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May 2024 by Frank Wilson
This is a FIRST IMPRESSION review and based on this first impression, I give this poor rating and recommend that persons looking for auto body repair go find someone else, because I cannot recommend this location based on my first impression. I visited this location based on a recommendation after having significant damage to my son's truck from the recent hail storm. The alleged estimator working was unable to provide an estimate because according to him, "I cannot do a PDR estimate and my guy isn't in today". This was odd given my personal experience with collision repair, as a certified estimator is capable of providing the estimate because that is why they are employed as the estimator and given the technology used, this should not have been an issue. The estimator was not friendly and portrayed an attitude of our visit as an inconvenience, and was very needy about wanting to know if we had contacted out insurance. Our visit was clear, we needed an estimate from their business and would assess the value differences ourselves, mainly because in my experience, some businesses attempt to create more costs not needed. Unfortunately, we never got that far as the estimator just seemed to not care about receiving our business. To that point, I share this review and would encourage others looking for collision repair to find someone else to give their business to as Bob Utter Collision SuperCenter seems to not want business.
This is also frustrating review to write given that I had a fantastic experience with the Bob Utter Auto Dealer, sales and service departments. So please do not confuse my reviews.
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June 2023 by LaDonna Cash
I took my Jeep in after hail storm, they handled everything from dealing with insurance to getting jeep fixed back where it looks perfect! Highly recommend themServices: Painting
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May 2023 by Kerry Vestal
Honest, kind, courteous and professional always
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February 2023 by Sasha Christian
Went to collision center to have an estimate done on 2 Ford transits. (Paying out of pocket for estimates)Was treated very poorly and had the worst experience. Conner Gibson let us know that we were “wasting his time”. The disrespect with his eyes rolling. Do NOT use this place!
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February 2023 by MerriJo LairdNeal
Always great hospitality. Its hard to keep that now days. They're honest hardworking people. If they make a mistake they'll honor it and fix it, had a few issues here and there. Been coming here for nearly 10 years.
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February 2023 by Amy M
Great place! They did body work to our car 2 different times after people hit us. I seen the car come out and thought "my gosh they gave me a new car" !!! These guys did an amazing job! I highly recommend them for all your car needs!! ??
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February 2023 by Vincent Tennyson
Conner offered us excellent assistance today. He is friendly, courteous and definitely cared about helping us get our needs met. Easy 5 stars
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February 2023 by Jeremy Mihm
They tried giving me my truck back multiple times with body pieces not lined up properly. The third time they told me it was ready my truck still had a broken engine mount. Who knows what else will be discovered. This place is clown town, the employees don't care about the quality of their work, it comes from the top down.Services: Auto engine diagnostic
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February 2022 by Sam/Alicea Perez
Wow! Paul in the office has a wealth of knowledge and experience in addition to be professional yet personable. We areThankful.Service: Painting
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February 2022 by Jeff Burns
Excellent service and great paint job.
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February 2022 by Gary Hackett
Great staff that do amazing work.
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February 2022 by Justin Thornhill
Our care was in this place for 2 month s and then we fought and Tom fight with them then they finally knocked off money because they had it so long then. At the end of our car getting fixed they told me that the front end needed replaced as a new alignment then after the alignment the found something else wrong and had to order parts for that which took another week or two and after they installed the new parts. They did a née alignment. Now here we are back at Bob utter because our car was acting funny so now they tell us we need a new front in and an alignment which supposedly the collision center did twice already. I would not reckoned taking your car anywhere near here!!!!Services: Steering & suspension repair
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February 2022 by Juan Solis
Great service
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July 2021 by Sabrina Stolz
I was in an auto accident on September 9, 2020. Geico would refer you to a body shop however they didnt have one out here.
I have a Jeep Gladiator and I didnt just want it dropped off at any body shop.
I said Freedom Jeep however no body shop? She called out Bob Utter Collision and I automatically said ..yes. there.. have it towed there.
Geico stated my truck should be repaired in a week. Still when you call the claim is still on the automated claim saying a week for repairs.
Even I knew being a new truck parts would need to be ordered. I gave it two weeks.
It was 1 month and 1 week when I got my truck back.
It was worth the wait.
Paul and Conner were great. Paul made calls to me for the rental on my behalf and to the insurance company that even I didnt have the energy to do.
I never heard from my Insurance company at all on the status of my vehicle. I had to call and Bob Utter called me.
I hadn't had a wrek in years. That was a bumper scrape. I had no clue what was going on.
I can only say great things about Paul and the guys there did a great job.
My truck was cleaned out on the inside as well as perfect on outside.
Ive had it back for over a week i keep waiting for the e mails begging for a review?? Nope. Not one. So I had to go put one in here for them.
It speaks volumes for a business that isnt begging for reviews.
They dont have to.
:)
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July 2021 by Kim Tarr
Awesome as always
