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July 2024 by Sharon Nelson
Bought a pricey pair of boots for my daughter just a few minutes ago. We were greeted well when we entered. My daughter picked out her boots and we took them to the front to be checked out. The guy, Michael, that checked us out was more interested in talking about the Ranger baseball team than providing quality customer service. He handed me the receipt and said “here you go”. No boot box was offered, let alone a bag (boots ain’t cheap and I darn sure don’t want t them scuffed up riding in the vehicle or tossed in a bag!). I had to ask him for a box and he was still talking about “his Ranger championship viewing experience” (I love the Rangers, but come on). He came back with some random box that wasn’t even the brand or even a Boot Barn box would have been a nice offer. He walked up and said “here ya go”. No offer to put the boots in the box!!! Where is the world has good customer service gone? I know places aren’t paying peanuts these days. This kids needs some training on good customer service or he needs to get out of typhus line of work!
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February 2024 by nancey bellows
Good service. Friendly people. Great products.
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December 2023 by Clay Gordy
Good stuff. Some what expensive but I still shop
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November 2023 by Cj F.
Terrible customer service here. When we asked for wide boots we're told you'll just have to search. He walked off. Left and bought elsewhere where they did have service
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November 2023 by Omar Velez
Beverly was so helpful and informative. Her patience and knowledge saved me so much time! She's definitely an asset to this company! Greeted me at the door and walked me to my boots!!Sold!
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October 2023 by JAMES JONSON
Too high
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September 2023 by p g
David was awesome and very professional and helpful
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August 2023 by Natasha Sutton
It's hard to find things and the price are out there $$$.
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August 2023 by Michelle Williams
Customer service is terrible!! Walked in and wasn't greeted and when I was looking to purchase a pair of boots not a single person offered to help. Instead I heard them in the back chatting it up. I stood there for awhile waiting on someone to acknowledge I was there to grab a boot that was my size to try on and nothing. After standing there about 10 minutes picking out what boots I wanted to try on and nobody so much as acknowledging my presence I walked out. As I was walking out the people at the front said nothing. Will never go back here.
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August 2023 by Tim Martinez
Temporarily closed.
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July 2023 by Jake Snyder
Not impressed with the night staff on 7-3-23. We got there about 40 minutes before closing time and they acted irritated that we were there. No greeting from the female employee up front and the male employee tried walking by without asking if we needed any help. When I asked him if they had any handmade boots, he said no and offered no additional help. I found some Tony Llamas on my own. When my wife asked them to open the dressing room door, they refused because it was “15 minutes” until they closed. Then why are you even open???
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July 2023 by Jackie Anderson
Boot Barn has always been one of favorite places to shop for western wear. They have a wide variety and prices are good. No matter which location we go to the staff is always very friendly and helpful.
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July 2023 by AtHome Mommy
Absolutely no customer service. Was in the store looking to buy boots and no one ever ask to help us.
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June 2023 by Taylor B.
Would give zero stars. We came in at 8:25 and was immediately greeted with "if you need the dressing room we're locking them in 5 minutes". We were not asked if we needed assistance or greeted in any other way. We quickly grabbed the jeans we came for and went to look for someone to unlock the fitting room at 8:28 and he responded with "you only have 1 minute left". WHAT A JOKE This is just awful customer service and management really needs to take note of this. Will not be coming back to this location.
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April 2023 by Michelle Hedgecock
Customer service is terrible!! Walked in and wasn't greeted and when I was looking to purchase a pair of boots not a single person offered to help. Instead I heard them in the back chatting it up. I stood there for awhile waiting on someone to acknowledge I was there to grab a boot that was my size to try on and nothing. After standing there about 10 minutes picking out what boots I wanted to try on and nobody so much as acknowledging my presence I walked out. As I was walking out the people at the front said nothing. Will never go back here.
