Kohl's is a department store offering fashion, footwear, beauty products from Sephora, and home decor designed to fit various personalities and budgets. The company emphasizes rewarding customers every day through sales, Kohl's Cash, hassle-free returns, and free store pickup to make shopping safe and easy. Customers can shop in store, online, or via the mobile app. Reviews highlight experiences with both helpful and unhelpful staff. Many customers report positive interactions, praising employees who listen, guide purchases, carefully explain the best ways to use coupons, and actively help secure discounts, leading to great savings and happy customers. Some note a very good selection of merchandise, including quality clothing and men's dress clothes. However, other reviews describe negative experiences, stating that some employees and managers can be snotty, rude, and make customers feel pursued or degraded, creating an unwelcoming atmosphere. Opinions on discounts are mixed, with some customers thrilled by the savings and others feeling the store is a little tight with its discounts.
Shout out to the cashier Denise. She was so helpful! I was looking for a specific item, the men’s peanut jersey. Unfortunately they didn’t have it at her location but she called over to another store and had them hold it for me. Great customer service, she went above and beyond for me ☺️
June 2025
Great staff. Quick check out and friendly interaction.
June 2025
Shopped at Kohl’s at the Forum. Employees were beyond helpful. Kudos to Charlene at check out!!
