colonel Sanders looking guy came out and sneered at us to unplug the car. He didn't greet us or tell us it was a private charger. He just demanded we unplug and be on our way. THEY HAD NO MANNERS ( and a man his age and from this far south surely knows how to greet someone or say pleae and thank you.) THEY HAVE HORRIBLE SALES REPS AND WOULD NEVER RECOMMEND EVEN STOPPING IN FORNT OF THIS DEALERSHIP. The Kia next door and the Hyundai of Silsbee have extremely better customer service and are more helpful.
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August 2023 by Keely “Gypsy” Gore
Top notch service and sales
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June 2023 by Bell La
False hope. Submitted all my information, it took 2 days for someone to get back to me. Then the vehicle was sold that I was interested in. Then multiple salesman call or email after the fact
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February 2023 by Stacey McFarland
Love Donalson. Very nice people to deal withService: Oil change
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February 2023 by Dwayne Hinton
Awesome Service.Service: Tires
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February 2023 by Jeremy West
Kari was great. She took good care of me. As far as dealerships go. I will continue to use this dealership over a mechanic or lube shop. Prices are also on par with other places.Service: Oil change
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February 2023 by Dawne Martin
Great service! Thanks Tim for everything!Service: Electrical
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February 2023 by Jim Clay
Great experience. Easy check-in and the service advisor kept me updated while I waited. The repair was performed in the time I was quoted.Service: General repairs & maintenance
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February 2023 by Aaron Tanton
Good jobServices: Wheel alignment
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February 2023 by Jerrry Parker
Prompt and efficient service. Staff very friendly and accommodatingService: Oil change
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February 2023 by Richard Casses
I had a high pressure fuel pump replaced on my 2500 and on inspection after I got home I found a bolt on the fender well so I don’t know where it goes. But my truck does run betterServices: Auto engine diagnostic
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February 2023 by Michael Valdez
Kari took very good care of me and my vehicle. She worked closely with my ESP provider to get my issue resolved.Service: Brakes
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February 2023 by Lloyd Riffle Jr
Treated with respect was shuttled to the house after dropped off and picked back up after service was completed it was completed a day before projected and would tell other referrals for service
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February 2023 by Thomas Kerans
Top notch. I couldn't have been more pleased.Service: General repairs & maintenance
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February 2023 by Hope Loftin
Great!Service: Oil change
