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March 2024 by Mark H.
One time I was totally thrashed off two jars a moonshine. Dillon said if I was going to be belligerent then I needed to leave. I respect it honestly. Good kid. I got all my phones from this place.
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February 2024 by Taylor Larson
Savanna did an amazing job helping us switch our phones over & was so patient with us! Give that girl a raise!!!??????
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February 2024 by Pedro Antillon
I spent HOURS here getting my lines set up. I go in a few days later with a billing question and was met with rude, and unprofessional employees. Alex had me pull up my account with HIS iPad, never asked me my name, never asked for my ID… I went back a few hours later to add a line with a device I purchased on my own and the employee told me they were talking about me when I left and was refusing service because they didn’t trust me. I asked if it was because I used to work there and he said “I know you worked here and no one likes you were not going to help you call customer care we flagged your account too.” I thought it was a joke at first and was completely taken back. I also asked for the managers information as well as the district managers information And was refused the information
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February 2024 by David Perkins
Switched from Verizon after 17 years. This store was great and the customer service from the rep was top notch.
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January 2024 by Max Lambert
There are times in our shopping life that someone goes above and beyond and that was indeed my experience this evening. It's a 40 minute drive into town and tonight, I had lost my charging cord for my iWatch. I rely on my watch more than the iPhone and to drive that far, (couldn't get the store to answer so I couldn't check stock) and find they did not have one charging cord for my watch and of course I was disappointed to find this out. Here's the blessing in all of this, I had the pleasure to have Matt help me at the Sherman Texas, he said he'd go back and double check if there one in the back but no luck. He had his personal cord for his watch, he came out and just gave it to me and wouldn't accept any payment. It's been a rough few days for me and to have this happen to me on this day...I'm grateful. Thank you Matt for your generosity and service. Wouldn't it be this nice to have everyone in the shopping experience just had a good heart from a person that went above and beyond! Thanks Matt
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January 2024 by Cathy McDonald
We had a great experience there. Our young man that helped us was very knowledgeable and went above and beyond the call of duty to get us set up. Thank you "J" Appreciate all the help...and patience. Highly recommend ?
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December 2023 by RedBoxGreenBoxBlueBox LLC
Dear Mr. Henley,Before we walked into your store front just before lunchtime today, we thought we had made a terrible mistake in choosing to “defect” from our decades-long mobile carrier provider in favor of T-Mobile.We began this brutal journey three days ago when we decided it made sense to move to T-Mobile. We rationalized Saturday was the best time as we are both very dependent on our mobile devices for work and, well, life. “This will only take a few minutes” we were assured.At one point in the process our “transfer code” from our legacy provider didn’t work as expected and your T-Mobile representative instructed us reach out to our legacy carrier for a new one. Several hours later neither of our phones worked. After spending an entire day of the weekend, we were tired and pretty cranky making our way to the closest storefront T-Mobile today.Upon arrival, David Sauceda was a T-Mobile ninja. He hastily realized that somehow a married couple living at the same address and together on the same call, attempting to move our family’s service plan to T-Mobile somehow landed on two different plans doubling our monthly rate. No bueno.Granted, it was a complicated process, but Mr. Sauceda handled it like a true rockstar. While waiting for his supervisors at the “mother ship” to make things right he also shared options for possible upgrades to our account which we now plan to take advantage of in our new home.Both my husband and I have been in technology professionally for decades (I’m a Technical Architect and my husband makes his living as a Sales Coach, with an emphasis in Technology) we rarely meet someone that is as exceptional as David is.He proved in a very short time that he whole-heartedly believes in and represents the T-Mobile brand, and he puts the Client first.This is why we are now T-Mobile Clients for life.
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December 2023 by Andrea
I went to the store to add a phone line. The employee smelled strongly of illicit drugs. The employee said they had promotions, and my bill would be $115 plus a phone payment of $16.66 and insurnace of $18 for 2 lines. I should have looked at the paperwork more closely. I just got slammed with a $334 bill and my monthly payment will be $242 for 2 phones, one phone payment, and insurnace on one phone. Employees at this store will lie to get the sale.
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December 2023 by natalie sullivan
This place is awful ? I spent two hours here. I take care of my elderly mother and had another flip phone sent a few weeks earlier I had planned on adding my iPhone to their plans. When I got there in fact they already had charged me $50 for a phone that had not been turned on. I could continue on but they even ended up charging me over $250 for basically an ineffective phone that was promised for free. I DO NOT RECOMMEND THIS CELL PHONE COMPANY.
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October 2023 by Amber Phelps
I went in to get my grandmother’s phone upgraded a couple of days ago, and the the customer service I received from the time I walked in the door, until the time I walked out was stellar!!!Dillon, Mj, Matt, Jay were all very helpful and answered every question I had. You can tell that this isn’t just work for them and are really there to assist customers. Go in and let one of these guys help you out with your wireless needs!?
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September 2023 by Rommel Liscano (RJ)
Needed a new iphone and Jay had me set up lickety-split yahur. In and out under 30 min. Hard worker that can treat customers with honesty and respect. You can tell he has experience with guest service and phones.
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September 2023 by Blake Smithson
They now charge $5 for you to pay in-store. What company charges you to walk in and pay your bill? The company claims to enable a digital-enabled future, kicking out cash and card payers from their storefront if you don’t have the extra five dollars. Will be switching providers as to not support this agenda. You can do better T-mobile! Not to mention horrible service.
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September 2023 by Jake Laff
Thank you to Matt Dorries! Friendly, knowledgeable and enthusiastic young individual! Make sure to ask for him when at T-Mobile Sherman! Helped me switch from Verizon to T-Mobile, made it super easy for me getting my family line transferred over. Thank you Matt!
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July 2023 by Terry Gene (SciFi Writer and Author)
Savanah leaned in and worked my 3 months old issue with a warranty exchange. This is a major improvement over previous visits and I can't recommend Savannah more.Last time I was at this T-Mobile store, they are now in a new location, I was extremely harsh with the unprofessionalism, lack of training, and ineptitude. Five (5!) visits and they could not activate my new phone. It was always someone else's problem, mostly mine. My average time in store was 75 minutes, each time. I gave up and called 611. Within 10 minutes, 611 rep fixed all my issues.This is why I'm soooo happy with the new staff.
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July 2023 by Pamela Swindell
Ms Savanna was so much helpful explaining everyrthing so u underdtand T-Mobile should be thrilled to have an employes like Savanna she a joy to have help your customers.
