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March 2024 by William
Refused me to open a Vetean small business account without an explanation.
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November 2023 by Brittany westbrook
Never again I was stereo typed while attempting to open a business bank account.Tes was very unprofessional and had an attitude from the minute she saw me please don’t go to this bank
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May 2023 by Sylvia Leads
Thank you, Esteban, for planting a seed of caring and educating me on your credit card, and telling me about a similar one. I received it, and made my first purchase yesterday!
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April 2023 by Jenny Evans
Do not go to this bank if it was the last bank on earth. I had an appointment at 10:30AM but the Branch Leader Marites Crosby did not show up until 11AM. She had no clients during that wait time and most importantly never apologized for her lateness. She never greeted me but just stared at me with a mere "yes?" to which I responded I had an appointment. She rudely asked "you have an appointment with me?". Apparently yes since as confirmed by the front staff she was the only one available. She doesn't even keep track of her meetings. This is total opposite expereince you would get from other banks like Chase. She then wanted a utility bill. I told her the account specialist over the phone only told me to bring in 2 forms of ID and I asked if she would accept a utility bill shown from my phone app or emailed to her. She said no and advised I open an account through online instead. Very rude and unprofessional.
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October 2022 by Ceyhun Cin
Nice Customer service very helpful and smiling face,thank you Justin V.
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July 2022 by Djibaou Family
Very rude manager, experience very poor treatment, lacks knowledge of different financial processes available to in today's market. Would not recommend this Bank location
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April 2022 by Steven Lieby
I'm a SunTrust customer and since the merger I can't get any customer service. Been on hold for three hours today and still nothing.
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September 2021 by trey heartfield
Absolutely the worst customer service from a bank I've ever experienced, and I have low expectations. AVOID. The lack of knowledge and issue resolving skills is so bad it's almost comical
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March 2021 by Jesse Garbarino
This bank is bogus do not use BB&T!!
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May 2020 by mije den
Had the worst experience dealing with this branch!Should have just went to my local branch.I deposited a check May 1st at ATM after 5 PM.Then the ATM kept my card right after I made the deposit the excuse is I took to long to take my card out.2nd they place a hold on my deposit (business account) due to that and now not releasing my money until a whole week after.The account has been open for more than 30 days.I know banks can verify checks with no problem but this branch has something stuck up there tail for some reason!I highly recommend avoiding this branch, it gives BB&T a bad name.
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March 2020 by Ethan Edwards
Never had a worse experience with a bank. I was flat out lied to by these people and the girl at the front will do everything she can to make things as difficult as possible for you. Any bank is better than this bank.
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May 2019 by Delta Yankee
This bank is one of the best banks in the area. People are so nice. Hence, it was last year when I went to the bank with my son and one of the bankers called me to asked if my kids took the money but the bank handle the case very well. So far I can not judge the whole bank employees for one person unprofessionalism. I am happy with the bank employees and they should be given a chance if there is any error. Peace!
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May 2018 by KV Auto
My favourite bank.
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February 2016 by Grant Hunter
They've been nothing but helpful. A nice "small-bank" feel. Very attentive.