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“We went in to start a new account after dropping the horrendous Spectrum service. Miguel Pichardo was awesome with us. He was able to provide us with great rates on a bundle package and made sure we received our military discounts. Miguel was very professional, efficient and patient with us the entire time. He was very open to conversation with us while he was setting up our phones and getting our internet box setup. Overall he made it a great experience the entire time. Thank you Miguel, your time was greatly appreciated. We would recommend verizon to everyone. The internet box was so easy to setup once we got it home. It took us less than 15 minutes. Kudos verizon..”
“I wanted to give a five star to Mr. Jonathan who was more than helpful in getting me setup with a new phone, he found and told me about an awesome deal that was available for me and was able to troubleshoot and fix my issue.
He was beyond patient with me which took over 1 to fix my problems and update everything on my new phone.”
“Decided to purchase new service from T Mobile online. What a mistake that was. We were completely down for 24 hours and no one was able to help us so my husband took our new phones to this location. He was greeted by Kyle who took control and had us up and running very quickly. This young man is very patient, professional and actually took the time to download all of our information from old phones to new phones and ready to answer any questions my husband had. We highly recommend this store and Kyle. We will never purchase on line again, do it in person.”
“Went in to look at phones. Mike was awesome. He took his time to explain each phone to me. He didn't make me feel rushed at all. He was knowledgeable about each device I asked about, and even recommended what he thought would be best for my uses. Will definitely be back and let others know about their customer service at this location.”
“Came in overpaying for my phone bill with t-mobile. Left with a new bill that was half the total of my previous, yet with more services.. Alex at the front desk went out of his way to take care of me and hooked it up with a free speaker n tablet. Come here if ur bill is too high.”
“Outstanding service. From my initial phone call to the Schertz office, outside cable linemen to the installation technician. Everything was very professional with a focus on customer service. My internet service is great. GVEC has the entire process right.”
“Highly recommend for phone repairs! Fixed my phone in just a few hours, and the employees were very helpful,and the service was amazing. I will be coming back again if I need repairs”
“Me and my husband went To T-Mobile to up grade our phones today. We were greeted as we walked in. Ken helped us, my husband told Ken what we needed and the best deal that could be offered. Ken gave us what we wanted and he was so Perfectional. Will make this my T-Mobile store.Thank You Ken.”
“We were having an issue with the sim card in the wifi router, took it in 30 min to closing, and James helped resolve the problem. The staff were very courteous and kind.
I'd definitely recommend this location.”
“Remy was very helpful and knowledgeable when it came to troubleshooting my daughter’s phone. Went home and followed through with the recommendations and now the phone works perfectly. Thank you so much for great customer service.”
“I had an excellent experience at the Austin Highway location. The support person was very helpful and knowledgeable with the latest phones. They helped transfer files from my old phone to the new phone. The person also discussed the latest watches that could make accessibility to calls easier. Although I did not purchase the watch, I appreciated his professionalism in educating me on the watches functionality and security log-in features should it ever be lost or stolen. Thanks again for a great experience!”
“I could say Mr Rupert is one of the best customer service in the store. He is very attentive and helpful with my account, he solved my problem very quick and now I’m very happy to have the equipments to get internet service at home. Thank you Mr. Rupert”
“Employees are rushing customers out. I was not given correct wires to get cable TV working. Today I will have to spend my
Morning are spectrum store. I asked the clerk Curtis are please make sure I have everything to get internet and cable TV going today. He said yes Ma'am this is all you need.”
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“We went to upgrade my husband's phone. He knew exactly which one he wanted and our sales rep Patricia was so great! She got the phone, which happened tp be the last one, and got us in and out of there pretty quick. We had our 11 month old baby with us too and she was so understanding of baby.
Highly recommend!”