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August 2024 by christopher ryals
Horrible service. This is the 10th time I've had packages delivered through them and it's the same thing every time... they cant find my address... the pizza delivery driver never has a problem. Or fedex or Amazon. Do better ups! You have a lazy route driver is my guess.
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August 2024 by Steely VanColt
Worst ran business in the country. They can give a half a** reply on reviews but can’t answer their phones with a real human. Package was “out for delivery” 5 days ago then said “processing at facility” and they still won’t answer or get it delivered. One guy said they OPEN at 4, went there and they were closed.
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May 2024 by Mckayla Jones
I’ve never had issues with ups before until now. Ordered a package on the 31st which was “supposed” to arrive on Monday the 8th after being pushed back. Tracking stated the package had been processing at the Sherman facility since Friday the 6th. It’s now Friday the 12th and I finally get an update that I needed to file a claim due to a delay. I had 4 items in my package and when I went to submit the claim it would only allow me to type 3 of them in. I tried to go back and submit an additional claim and that did not work. It’s just an aggravating situation because you can’t get an actual person on the phone to help. Thankfully Ulta was able to replace the additional item on their end or I would have been out of quite a bit of money.
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April 2024 by Bishal Adhikari
They lost my package worth $600, the time i was there, one employer was whispering to another one if he is ready to pay the amount mentioned in the slip he can have that box, later they called me and told informed delivery address is invalid and package is the midway. They never called me back And were not responsive. Fedex was expensive so I changed my mind to ship it with UPS, but never knew such thing would happen.
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March 2024 by Pat Nguyen
A joke the don't open unitll Jack
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February 2024 by Catherine Colocho
Picked up my package so easy
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February 2024 by Lone Road
I don’t know how people still using this guys UPS! They put a emergency delay because the weather at whitewright! Weather man I just come back from Sherman! And it’s clean back and forward! Look like when drivers get lazy they use this card for!! Next time I buy or order something I’ll make sure ups it’s no the delivery CIA! They ask for the note at my door! MF u dio make it to my door why u put second attempt. Common guys! SORRY OR I apologize! Fix stuff like this MAN UP GROW UP! And close your business!! U are no good! U just do what ever u want! Don’t care about customers! U really don’t care!
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December 2023 by Abigail Helmberger
I paid $30 extra for my package to arrive before I left out of state for something I needed on my trip and they kept attempting delivery then basically saying they couldn’t deliver due to a “suite number” being missing but I literally have proof of my address being correct on every email and confirmation that my apartment number was attached and of course I can’t come in on Saturday to just grab it from them or get anyone on the phone over there. Never want to use ups again after this.
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October 2023 by Michael Eblen
Ups has very little regard for its customers. I asked once if they could deliver earlier in the day. As I work. Center was not even reachable. No one answered my package ended up being sent back because they came during hours I was not home. And customer service from out of the country told me I should take off from work. This delivery company has no regard for customer care at all. And to tell you to take off from work is a bad thing to do. I live from paycheck to paycheck. And the centers don't even answer their phones. So there is no way for customer service to reach them. I give one star based on years of horrible experiences with them
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October 2023 by mKAYEk W
The UPS driver drove by our church two days in row and we received a message from Amazon saying that the business was closed. The driver didn't even enter the parking lot. There is a sign on the door indicating that packages can be left outside the front door. The driver never stopped the vehicle, but slowed down and looked towards the church. I am disabled and couldn't move fast enough to flag him down. I talked to someone in customer service who assured me that the packages were still out for delivery today. Then I received a message saying UPS had made a second ATTEMPT to deliver a package. Tomorrow will be the third ATTEMPT or drive-by and we won't get our orders. I had to leave one star
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October 2023 by Marion “Kaye” Wallace
The UPS driver drove by our church two days in row and we received a message from Amazon saying that the business was closed. The driver didn't even enter the parking lot. There is a sign on the door indicating that packages can be left outside the front door. The driver never stopped the vehicle, but slowed down and looked towards the church. I am disabled and couldn't move fast enough to flag him down. I talked to someone in customer service who assured me that the packages were still out for delivery today. Then I received a message saying UPS had made a second ATTEMPT to deliver a package. Tomorrow will be the third ATTEMPT or drive-by and we won't get our orders. I had to leave one star
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September 2023 by Joseph Wojcieszyn
Came here to locate a package and the staff were very helpful and went above and beyond all of my expectations to help me. Thanks!
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September 2023 by Craig Turbyfill
Poor UPS. Please use FedEx, or worse USPS before UPS. My next day air shipment was supposed to arrive on a Wednesday, but here we are on Friday. The package was verified by UPS online and by phone call to an employee as being on the truck for delivery both Thursday and today. Still nothing. Next day air does not guarantee priority shipping for next day (verified by supervisor). Do not waste your money on UPS.
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September 2023 by Jose Pelaez
Everything very good all the staff are very friendly
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September 2023 by James Byrd, Sr
Have nothing to say but you guys know what it is.
