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December 2023 by Liza Werner
Ray was awesome. I wish I could say the same about the fraud prevention. Not happy with them or their logic. Verizon employees can't seem to tell fraud when they see it. Losers.
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December 2023 by Jenna Russell Fraser
I walked into Verizon with low expectations due to spending the past 24 hours trying to add a line and upgrade a phone. Nate was amazing! So knowledgeable, relatable, and I genuinely felt he had our best interest in mind. He far exceeded our expectations! The manager was also very helpful. This experience redeemed our bad experience with phone and online system!
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December 2023 by Tyler Y
Staff was great. I believe my rep was Isaiah. Super cool guy and very helpful.
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November 2023 by Susan Ackerman
Short wait time and phone reset to fix my problem. Tech was really knowledgeable
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October 2023 by Christin Ewalt
It’s a very good phone store
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October 2023 by Terry T.
My husband's phone crashed. The store rep said it could not be restored. My husband and I are senior citizens. Phone rep/salespeople need to be trained to explain phones and plans to senior citizens and what kind of options are available for new purchases. This young (and I stress young) man said we could take the phone somewhere where they might be able to fix it. He said my husband's only option for another phone would raise his phone bill significantly. He was not interested in helping us. The manager sitting nearby finally got involved! When he finished, my husband was able to make a new phone purchase with his bill $10.00 lower than it currently is now. Had the manager not been involved, we would have been driving to a competitor. The reason I'm really writing the review is that that "young man" said the charger was in the box when he handed us the phone bag. THERE WAS A CORD ONLY! He failed to make sure we had the correct charger box at home to plug the cord into!!! Now we have to make another (unnecessary) trip. Are there no service people, yes, I'm going to stress young...service people (only my generation will appreciate it), who are conscientious and thorough anymore? We were already annoyed when we left today at how we were treated. They will get an earful when we return tomorrow.
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October 2023 by Connie Ohm
A special thank you to Ray for his excellent customer service...you took a stressful situation for me and turned it into a pleasant customer service visit...you are really a special person!!!
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October 2023 by Joe Blow
Had such a bad experience here, that I switched to AT&T! It worked out well!
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July 2023 by Brittannie Meza
I had the best experience at this Verizon store compared to the last few I been to. I am truly great full for the help of Daniel to take the time to make sure my phone and watch were set up correctly. I will definitely be back for future purchases and items. Thank you to the Sherman Verizon store.
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May 2023 by Tommy
Good customer service from the in-store reps. Listened to my issues. Got me a replacement phone with no issues.
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February 2023 by Naomi Norman
I hate to even speak on the subject due to the amount of disappointment I feel regarding the matter. Considering Verizon has the best service in my area, my family and I have used it for years, since 2018. I decided to branch out and off of my fathers account and it has been THE WORST experience I have ever had the pleasure of having to deal with. It has been almost a whole entire MONTH and I STILLLLL have not received the rest of my order, nor has my banking account been credited the money back, AND the customer service that I received from Verizon was hands down one of the most frustrating experiences of my life that is currently STILLLL taking place.
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February 2023 by John Baker
I was having issues and a couple of questions. They had me fixed up and smiling very quick.
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December 2022 by Cheryl Holley
Very Helpful, took care of what I needed. Was out fast.
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October 2022 by Victoria Brooks
Scarlett and John are amazing! They helped us set up our new business account and with some other questions. Really great customer service and the other team members were friendly too! Thanks again!
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October 2022 by Kathy McCord
Corporate Verizon store with a Variety of products. I have bought a Motorola phone along with accessories & an iPad here between multiple visits over the past 3 years. The staff has various knowledge about products and services. They will get the manager or get on to find out what is necessary to take care of your needs. I have been happy with the service. I did have a phone that had a problem within the first 2 weeks. They worked with me to get a replacement & helped me get my data transferred to the new phone both times.