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September 2024 by Dan Smitley Sr
BUYER BEWARE. NEW STAFF IS EITHER INCOMPETENT, OR THEY ARE BEING FORCED BY MANAGEMENT TO SCAM CUSTOMERS. EITHER WAY. ….. BUYER BEWARE .
I purchased my car from Gillman Subaru a few years 2018. I have kept it very well-maintained, Garage kept, and have always taken my car to Gillman Subaru anytime needed anything. I went back this week as my warranty Expires in a week or so.. The first thing I noticed, is that all the service personnel that I have worked with over the years are Somehow, all gone now. They cleaned house to include service manager. I told them the issues that I see, I also told them that I have a workaround, and that “none of them are a big deal, Just let me know what you find.” . I discussed the issues with the service person, as well as the mechanic supervisor. I said since the warranty is up, please just review those items to see if it’s something covered by the warranty. They had my car literally all day long. When I went in to get my car, they did not do anything that I requested. Instead, they went through the car and have caused issues to make everything worse. I also have a car battery that is a higher cold cranking amps then the OEM one. That battery is two years old, and I have never had any issues with it. They tried selling me new tires, at around $300 a Tire. To make things much worse, they kept trying to push a car battery on me that cost over $450.00. They told me the battery kept dropping voltage and amps. Today I went and checked my battery, and regardless of the load I put on it, the voltage and amp does not drop.
I am not sure if the staff are 100% incompetent, or if they are being pressured by management to scam customers, and so unnecessary parts and services.
Today I put in five phone calls to the service manager. Every time I call, I am told he is in a meeting. I then placed a phone call asking for Gillman Subaru general manager.. Still no phone call
9/4/24 UPDATE: I did go meet with the new service manager, expressed my concerns as listed above. He he scheduled a time for me to bring my car back in. He had the technicians go through everything,. He made good on his promises too the issues. so I have now updated the review to status of four stars. I did not give five stars, as no customer should have to go through all that.
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September 2024 by Joseph Stringer
Kavon is great. He’s the reason why I purchased a vehicle here. Kudos for being a great salesperson.
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September 2024 by John Patrick Carroll
Salesperson Mary Quezada did an awesome job throughout the buying process. She was extremely knowledgeable, helpful, and professional. 10/10 highly recommend.
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September 2024 by John Dow
Had a very good experience purchasing a Subaru Crosstrek today. Sales rep Rene Zapata was very courteous & helpful in getting us all set up once we decided to make the deal. Thanks to all involved in the purchasing process!
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August 2024 by Ian Alvarado
Thank you sales person Stephanie and finance Manager Melissa for making my recent vehicle purchase easy. Melissa was the only finance Manager present the day of my purchase, but I could tell she was working hard. Despite the trouble in staffing that sad, I had an overall good experience.
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August 2024 by Dan Constantin
What a breath of fresh air this place is. Ana was amazingly helpful from the start and walked me through everything with thorough answers to my many, many questions. Ricardo was knowledgeable, efficient, personable, and a joy to just talk to. And the finance guy we worked with (sorry - I’m awful with names) made the most intimidating part of the car buying process a breeze. We had been to several other dealerships and were tired of people trying to take advantage of us. That did not happen at Gillman Subaru. In 40+ years of buying cars, this was the most pleasant, stress-free purchase I’ve ever made.
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August 2024 by Jeremy Garcia
Mary Quezada was great help and was the very best! Had me in and out the door on a new vehicle for MY price!
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August 2024 by Don Brown
Renee Zapata was outstanding. Appreciated his approach!!
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August 2024 by Marcos Dominguez
Rene Zapata provided professional, and informed service.
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August 2024 by Ivana Garay
Have had my crosstrek for a couple weeks service and sales from Hannah have been great thank you so much for your assistance and patience.
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August 2024 by Ben Smith
I was interested in buying a WRX from this dealership and when I came in I was paired up with Hannah Moreno. She was very professional and friendly and came with me on a test drive on a 2024 WRX limited. Ultimately I ended up buying preowned from another dealership but Hannah was definitely the best salesperson I worked with during my search! Will come back here if I am looking for another car.
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August 2024 by Carly Ditto
Mary Q was so helpful and kind. Great customer service and genuinely cares about the safety of new drivers. So happy with my new car.
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August 2024 by David Macrander
Mary Q. Was so friendly and informative on new car sales. Love my new ascent. So easy to work with.
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August 2024 by Eric Banderas
We all know the stress and frustration that goes behind the vehicle search process. It is overwhelming, but out of many dealerships I have visited over the pass few weeks Mary Q from Gillman Subaru along with their staff have provided me with outstanding customer service. I never felt the pressured or the feeling of being upsold. Thank you again Mary Q!
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August 2024 by Keith Funk
Extremely pleasant experience with buying a new car!
