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September 2024 by K K
We bought our Pilot at Gillman from John de la Cruz. Excellent experience. His product knowledge was incredible. Like he actually built the car himself. No question he couldn’t answer and made the purchasing experience an easy process. Salesman of year in our book! Thanks John! Love the Pilot.
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September 2024 by Jaedon Roberson
Weston helped us out with our car buying experience and did great! He was genuine and worked with us to find the exact car we wanted. We had a good experience at this dealership and would recommend our salesmen to others!
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September 2024 by Wilber Diaz
My experience was very good, I bought a car on August 29 and Mrs. Normalinda assisted my son and me, we were very satisfied with her service, she helped us with everything, with the credit and all the minor issues, she was very professional in Her work was very concerned and made it possible for us to get the car. My best recommendations are all very professional. We were very satisfied. Thank God we have our car and many thanks to Normalinda's work. I repeat it because she helped us a lot.
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September 2024 by Angel Matias
TJ at Gilman Honda, great service! The easiest purchase I ever made! Satisfaction guaranteed!
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September 2024 by Taylor Scott
Weston and Luis are killing it at Honda, great customer service and a general pleasure to work with.
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September 2024 by asanchez Sanchez
Had the best trade in experience with Weston! Had been to several places prior and no one treated me as respectfully as Weston and Ethan did. They really took the time to explain and find a great deal for me. The environment was welcoming and friendly. This is the second vehicle I purchase from this honda location and I wouldn’t chose any other place. Thank you to Weston and the team!
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September 2024 by Sarah Nguyen
I want to give a big shoutout to Jorge, who was so patient and responsive to my text messages as I was shopping around. He offered the most competitive price, so I drove from Austin to San Antonio to pick up my 2024 Honda CR-V Hybrid and I have no regrets! Thank you for all your help, even staying responsive after the sale when I had questions. You rock!
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September 2024 by Francisco Paredes II
They absolutely helped me get a car in great condition! Definitely a must stop if you are looking to buy a car
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September 2024 by marqael perez
Sergei gave me a wonderful experience and streamlined the whole process
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September 2024 by Carla Haub
Let me preface this by saying our salesperson TJ is in the right profession and Gillman Honda has a gem on their hands.
Things I hate about going to a car dealership:
- Insincerity
- Lack of a sense of urgency
- A sense that I’m being deceived
- The back and forth of negotiation that only moves in slow increments and comes with long waits
- Inconsideration of requests
- Bad customer service
- A lack of professionalism
I’m so glad our path crossed with TJ today, because he shut those stigmas down. TJ was confident, professional, kind, and reassuring. He established a great rapport with us from the beginning. He said to make ourselves comfortable in their comfortable lobby chairs and everything was straightforward after that; no need for a stuffy cubicle set-up. Negotiations were minimal bc he skipped trying to make himself happy and went straight to the best price and best deal to keep us happy. He didn’t beat around the bush. He gave me a very fair offer for my trade. Although I couldn’t get the exterior color I wanted, he didn’t let that deter my interest and, as someone who has been in customer service for decades, I was impressed to see that he nixed “what we can’t do” and presented “what we do have that still checks your other boxes”. I have an awesome vehicle!
Everyone I encountered at the dealership very nice and not pushy at all.
We were in and out in 3.5 hours and it didn’t even feel that long.
Thank you, Gillman, for welcoming us to the “Family”.
Please anyone, if you go, ask for TJ, and tell him his customer Carla H. sent you!!
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September 2024 by Ann Lueb
Fantastic experience all around! I was in the market for a late model used Honda Odyssey and found a vehicle at Gillman Honda. The purchase experience was positive from beginning to end.
Normalinda, my sales rep, was very easy to work with. I did not feel pressured in any way. She answered my questions and was patient as I made my decision. Ricky in the finance department made some excellent recommendations. I got a second opinion from my longtime car mechanic, who had great things to say about Honda's extended warranty and maintenance package.
The day after purchase, my battery died (Note: based on the vehicle's age, the battery had simply reached the end of its service life). I promptly contacted Gillman and they covered the cost of the battery replacement without hesitation. As Isaac, the sales manager, stated, used cars are sold as is, but Gillman stands behind their vehicles and common sense definitely came into play in this case. I truly appreciated the gesture of goodwill. Samantha, my service advisor, was very personable and easy to work with.
My new-to-me vehicle is in pristine condition and drives like a dream. I am very pleased with my purchase. All around, I highly recommend Gillman Honda.
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September 2024 by MiLen
Just wanted to give a big thanks to Mario in service. Always takes care of my car.
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September 2024 by Maria Rivera
Joe Garcia was my service advisor and he was so helpful and kept constant communication with me. I highly recommend him!
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August 2024 by Ian Alvarado
Had a straight forward and decent experience with Henoc. This is my second purchase from Gillman and would trust them again for future vehicle purchases.
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August 2024 by Anna Miller
Henok is always very helpful and caring . He always puts his best foot forward to provide input. Thank you !
