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February 2024 by Noah Mendez
Josiah and the team helped me air up my tires and greeted me kindly. thanks for your guys’ great service!
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February 2024 by Marisa Lambert
I got serviced for an oil change here back in September, as it being my first time back from overseas I was excited to come here because of the reviews. A month after the oil change, I get a service light on the car. Come to find out the technician that serviced my car here did not put the oil cap back on properly, thus spilling oil all over the engine causing $300 worth of damage. They promised to pay for the repairs and never did. After several months of going back and forth with the promise of reimbursement, it never happened. This business is careless and untrustworthy. The management there continued to make promises and never kept them.I would HIGHLY recommend going anywhere else but here. Save yourself the trouble and get your car serviced somewhere that cares about people’s time and money.
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February 2024 by Jacob Means
Great prices
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February 2024 by Theresa
Team here is great, friendly, and professional. In particular, Nick is knowledgeable, swift, and has excellent customer service skills. Kudos!
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February 2024 by Anthony Cruz
Horrible experience called ahead the day before ordered and paid in full for the tires beforehand got there before the appointment like they requested car sat for 2 hours and hasn't even moved people came and went getting there vehicles serviced cant seem to find a good tire shop in town after this experience ill never be going here again if it's going to take long tell someone that so they don't sit in your lobby and wait hours before you even touch the car and there was 2 people ahead of us so its not even like they were swamped with work they just literally didn't touch the car
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February 2024 by Stephanie Porter
Still out waiting in the car 2 and a half hours later just to fix a stable in a tired they keep saying we are next but take another car. If you ask how long they will make you wait longer
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February 2024 by Ray Ressler
This place rips the customer off. They charged me $50 for a tire rotation. Then we were quoted $900 from the Big O on Babcock for new struts, front brakes and labor. This Big O wanted $1800 for the job. I asked why the price jump the guy bc the struts were coming out of Houston...that's makes no sense. We will do our business elsewhere. Skip Big O all together if they wanna screw the customer.
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January 2024 by Isidro B.
I was told my car had no oil and they couldn't do anything for me and sent me on my way. Refused oil change. After leaving in a panic thinking my engine was going to explode, I checked the oil myself only to find out the car in fact did have oil. I stopped at valvoline for oil change. They made no mention of nothing out of the ordinary being wrong. They completed oil change with no problems. WTF Big O!
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January 2024 by Christina m.
Made an appointment to get tires aligned. An hour and a half later no one had started on the alignment. When I inquired about why, I was told that there were walk-ins in front of me. I said that the purpose of an appointment is to supersede the walk-ins. That's why you make an appointment rather than just being a walk-in. I literally felt like I was on a Seinfeld episode! I was told I could make an appointment for the next day if I wanted. Really???? Wouldn't that end the same way???Needless to say, my car and money will go elsewhere!9
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December 2023 by Marissa Weaver
I had such a great experience at this location. I called requesting an appt to get my back tires looked at because I couldn’t get them to hold air, thought it might be a sensor issue, NOPE HAD TWO NAILS IN MY TIRES. Anyway, when I called, they said no appointment needed just come and they would look at them. I knew I was pushing it because I called at 5 and they close at 6. And listen, I know if an establishment says “open till 6” that yes they will be open, but if a business is willing to treat you exactly as the first costumer of the day and go the extra mile to ensure you leave driving a SAFER version of what you came in with…that deserves a kudos in my book. I was not rushed, I was helped promptly as I walked in, and they patched my tires in I’d say MAX 15 minutes. I was on my way to hobby lobby to see what new Christmas decor I could add to my collection. I’m so sorry I didn’t take notes of any names. But there were 2 gentlemen that assisted me and I can confidently say I will return! Their costumer service is unmatched, and their patience and willingness to explain the process to someone who knows little to nothing regarding mechanics/tires and not make me feel like a completely idiot! HAHA
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December 2023 by Tessa Hunt
I bought a set of 4 Michelin Agilis tires in OKC 3 years ago. I’ve only driven 23K miles and they’re down to 4/32. I do not recommend buying these tires or buying from this store. The manager wouldn’t speak to me and sent in his young inexperienced office worker to inform me of his decision not give me a pro-rated discounted price, that I must pay the $338 new tire price. I’ve bought many sets of tires from Big O in Mesa, AZ, Lubbock, TX and Oklahoma City but never again. Horrible customer service!!This occurred on 11/29 at approx. 5:15 PM.
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November 2023 by Gavin Cruz
Needed new tires and a alignment on my 2005 Hyundai Tucson, car is a POS so I didn’t want to go somewhere that was going to charge me 600$ for two tires and a aligment. Big O Tires took care of me, gave me a few options, booked me an appointment and had it done within 2 hours. They let me know all the other little things wrong with my vehicle…. But they didn’t push me to get them done like Firestone normally dose which is annoying. They even included an oil change for that price. I will be definitely coming back for my oil changes and tire needs. Good job guys!
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November 2023 by Kimmy
Where do I begin? This place needs a revamp on the inside! Discount tires is much more pristine condition. Secondly, some guy named Nick was being rude to my cousin and very condescending when speaking to others when coming in about getting some tires! What happened to good customer service these days? Will not return! Someone should rethink who they hire at these locations
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November 2023 by Cody J.
Bought tires for my wife's SUV because at the time(Oct 22) they were the only ones with the tires we wanted in stock. While we were there they tried to sell us brakes even though the brakes only had 1000 or so miles on them. A year later I have been trying to schedule an appointment for rotation and balance. No one answers or calls me back. Will probably pay to have it done at discount tire rather than try any further contact.
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October 2023 by Cheri Loper
I had a flat on the highway and happened to be close to Big O Tires. It was close to closing time, and unfortunately, my tire was out of stock, but Manny assured me he could order the tire, which he did right then. He got everything set up, and the next business day, I was able to just drive in, hand my keys to Manny, and he took care of the rest. In and out in maybe 20 minutes. Great customer service!