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October 2024 by Thomas Coffey
Ashley was great! She promptly directed me to the shoe that I needed for my unique situation when a few of the pairs weren't in stock she ordered on line for me. EXCELLENT CUSTOMER SERVICE !
Thank you so much!
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July 2024 by Cynthia Olivas
In my quest to find a new pair of comfortable workout shoes I ran into New Balance. My first attempt went a little sideways I returned and gave them a second try. I'm so glad I did, I met Richard who was super helpful and made me feel like he was gonna do whatever it took to get me in a pair of shoes that was to my liking. Im super happy with my new pair. Thank you!!
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July 2024 by Christi Bertelson
I fractured my foot and needed a supportive shoe as I recover that also helped with over pronation. Richie serviced me that day and provided me with the best customer service experience. Welcomed me upon walking in the door, screened my foot with their software then provided the shoes that were best for what I needed. He unboxed the shoe and even put the shoes on and took off for me. Talk about hands on customer service. He knew I was concerned if the shoe would work for me once I wore them so he explained their amazing return policy. I bought the 860 style and love them. I loved my experience so much that I took my husband to the store less than a week later to get shoes. My husband and I experienced the same great service again with Nico. I’m not one to normally do reviews but when you have a great experience these days it must be shared. Highly recommend this store for their service and shoes. Plus they honor a 15% discount for military! ?
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June 2024 by Mario Villalpando
Sam gave excellent service and with a smile! Very helpful and patient, love my sneakers!
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April 2024 by Michael Diaz
Nic had amazing service was speedy and amazing. He helped me with my shoe choices and guided me with direction for size
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April 2024 by Shay Hampton-Gregory
Tayvon was amazing with my son. My son is super picky and Tayvon was very patient and helpful!!
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February 2024 by IlElgin58
Great shoes. Comfy and stay cool in the heat.
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February 2024 by Mona Hadri
Melanie at Forum 4013 very good customer service
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February 2024 by Gavin Peterson
Employees are very nice and knowledgeable about their products.
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January 2024 by Kyna Garza
Absolutely amazing service every time we visit! Nic and Tayvon are saints! Extremely helpful.
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December 2023 by Simeon Robe
Amazing experience, nick the new guy was amazing and super helpful. 11/10
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November 2023 by Anderson Alicea-Baez
Horrible customer service. Stay away from this store!
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October 2023 by Kelly Perryman
Great customer service
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September 2023 by Emily
Sam was super helpful! We were in and out really quickly and our shoes are cute and sooo comfortable
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August 2023 by QT
Worst customer service experience ever!! The employees Skyla, Briana, and Tavon were rude, disrespectful, and extremely unprofessional. Stay away from this store as they will treat you badly! Go to Quarry and huebner locations where the staff is better equipped to handle needs of customers.
