Thornhill's Pharmacy is highly appreciated for its friendly and professional staff. Customers praise the team for being attentive, caring, and quick to respond. The staff, especially at the Shallowater location, is known for going above and beyond, such as checking on medication status and applying coupons to save money. Service is fast, and the knowledgeable team provides a personalized experience that is often missing at chain stores. Customers feel welcomed and valued, with some choosing to transfer all prescriptions to Thornhill’s after positive experiences. The pharmacy also offers small touches like treats for dogs and suckers for kids, enhancing the friendly atmosphere. Overall, Thornhill's Pharmacy is regarded as a passionate, caring, and efficient business that delivers the best service to its community, making it a preferred alternative to larger chains.
