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February 2024 by Andrew B.
They made the car buying experience so simple. Excellent service and great prices. So glad my son and I both chose them for our trucks.
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January 2024 by Carrie G.
Service here is amazing! They are easy to work with and not pushy at all. Tommy Ellis and Chris in finance are awesome! I've brought 3 cars here and it's been excellent every time.
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January 2024 by Charley G.
Don't know about other services but the quick lane oil and tire service is slower then Christmas should not take 2 hours for an oil change,2nd visit and my last.
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December 2023 by Catherine L.
My husband and I stop by Bob Utter Ford today looking to purchase a F150. They actually had the Truck we were looking to buy and we started to negotiate. Our salesperson Terry Thomas explained that there was a $2500 discount plus a $1500 rebate from Ford. When he came back to talk to us manager, he had three brochures explained that all of their trucks now have a windshield protection, fabric protection and dent protection costing $2999. I let him know we did not want any of those items , so he went back to his manager. He came back and said that the $2999 actually includes tint. But then also told us at the same time that his manager would not sell us the truck without us buying the 2999 package!! He told us the manager could not believe that the truck was discounted $2500. Needless to say, we walked out. I'm not gonna be told I have to buy a certain package in order to buy a truck from a dealership. I felt bad for our salesman Terry he was amazing and very knowledgeable and because the sales manager said we had to buy this package, he lost a sale!
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February 2023 by Candi C.
I had consistently purchased Ford vehicles for years. After the dishonest treatment from this dealership, I will NEVER buy from them. Thanks for giving Chrysler a sale. You have lost a customer.
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September 2022 by John A.
If I could give Bob Utter Ford zero or negative stars I would. This dealership doesn't honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor Damon (more like Demon) is rude and condescending. He has no honor and doesn't like to be called out on his lies. He couldn't lay straight in bed!! He told me that he drove my car for 30 miles (using my gas) and there was no problems... I started my car and it had the check engine light was flashing. They didn't do anything to it and in fact they may have made it worse. I was told that I would be getting a loaner car and they took photos of my drivers license, credit card and auto insurance, but once they found it the car was being towed back to Oklahoma, they said that I would not be getting a car. In fact "it was a mistake and the car was for someone else"!!! When Damon asked me what do I want him to do. I said that word was given and word should be honored, to which Damon said "don't start with that honor crap with me!" In summing up, this dealership has no honor and they don't live up to their promises. Never take your vehicle there for anything and never buy anything there.
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June 2022 by Bill S.
I took my car, to have a routine coolant change, and dropped it off with Phillip, who was very professional. I called after 1.5 hours to check on it and was told the tech was "out driving it". Having worked on cars most of my life, I found it unusual that they would need to drive my car for a routine coolant change, but ok. I arrived to pick it up 30 minutes later and was told "he just got back", which I found even more unusual that the tech would have my car out driving it for that long. I paid for my service, and walked out to my car. I decided to pop the hood to take a look at the new (different color) coolant. I immediately noticed the coolant level was low, below the "cold fill" line while clearly hot. I returned to the cashier and asked if I could speak to a manager. The cashier, who was very friendly called for a supervisor. A younger service employee (Triston?) met me at my car and asked "what's wrong"? I asked if he was the manager, and he said no and further stated no managers were available. I explained that the coolant level was low, and he had the tech come out. The tech, who looked like he just rolled out of bed challenged the assertion that the coolant was low. I had to explain it was below the cold fill line, while hot. Noticeably irritated, he poured coolant in and actually overfilled it. By that time, I noticed my car (a rare, high performance Mustang), had 10 miles on it. I asked the service advisor why the car had to be driven 10 miles, and he stated that "It's not like we go hot-rodding it", and explained they just drive cars down 82 to 1417 once on a test drives. That would make sense, but the car had more than 2x the miles needed for that test drive. What was he out doing in my car?? Once I started my car, I noticed my average fuel economy had dropped 4 mpg in only 10 miles! Using the fuel data stored on the car computer, I found that during the last 5 minutes of drive time, the car was driven *extremely hard*. Because I denied the opportunity to speak to a manager, I had no recourse but to leave. Once I arrived home, the service paperwork indicated the wrong mileage and showed it wasn't driven at all! Because the mileage indicted it wasn't driven, I suspect the tech wasn't supposed to "test drive" cars at all. I know my cars have *never* been test drove for any routine service in the past. Don't take your car to be serviced at Bob Utter, they can't be trusted with your car. Unbelievable
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May 2022 by Rick G.
I have to post a star to get my review posted. Should be a negative 3. Oddly the first post is 5 stars and 4 years old, how convenient. The next 6-8 are current and one star. I am 65, 3 years of advanced automotive in high school, not mechanically stupid, similar to David in Anna. Davids's post 2-1-22 documents lies and deceit. Candy's post 3-21-22 documents delayed, too slow, or no service. Rick's post 2-17-22 documents broken appointments Justin's post 2022 documents deceitful paperwork processes Rachel's post 1-7-21 documents incompetence and deceit. ALL document little to no communication effort from the dealership. I already had my truck assessed at my local shop, who is almost as trustworthy as God. They told me I needed a new timing chain but did not want to do the work because it also involved turbo chargers and they did not feel qualified to do the work. THAT my friends is honesty!!! Said cost should be around $2K. If you are near Sherman TX, Ellis Auto is the bomb for mechanical work!!!! INCREDIBLY TRUSTWORTHY! I went to Utter, (documented for upcoming BBB complaint) August 23, 2021 for the fix. Roy, in a somewhat arrogant manner said will be at least $22-2500. After a 27 point inspection (which I did not request), I needed a new timing chain, a new right side turbo charger, a new vacuum pump, and because they had to remove the water pump for the fix, I should put a new one on. Again, 3 years of advanced automotive, I actually agreed with this one. Would be stupid to put a 145K mile water pump back in. In addition to all that, I also needed new rear brakes. Not sure how that plays with needing a new timing chain. $$$ Eight months later, no new rear brakes, and no squeal, let alone grinding. Took nearly a week to get it looked at, cost me $700 in rental fees because I work from a vehicle. I authorized all but the brakes. Two weeks later, we came to head because they had no answer and I needed a vehicle. I went up front and suddenly they realized they needed to do something. To their credit, they did keep me in a loaner so I could work. I won't gripe that the "loaners" were vehicles for sale, and I had to change out 3 times because the vehicle I was driving was sold. Week 3, work done, testing vehicle, cannot get new turbo charger to boost. Need a new turbo charger now on the left side. Gave me a quote of $5700 out the door. I had no choice at this point. Week 4, truck sitting outside. Inquired of status, "we're working on it". Week 5, second turbo in, cannot get either turbo to boost. They swapped sensors from one to the other and back after no improvement. I suggested they bring in someone from Ford service. Told them I was not paying for 2nd turbo. Was told by both Roy and David, would not be charged. WAS charged for it. On my invoice, headed to BBB. Week 6, still unable to find the problem. Bringing in new advanced field tech. New tech unable to find the problem, initially. Then found the problem. A bad wire connection inside the connector. FACE TO FACE, EYE TO EYE, I asked service manager David Pryor what was the function of this wire. Looked me right in the eye and said, "tells the turbos when to boost". Why did I wait 6 weeks, and pay for untold unnecessary parts and labor because of a wire connection? Week 7, they were wrapping up. They took my truck to wash it and fill it up. Quit on them on the way back. David Pryor told me they were going to install a new engine wiring harness at no charge. End of week 7, truck in on 8-23-21, picked up truck on Friday 10-21-21. EIGHT FREAKING WEEKS. Drove my truck home, very happy to have it back, parked it in my driveway. Week 8, Monday 10-24-21, driving my truck to work, half mile from my house, pull out onto a busy HI way, truck stalls, goes into "idle" Ford calls it. Pull over, park, turn off, turn on, truck runs fine. Drive to Utter, they say throttle body bad, would be my second in less that 2 years. Told them I would not pay for, OK. Off I go. Seven months later, and a myriad of nuisance
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March 2022 by Candy M.
Worst customer service ever. My F150 broke down on 2/16 & I had it towed to Bob Utter in Sherman since it was the closest Ford dealer. Went in & talked with the service advisor about the problem and left my name and phone number. I called in on 2/17 to check on it, left a voice message but never got a call back. Called back later that day & finally someone answered. Said they were waiting on a part but it would be in Monday 2/21 and my truck should be finished that day. Monday came & went. I called back on Tuesday 2/22, left a message but never got a return call. Called in on Thursday 2/24, talked to the service advisor, said they'd just got the truck in the shop and they were working on it as we speak. Should be done late that day or the next. Waited until Monday 2/28, called in, left a message but never got a call back. Ugh. Gave up on calling at that point. Friday 3/4, I happened to drive by & saw my truck sitting out in the parking lot. I went in and asked if it was done, girl behind counter said it was finished yesterday. I asked why no one had called me to come get it. She didn't have an answer. Needless to say, I won't ever bring another vehicle to Utter Ford in Sherman.
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February 2022 by Rick T.
Had service scheduled for 3 days they call the day before after confirming the appointment 3 days ago telling me they could not see the vehicle on Friday. Said they could see me the middle of the next week. Informed them I work out of town and that is why I made the appointment on a Friday I would be in town. I am normally not in town till Friday night. Suggested I wait till the following week. I told them I could not. In addition while looking at their new vehicle pricing was not happy to see the "market mark up" of $5,000 to $10,000 on the vehicle I would consider. Decided that day I would never purchase a vehicle from a dealer that takes does business this way. I would be very wary of any Utter dealership.
