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March 2024 by Atziry V.
Grooming appointment for my Pomeranian is not what I wanted. The 3rd photo is before for reference. I specifically said to keep his hair long on his tail and behind and just barely trim around the body just to even out the hair. I dropped him off at 2pm and picked him up at 4:45pm(15 min before close). His cut is choppy, not what I wanted at all and while I had a crying fussy baby, they just said "well maybe they overlooked the notes because it does say to keep it kind of long and just trim. Well I don't know what to do about that." Maybe a discount or something? I'm so angry. Last time I bring my dog here if they're not going to listen to what I want. I specifically let his hair grow out to do a light trim not cut it all off and paid a little over $90 for his bath and cut. Every time I go to PetSmart for his bath and cut, it's expensive and something is always wrong. The time before this, I don't know what they did to one of his paws but when we got home he was limping and licking his front paw excessively which he didn't do before. I couldn't figure out what it was but I figured it was just hair caught in between his toes or something.
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February 2024 by Brenda Gillespie
Love pet smart! Took my 2 dogs for spa day. Wonderful experience.
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February 2024 by Lenda Brown
Nice place but a little pricey
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February 2024 by Tammy Dash Taylor
We went today on Valentines day and they had a free spot to take pictures of your pet and yourself for Valentine's Day
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February 2024 by Donna Lynn
My dog and I were both very happy with the service. I appreciated the friendliness of the employees from the front of the store to the back and my dog received a beautiful haircut from groomer Melinda.
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February 2024 by Doryce Smith
Staff is really awesome
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February 2024 by Lori Gibbons
Great place to find hard to locate pet items.
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January 2024 by Brenda Hardaway
PetSmart has all your pets basic needs.A good variety of foods / toys / clothes / treats / various supplies.They have a decent variety of canned cat /dog foods available.Staff is friendly and helpful.
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January 2024 by butterlovexo Reese
Great staff, professional, friendly and knowledgeable
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January 2024 by Dosha Castillo
They keep there place nice & clean best they can and there animals seemed to be happy and well taken care of.
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January 2024 by Tracy N.
I've legit have had it with the LAZIEST EMPLOYEES in the state of TEXAS can be located at any one of your local PetSmarts. They don't care about your PETS or the value of the Customers time. When they don't feel like working they just go into the System and Cancel your Appointments. This is now the THIRD time I've had this happen with TWO separate STORES. Sherman TEXAS PetSmart is absolutely Appalling. Their Gold Medal Winners of the LAZIEST PeTSMART Employees in the USA. Not only did I have an appointment on January 18th I showed up 15 minutes Early and was told that the GROOMER had just LEFT for LUNCH knowing she had an EXPRESS GROOMING Appointment. Then I was told she left because she had a Stressful Morning and should be back in 30 Minutes and they would call me as soon as she returned. I sat in my car for 45 minutes no call ever came. In November I made an Appointment for my dog to be groomed before we traveled for Christmas. Then night before at 8pm I get a call from the Grooming department at Sherman PetSmart informing me my appointment had been cancelled due to the groomer being sick. So I rescheduled Jojo's appointment for after the Holidays this was the First Time it was Canceled By someone other then myself. Now today after Confirming the Appointment on the app and fully checking in. I go on the application to get the Address of the McKinney store since I'd never been and SOB if my Appointment isn't cancelled AGAIN. The employee after informing this is NOT their problem it's MY problem. As I was typing this I got a call from the Manager of the McKinney Store. Y'all you can't make this Shit UP. Indeed they Canceled my Appointment. He seemed Genuine about his apology. His excuse isn't sitting well. Nonetheless I have a New appointment tomorrow MY Experience Expressed above is STAYING. I'll update my Review about the McKinney Store Tomorrow im Copying and Pasting this Review to the Sherman store. Not one person has Addressed all the Hours I've spent Driving to Appointment that Employees canceled or Walked Out on like last Thursday at the Sherman Store. I've still NOT heard from the Sherman Store Manager BRIAN. Brian seems to be where the problem is Starting!!!!!
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December 2023 by Nick Ardese
Prices of course kinda high but great place to get supplies for pets
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November 2023 by Lynn Goodroe
Store is clean and associates are friendly. Trainer, Julie is very knowledgeable and is helping me train my little girl to become a therapy dog.
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October 2023 by LYDIA TATUNAY-GONZALEZ
When you walk into a “Pet Store” you might expect a type of smell, but this one was clean and the customer service was good!
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October 2023 by Heather Auer
Huge selection of pet supplies. I was really shocked at how well kept and stocked it was! Very clean and friendly employees. The cat section with the adoptees was very clean and taken care of.