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February 2024 by Nicola Frith
So great!!! My brother made the appointment for my car, they had me in and out quickly and I've been running smooth since!!! No hassle, no trying to overcharge, no rude attitude, absolutely amazing! And even though crazy busy, amazing customer service regardless. I watched one of the guys get screamed at and still nothing but respect.
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February 2024 by Ammon Hart
Had my car towed in to your auto shop .When I got there George met me with compassion and that he was very concerned about what I needed.After he found out what was wrong with my vehicle he let me know what part it needed and the price .The day start bad with my car breaking down but bad day into a good one.He was able to fix my car and have my back on the road that same day.I told George that I don’t live in Seguin but was just traveling through if I lived there Franks Automobile is were I would’ve taken my vehicle for repairs.I
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February 2024 by Robert Malone
I had a great experience with Franks automotive.I had went to several different shops in Seguin and ether the shop was way high on estimate r simply didn't want the work Franks gave me a estimate for half of what other shops gave me and finished on time and on budget great shop and highly recommend
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January 2024 by Luke Sandlin
I work nights and was unable to help my 19 year old son who’s paying for his own college when he had vehicle trouble in Seguin. His brakes locked up so he sat with the vehicle for over an hour with the hazards on until the tow truck arrived and ultimately the battery went dead. Franks supposedly did a “diagnostic” for $108.00 and said his alternator was bad and was what caused his issue (it was not). They charged my son $400 for a reman alternator and the total bill was over $800. Didn’t pull ABS codes after being asked and also didn’t pull engine codes, all they did was check voltage on the system without charging the battery for $108. Son left their shop with a check engine light and ABS light on and a much small bank account balance. His car had a bad cam position sensor and we still have to figure out the ABS. Service writer George was instantly defensive, unwilling to work with us, and didn’t have any sane answer as to why a reman alternator was 3x the price of anywhere else. Don’t trust these greedy unethical people with your kid or your wife.
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January 2024 by Jessicah Sandlin
Don’t go here unless you have a lot of money. They are a complete rip-off. Son’s car stopped in the middle of the road and wouldn’t go. We had it towed to Franks. They told us it was the alternator. It was actually a faulty cam sensor. Son told them check engine light had been on and also the abs light. They charged us over $100 for diagnostics and didn’t even pull codes. Issue continued after picking up car. Check engine light and abs light were still on. Husband pulled codes and found the cam position sensor was bad. Replaced it and car is fine now. Also they charged $400 for a remanufactured alternator. That’s double the going rate. The total was over $800. My son is a very hard working college student, working through school. He is responsible for his own bills and was unaware the price was too much. By the time I talked to him and let him know it was too late. They said they’d charge the diagnostic fee and a lot of the labor anyway even though they were still waiting for the part. Don’t go here unless you want to pay double and leave with the wrong part replaced. I recommend Guillens. I wish he would’ve taken it there but our roadside assistance would’ve charged extra to tow there. He still would’ve save hundreds though.
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January 2024 by Cboi Sandlin
They charged me $108 to not even find the true issue, turned out to be something completely different from what they diagnosed. Then they charged me 400 bucks for refurbished a part that should have costed less that 200 bucks, and less that 300 to get it brand new. Please don’t make the mistake of going to these losers because they’ll rip you off.
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December 2023 by Ida Garcia
Franks Auto shop kept me notified about the issues with my truck and send updates when needed. I am very satisfied with the work they did to my truck.
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December 2023 by Terry Hartsfield
Franks automotive is outstanding. I like that they rush a job, make sure everything is working. This place has my business, next tuneup for my Chrysler 300. Replace my thermostat and did an outstanding job.
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November 2023 by Tom Wood
George was up front with all the issues and costs. They were able to work my car into their schedule and it was complete when he said and the cost didn't change. This is my 2nd vehicle being fixed here and I'm extremely happy with Frank's.
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November 2023 by rebecca hernandez
Took my car in when it first became Frank's instead of Richardsons. My car hasn't worked the same since. The cardboard cover that covers under the dashboard was ripped, went back and they glued it, it's still torn. Found out today, saying over priced, is being nice! They wanted to charge me $2,235 for something Behrendt Auto Repair did for $483, and has great customer service!! Frank's charged me $156 just to tell me that's what it would take $2200 to fix it and did nothing to it. Behrendt Auto gained a new customer today, thanks Frank's, we miss Richardsons!
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October 2023 by Paul Davies
What a pleasure this auto repair shop is. George who works the front counter is gracious, prompt and keeps you informed on your vehicle. Very informed staff, a real breath of fresh air. Thank you for looking after my pickup and getting it back to me in a timely fashion.Services: General repairs & maintenance
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October 2023 by Rebecca Slocum
Will definitely use this business again. Very professional, understanding and took time to listen to the problem. Super Quick Service as they understood our immediate need. Thank You Frank!!Highly Recommend ⭐⭐?⭐⭐Services: General repairs & maintenance
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October 2023 by Dale Miller
They did a fantastic job George is very knowledgeable about everything he took time out to explain the small details that I did not understand it look like everything is done a professional manner and so does the shop look like it's ran in a professional manner
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September 2023 by Hector Cruz
I can’t complain, Truck Had a Misfire and was repaired accordingly. Also agreed to change out a few extra spark plugs I provided. Oil change and so far so good . Thanks to All involved. Not the cheapest place in the industry but definitely satisfied with work and professional attitude.Services: Electrical repair
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September 2023 by David Bates
George is always helpful and friendly when I need my vehicles serviced in Seguin. I’ve definitely found the place for our car repairs.Service: Oil change
