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May 2024 by Christine Morin
Lovebthis pharma
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December 2023 by Samantha A.
I'm pregnant, and the manager confronted me over an incident I wasn't involved in. Her employee at self checkout has been rude multiple times to us over the course of months. Someone I know had a verbal interaction with that employee, and their conversation progressed, and resulted in the person I know calling them a b*tch. I was not there or apart of the conversation when this took place. The manager then came to me immediately accusing me of calling her employee a b*tch, I immediately informed her that I pregnant and that I was not involved. She ignored me and continued on. I want to have limited stress during my pregnancy, and am extremely fearful of the possibility of losing my baby. The manger continued to harass me and my family over the incident. To the point where she walked to the exit speaking to my sister, who was also not involved. I had to physically get between her and my sister to guide my sister out the door. There's good employees at this Costco, and it's great that the manager wants to protect their employees, but the attitude of the worker at self checkout is genuinely rude and ruins the entire trip to Costco. We live out of the way already, so we hardly go to Costco. We will no longer be going to this location, for the safety of my unborn baby and family and my own mental well-being.
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December 2023 by Glyn B.
3.5 stars why? COSTCO MANAGEMENT ADDRESS THIS: The employee experience is hit or miss and now for my biggest issue. During the exiting process there is this Asian lady that looks your cart over like an FBI agent. She slows down the line and touches items that doesn't belong to her. She should not move things around that people OWN to look under items that are clearly visible from the sides of cart. No other employee does this - it's rude and disrespectful. There is no self checkout and the likelyhood of stealing is very low. Treat your customers, which pay a lot to shop here with respect not contempt. I recall during Covid she literally asked me to put a mask on my 3yr old, and I said no thank you. There is no law regarding inspecting my cart, we do it to be polite.
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December 2023 by Annie F.
A shout to the optical department. I should have gotten the associate name. The optical department has never disappointed me. The service is incredible. From choosing a frame. Then changes my glasses to bi-folicals. They've adjusted my frames. I told my husband when we go in I'll get my frames tightened. I dropped them off while I picked up a prescription. The guy adjusted them, cleaned them & delivered them while I was in line at the pharmacy. Talk about over an beyond
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December 2023 by Kevin Z.
Always spend more than I should. But definitely enjoy Costco for its value and variety.
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December 2023 by Tea Tephi Tina
Costco is amazing but the Costco pharmacy has many problems including invading the sacred doctor-patient relationship and I felt absolute violation of HIPPA privacy. Im a well matured highly educated adult knowledgeable about my health are & I was vert mistreated, talked down to & felt violated. It makes me sick to my stomach. Either we respect and protect the citizens of this great Nation upholding the laws, rights and ways we have always had keeping America’s health system great or we fall to the mob of loud mouths communists destroyers attacking our medical care system. No pharmacist has right to overturn or question long time patient care. Pharmacists know dispensing not patients ailments or its tactic of treatment. Either we cherish the amazing best medicine on the world or continue with the lies Obama has achieved destroy healthcare & our doctors practices & call their long time earned reputations in to question by german Brownshirts who cant spell medicine but they can tyranny. Doctors & patient relationships are sacred until now/ until the invasion of our privacy by Communist tyranny into American medicine to control & choose who gets what meaning if you are productive they want you stopped at by every avenue of attack using pharmacists is only the beginning. Either we serve Americans best we can or change your profession. Costco has become a NWO arm of tyranny.
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November 2023 by Mathew Mark Luke John
Costco is amazing but the Costco pharmacy has many problems including invading the sacred doctor-patient relationship and I felt absolute violation of HIPPA privacy. Im a well matured highly educated adult knowledgeable about my health are & I was vert mistreated, talked down to & felt violated. It makes me sick to my stomach. Either we respect and protect the citizens of this great Nation upholding the laws, rights and ways we have always had keeping America’s health system great or we fall to the mob of loud mouths communists destroyers attacking our medical care system. No pharmacist has right to overturn or question long time patient care. Pharmacists know dispensing not patients ailments or its tactic of treatment. Either we cherish the amazing best medicine on the world or continue with the lies Obama has achieved destroy healthcare & our doctors practices & call their long time earned reputations in to question by german Brownshirts who cant spell medicine but they can tyranny. Doctors & patient relationships are sacred until now/ until the invasion of our privacy by Communist tyranny into American medicine to control & choose who gets what meaning if you are productive they want you stopped at by every avenue of attack using pharmacists is only the beginning. Either we serve Americans best we can or change your profession. Costco has become a NWO arm of tyranny.
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July 2023 by Melissa V.
Dee at Member services was amazing! He went above & beyond to help me with an issue! We already love Costco but employees like Dee make me love it even more! Stephen B was also very helpful! Donna w food samples was so friendly! We really enjoyed talking to her. When we checked out Jesse (James) helped us at the self checkout. We were moving stuff from one basket to two & we were a two person circus. He was so helpful! The staff here is just phenomenal!
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July 2023 by Bryan G.
On July 12, 2023, I went to Costco in Selma, TX, to do a bit of shopping, while there, I dropped my hearing aids off for a routine cleaning. I went directly to the hearing aid section and was told that I should return in about 20 minutes. I retrieved the items I needed elsewhere and returned to the hearing aid section. I took a seat momentarily and waited near the counter. Very shortly thereafter, the same employee that I dropped the hearing aids off with, called out a name and made eye contact with me (It should be noted that I previously established a rapport with this employee, who is Hispanic. Although I am of Scandinavian descent, I speak Spanish fluently and have engaged she and one other Hispanic employee there at the hearing aid section in Spanish, on numerous occasions.). As I was not wearing my hearing aids, I was unable to clearly hear the name that she called. When I approached, I observed that the domes in the hearing aids were larger than those I typically have. I pointed that out and she politely replied that was the same size that they had when I gave them to her. Although this struck me as odd, as I was soon expecting individuals to show up at my house for a birthday party, I proceeded to walk away from the counter. As I was leaving the store, I put them in my ears. They felt odd, but I figured it might be due to the domes that were larger than what I was accustomed to. When I got to my car, I noticed that I was unable to hear the sounds around me with the normal clarity. I then attempted to use the Philips Hearlink app to turn up the volume. When this didn't work, I concluded that the hearing aids must have come "unpaired" somehow. I proceeded to pull out of the parking lot and leave. When I was in New Braunfels, approximately 15 miles away, I received a phone call from the same employee who had waited on me. She inquired as to whether I was still in the warehouse, to which I replied in the negative. She then explained that she had given me someone else's hearing aids and wanted to know if I was able to turn around and come back to the store. I conveyed to her that I could not do so due to the birthday party at my house that afternoon. I then indicated to her that I would be returning to San Antonio area the following day for a meeting. In the afternoon of July 13, I returned to the Costco to tender the hearing aids erroneously given to me and to retrieve my own. I spoke with another employee who was familiar with what had transpired and he proffered a profuse apology. I quickly put the hearing aids in my ears and left the store with some haste so as not to be late to my meeting. When I arrived at meeting, one of the individuals wasn't speaking loudly enough and I then endeavored to adjust the volume on the hearing aids. It was then that I discovered that the batteries were dead! Not only did I have to go out of my way to return someone else's hearing aids, my hearing aids were dead and would be of no use to me! I have been a loyal Costco customer for many, many years. Although my experiences have most often been very positive, what it is abundantly clear is that, in this instance, Costco missed the mark by a considerable distance.
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June 2023 by Evalyn Y.
This location is very standard for a Costco. They have all the good stuff including everyday clothing that you like to wear and great rotisserie chicken. I particularly enjoy the coffee section and I appreciate how the frozen food is a little bit of a higher level then your typical grocery store. It's always nice to get a cheap pizza on the way out.... The family really loves them! The bathrooms here are clean and customer service is great!
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June 2023 by Dave H.
This is my favorite Costco in San Antonio. There is one really close to my house but they don't have gasoline so I visit this one more often. As a bonus it's next to a Total Wine. With gas prices what they are I try to combine my errands into one trip a week. Some of the things I always get when coming here are organic eggs in the 24 pack. Great price compared to HEB and they are always fresh. Love the frozen Handy crabcakes. A lot more crab than other stores and brands. I make my own bacon and pastrami and always buy my pork belly and brisket here. The quality is just better than elsewhere. So happy when they added self checkout lanes. I'm not buying for a huge family and the addition lets me get out quickly. I have also used Costco travel for cruises with better prices and extras than other travel sites. Just wish they offered Virgin Cruise Lines.
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May 2023 by Ann M.
Grocery is okay but the Tire Center, I would not recommend it. It's my first time doing tire rotation and balance at Costco, I thought since they're after with customer service Tire Center is also good, apparently NOT. They scratch my rim and paint went off pretty sure it's not there before the rotation and the scratches look fairly new scratch. We just got our car from other repair shop, so everything is okay and looks good. But the mere fact, Costco Tire Center Manager seems like they don't want to take responsibility kinda pissed me off. It's affordable for the tire rotation but if they will scratch your rim I think it's not a good customer service experience.
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March 2023 by Brian M.
They promised $450 gift card from cruise I purchased and only gave me $100...Rip off scam...I wrote and called them and got no traction...do not trust them!!!
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March 2023 by Veronica Baltimore
Extremely disappointed. I love Costco, not this pharmacy. First time attempting to get prescription. Staff received the order of the Rx. They said they were not going to fill it and would do it tomorrow because it was my first time with OVER AN HOUR before close. Staff were doing absolutely NOTHING but chatting. No other customers waiting for scripts. They told me that, and continued to stand around. No looking at the computer. No filling medications. I could not believe the service.Blonde haired pharmacist/staff gave this service. Polite technician that checked with them on getting it filled. And a taller younger/middle aged gentlemen with short hair -if this helps identify the person standing beside the blonde listening to the service/lack of.It is sad that doing your job gets excellent 5-star reviews. Hence why they got one, should have been none.
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February 2023 by Tina N.
Closest Costco to me and I kinda wish I didn't need things from here! The people at the register are completely rude and give the worst customer service. Went in today and felt like I was inconveniencing the lady at the register because I used cash and god forbid she has to count it! She didn't even bother to say hi, look at me, or tried to be nice. I go because I need to get stuff from there but definitely the employees need to be trained better in customer service.
